Director of Operation or Supply Chain

G ORDON LAW

** ********* ********, ******* **, M*L 3M4 Tel: 416-***-**** / 416-***-**** Email:

****.***@******.***

TARGET: DIRECTOR OF OPERATIONS/SUPPLY CHAIN

S

enior Operations Management Professional with 13+ years’ progressive experience spanning all

aspects of manufacturing from production to logistics, supply chain, sales, purchasing, customer

service, and human resources earned in the residential construction and automotive parts industries.

B rings a superlative track record in driving continuous improvement (CI) initiatives along with in-

depth experience with LEAN, Six Sigma, 5S, Kaizen, and TPS principles and methods. Offers a proven capacity

to identify and implement efficiency improvements and cost saving measures, combined with ample experience

in monitoring operational metrics and KPIs in quality, cost, output, and safety. Demonstrates strong leadership

competencies along with plentiful exposure to best practices in industrial relations and contract negotiation.

Exhibits expert knowledge of the Ontario OHSA and a career history of success in implementing and enforcing

internal H&S policies and safe work practices. Possesses a well-earned reputation as a go-to resource in

QUAL I F ICAT IO NS I N ACT ION

D I R EC TOR of OPERAT IO NS 2011-2014

PROJECT MANAGER & OPERAT IONAL CONSULTANT 2009-2011

H igh rise Window Technologies – Allan Windows Group of Companies, Toronto ON

Brought on board with the leading supplier of window wall systems to the North American residential highrise

market to provide consultative support in troubleshooting and resolving key supply chain and delivery issues in

addition to leading high-value projects in the field. Earned promotion into a directorship with oversight of

production, maintenance, purchasing, and materials management and service operations for a $100M+

operation with over 300 unionized hourly employees in Canada and the US.

C R I T ICAL SUCCESSES & LAST ING CONTR IBUT IONS

As D I RECTOR of OPERAT IO NS

Assumed authority to provide leadership, direction, support, and expertise to managers and staff across the

operational side of the business while directly overseeing operational output, quality and financial

performance.

Administered inventory and materials management and reviewed stock levels, manpower, and production

schedules on a regular basis in order to identify and capitalize on opportunities to improve efficiency and

l ine performance.

Served as lead negotiation during contract negotiations and maintained strong working relationships with

union representatives to secure a stable three-year agreement while avoiding operational downtime due to

labour action.

Negotiated and delivered a ten-year lease renewal on a 190K square foot facility with over 10% savings and

administered a $1M+ renovation and upgrade budget.

Spearheaded the consolidation of two businesses into a single facility and closed two structures in the

process yielding a reduction in annual rent costs of more than $180K for 60K square feet of operating space.

Delivered a 20% improvement in efficiency and reduced inventory by $1.5M by adjusting line layouts and

material flows, integrating new tools and assembly tables, and relaying out all manufacturing processes to

allow for optimization.

Steered the revitalization of a stagnating legacy ERP system, taking the lead in automating purchasing and

replenishment functions based on customer demand resulting in $1M in supplier reductions for two years.

C ONT I N U E D…

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Q UAL I F ICAT IO NS I N ACT ION CONT I N U E D…

Led the renegotiation of major component resourcing contracts and introduced a competitive bidding

environment to retrench key supplies and obtain considerable reductions in cost.

Implemented 5S training, quality boards, safety practices, and performance metrics throughout the plant

and realigned material flows, packaging, and production environments to bring the company in line with

industry standards.

Imposed daily inspections and checklists and introduced a dedicated quality group to execute routine

quality assurance, safety, and compliance inspections in support of eventual ISO certification.

As PROJECT MANAGER & OPERAT IONAL CONSULTANT

Tapped to manage and secure the completion of 12 condominium development projects throughout the

Greater Toronto Area, taking on key accountabilities in site management, supplier relations, and trades

supervision.

Put in place the agreed upon efficiencies in order to achieve the scheduled remuneration payments from the

developer and worked extensively with service and project managers to review, prioritize, and improve

onsite processes.

Created and implemented a service work order tracking system based on SWOT analysis that monitored

jobs from production floor to delivery, installation, and close out and reduced project turnaround time

significantly.

Introduced an automated back order tracking system within the ERP that netted an increase in on-time

shipments and efficiency in project closing, as well as decreases in service time and payment turnaround.

Assembled and led an in-house service team, incorporating an entire department tasked with in-depth

tracking orders, completion rates, and onsite closures in the field and developed associated SOPs and KPIs.

