Manager Office

JESSICA CASTRO

**** ***** ****** #** *****, NY **451 Tel: 347-***-**** *******.********@*****.***

PROFFESSIONAL SUMMARY

Self-directed Administrative Professional who excels at identifying and addressing potential needs, task and issues.

Skilled at office management, working with varying groups of people and providing promotional and marketing

support. Specializes in community affairs, fundraising, public relations and promotion as well as event planning,

preparation, and execution.

CORE QUALIFICATIONS

•

• Bilingual Spanish Speaking • Training and development

• Office management • Excellent interpersonal skills

• Event Planning and Organizing • Leadership/Team Building

• Data management and reporting • Knowledge of EMR, MS Office Suite,

• Meticulous organizational skills SharePoint, and Web Design

PROFESSIONAL EXPERIENCE

SBH Health System Bronx, NY 2012 – 2014

Community Physicians Relations Manager

• Provided administrative support to the Director of Community Physician Relations.

• Managed up to 5 staff members and 7 interns and volunteers serving as their direct report manager.

• Established and facilitated the implementation of Strategic physician initiatives for the institution.

• Guided referring physicians and patients through the healthcare system by assisting them with access issues,

medical reviews, and interventions.

• Created strategic physician initiatives, and introduced community physicians to programs and services.

• Assisted referring physicians and their patients with login and access issues with the health care system.

• Assisted the Patient Relations department with medical reviews and interventions.

• Ensured follow-up reminder calls were conducted to promote patients attendance to their appointments

• Informed the Community Physician Office staff of patients’ compliance statuses.

• Served as SBH representative with the community physicians and link to the hospital services.

• Visited practices as needed to identify possible hospital system barriers requiring interventions

• Regularly advised the Director of findings and provider/staff requests.

• Maintained departmental vacation and intern/volunteer calendars, and the Community Physician database. s

• Compiled monthly reports for review and assessments measuring effectiveness of the program.

• Collaborated with the Director on departmental budget and departmental goals

• Provided administrative support in a confidential manner as assigned by the Director.

• Developed of relationships with service providers and tracked interventions and outcomes.

• Maintained and ordered office supplies and equipment as needed.

University Neighborhood Housing Program Bronx, NY 2012 – 2012

Program Assistant

• Provided administrative support to the financial director, Fundraising Department, and Program Coordinator

in all aspects of the program.

• Served as part of the research team by creating, maintaining, and monitoring surveys and guides.

• Scheduled clients, organized financial education workshops, and participated in program outreach.

• Served as an Spanish speaking interpreter and created and/or converted fliers in English and Spanish.

• Actively participated in the organization and assisted in their work to achieve their affordable mission.

• Assisted with the tax returns process, data analysis and client reporting via BEN and SharePoint.

LAS Consulting Services Bronx, NY 2009 – 2011

Executive Administrative Assistant

• Oversaw and managed day to day operations such as scheduling, reporting, and event coordinating.

• Built strong record of producing positive, rapid results for clients outreach.

• Developed and implemented 100 Hispanic Women of Westchester Latina Leadership Forum.

• Organized and implemented St. Vincent De Paul First Annual fundraiser.

• Spearheaded creation and promotion of highly successful workshops for small business groups.

American Red Cross in Greater NY Bronx, NY 2003 – 2009

Senior Coordinator

• Assisted with the coordination and organization of special events including the annual Stars of Life Gala

fundraiser.

• Scheduled and attended meetings between government officials and the Director.

• Served as the Community Outreach Coordinator, Volunteer Liaison, and Board of Directors Liaison.

• Managed all interviews, processed applications, and determine acceptance of volunteers.

• Supervised high school/college interns and trained then on company policies and procedures.

• Preparation of event sponsorship materials and managed the production of gift acknowledgment letters.

• Supervised maintenance of office and course equipment and materials.

• Maintained weekly requisitions for office supplies and check requests.

• Greeted visitors and students, prepared weekly logs, timesheets, and performed general clerical duties.

• Registered students for Safety & Preparedness courses.

• Created and maintained database of information through Siebel.

EDUCATION

West Side High School- New York, NY Associates of Arts in Human Services Graduation:

High School Diploma Graduation: 2/1997 5/2006

Metropolitan College of NY New York, NY

Certifications

American Red Cross in GNY Bronx, NY

Adult CPR w/AED Completed: 5/3/09

Standard First Aid Completed: 5/3/09

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