Sales Customer
Resume:
COURTNEY N GAINOUS
HOUSTON, TX 77035
********@*****.***
Work History
Sutherland Global Services, HOUSTON, Texas
Support Manager-ATT Digital Life Jan 10, 2014
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding
money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
USPS, PEARLAND, Texas
RCA Jun 15, 2013 - Dec 26, 2013
Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any
necessary paperwork.
Sort mail for delivery, arranging it in delivery sequence.
Deliver mail to residences and business establishments along specified routes by walking or driving, using a
combination of satchels, carts, cars, and small trucks.
Return to the post office with mail collected from homes, businesses, and public mailboxes.
Turn in money and receipts collected along mail routes.
Sign for cash-on-delivery and registered mail before leaving the post office.
Record address changes and redirect mail for those addresses.
Hold mail for customers who are away from delivery locations.
Bundle mail in preparation for delivery or transportation to relay boxes.
Leave notices telling patrons where to collect mail that could not be delivered.
TuesdayMorning, Sugarland, Texas
Store Associate Jun 12, 2010 - Aug 24, 2012
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security
practices.
Maintain records related to sales.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
Red Lobster, Beaumont, Texas
Host/Server Feb 14, 2011 - May 27, 2011
Escorted customers to ensured that they were enjoying their meals and take action to correct any problems; Escorted
customers to their table; Explained how various menu item were prepared, describing ingredients and cooking
methods.
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