SALES REPRESENTAT I VE 2007-2011

Re/Max Hallmark Realty L imited Brokerage, Toronto ON

Joined this real estate firm in a full-time capacity to drive residential sales in the Toronto market, acquiring

strong skills in contract negotiation, prospecting, business planning, client retention, and repeat/referral

business development.

D I R EC TOR of OPERAT IO NS – Windo-Motion 2005-2007

PROJECT MANAGER – GLOBAL P URC HASI NG GROUP – I n tier Automotive 2004-2005

PRODUCT IO N & MATER IALS MANAGER – Polyrim 2002-2004

MATER IALS & P URC HAS I NG MA NAGER – Polyrim 2001-2003

CUSTO MER SERV ICE & LOG IST ICS MANAGER – Vernomatic & Anotech 1999-2001

CUSTO MER SERV ICE & LOG IST ICS SUPERV ISOR – Vernomatic 1997-1999

Magna I n te rnational, Toronto ON

Launched a career with this international automotive parts manufacturer as a customer service supervisor

before transitioning into a materials and purchasing management role. Earned successive promotions in

production, purchasing, and materials operations within several divisions, culminating in a #2 position with

Windo-Motion involving direct authority for production, manufacturing, maintenance, quality, materials, and

purchasing departments totalling 600+ employees.

C R I T ICAL SUCCESSES & LAST ING CONTR IBUT IONS

As D I RECTOR of OPERAT IO NS – Windo-Motion

Managed all facets of operations, including production output, quality performance, accuracy, financial

administration, and human resources, warehousing, 3PL and the development and administration of

divisional budgets and P/L performance.

Directed numerous LEAN, Six Sigma, and TPS initiatives yielding a 10% overall improvement in efficiency,

production output, and quality within a two-year period as well as quality awards from Chrysler (2005) and

Honda (2006).

Enhanced facility safety and output quality by putting in place processes necessary for TS and ISO

certification and compliance and directly supervised Six Sigma Black Belt and 5S programs.

Oversaw Six Sigma Green and Black Belts in delivering continuous improvements and played a key part in

supervising and reviewing projects and strategies for stabilizing production during a period of industry

downturn.

C ONT I N U E D…

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Q UAL I F ICAT IO NS I N ACT ION CONT I N U E D…

Reduced and retrenched the existing workforce by articulating new job descriptions and SOPs in addition to

outsourcing procedures to reinforce production in response to market stresses.

As PROJECT MANAGER – GLOBAL P URC HAS I NG GROUP – I nt ier Automotive

Joined this division supplying parts for automotive interiors to resource new parts and programs with the

aim of entering global low cost markets, such as China, Korea, and Eastern Europe.

Absorbed authority for all aspects of the transition from negotiation to move scheduling and coordination

with the legal department and successfully launched various components.

As PROD UCT IO N & MATER IA LS MANAGER – Polyrim

Handpicked to manage a multimillion dollar injection moulding facility producing RIM injection moulded

exterior car parts involving direct oversight of a three-shift operation staffing 200+ hourly employees.

Drove continuous improvement activities, recruitment, capacity planning, sales forecasting, scheduling, and

manpower planning on a weekly basis in addition to monitoring departmental KPIs and KOIs.

Launched multiple Six Sigma initiatives resulting in the lowest scrap levels and highest efficiency rates in

the department’s recent history and a Decoma continuous improvement performance surpassing $400K.

As MATER IA LS & PU RC HAS ING MANAGER – Polyrim

Directed personnel within the purchasing, customer service, inventory control, shipping/receiving,

warehousing, material handling, production, 3PL and warehousing departments in meeting and exceeding

divisional goals and targets.

Planned and administered departmental budgets, business plans, and performance metrics in addition to

leading weekly scheduling and manpower planning for all hourly plant positions.

Led purchasing for all raw materials, MRO, and transportation and administered continuous improvement,

cost saving, and Six Sigma Green Belt operations resulting in savings across transportation ($100K) and

contracts ($300K).

E DUCAT IO N & PROFESSIONAL DEVE LOP M E N T

B achelor of Sciences in Business Administration & Psychology (1993) E lmira College, Elmira NY

Certifications:

Management and Strategy Institute

- Six Sigma Lean Green Belt Certified (LGBC)™

Additional Training & Professional Development

5S Value Stream Mapping Kaizen T P M Six Sigma Champion LEAN Manufactu ring T PS

M agna M istake-P roof TS19649 Auditor M agna Management Magna Supe rvisory Competency

C h rysler Sma rt

D D L WH M IS Effective Negotiation

L ICENSES

Onta rio Real Estate License

T EC H N ICAL PROF IC I ENC I ES

L otus MS Office: Word, Excel, PowerPoint Futu re Th ree T rans4M

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