Customer Service Representative
Resume:
Jose Bernard
h
S
Union City, NJ 07087
************@*****.***
Objective
To obtain a position with a respectable company in which I can excel and become an asset to.
Abilities
Experienced Customer Service Provider, who excels at problem solving. Excellent written and verbal
skills, with an eye for detail. I have assisted in the training of new customer service representative and
associates. Reliable and trustworthy employee, who is able to handle sensitive documents and
assignments. Ability to multi task with cooperative leadership skills
Employment
Planned Companies
77 Hudson st, Jersey City. NJ (08 2013 Present)
Concierge/Doorman
Receive and Ship residents packages
Answer incoming calls
Daily Errands
Book Appointments
Bravo Concierge Services
77 Hudson, Jersey City. NJ (12/201*-**-****)
Concierge/Doorman
Receive and Ship residents packages
Answer incoming calls
Daily Errands
Book Appointments
Fairfield Inn & Suites, Newark NJ (11/2011 08/2012)
Front Desk/Night Auditor
Daily Revenue and reports
Answered inbound calls and supported all of the customers’ needs.
Assembled business conventions and group reservations
Check in out guest/groups
Register and assign rooms to guest
Print daily Reports
Daily calculations
Candlewood Suites, Secaucus, NJ (06/2011 12/ 2011)
Front Desk/Shuttle Driver
Drove company shuttle to take guests to and from the airport
Answered inbound calls in support of the customer needs.
Handled group reservation
Check in out guest/groups
Registered, checked in, and assigned guests to their rooms
Smile Line Dental, Union City, NJ (01/2009 07/2011)
Receptionist/Assistant
Handled all phone activities
Filled out charts
Call insurance companies to confirm eligibility of clients
Make/handle all appointment setting
Hampton Inn, Carlstadt, NJ (06/2008 02/ 2009)
Front Desk/Night Auditor
Answered all calls and assisted potential guests’ and current guests’
Handled group reservations
Check in out guest/groups
Registered and assigned rooms to guest
Print daily Reports
Daily calculations
Education
Emerson High School 003 2007)
(2
318 18t T.
h
S
Union City, NJ 07087
Knowledge Skills
Fluent in both English and Spanish
Great computer skills
Contact this candidate