Customer Service Safety

La Cretia M. Evans

702-***-**** ********.*****@*****.*** 10390 Bolting Cloud Dr. Las Vegas, NV 89178

Objective

Seeking a management position where my years of professional experience will allow me to make a positive

contribution as an integral part of a progressive and innovative company.

Qualifications

Eighteen years of combined experience in multiple aspects of human resources, risk management and corporate

safety programs.

Experience

RISK/SAFETY MANAGER, RIVIERA OPERATING CORPORATION 2008–PRESENT

• Manage Las Vegas property’s self-insured, self-administered workers’ compensation program, including

establishing in-house management program to process all forms of benefits.

• Create procedural manuals and policies in order to assure adherence to applicable laws and administrative codes.

• Coordinate all applicable leaves and temporary light duty assignments.

• Investigate and create permanent modified-duty positions for employees with permanent restrictions unable to

return to previous employment classification.

• Manage self-insured losses under general and guest liability claims. This includes full control over all claim

decisions and negotiations for any claim which is settled out of court. Draft all offers, contracts, releases and other

applicable legal documents.

• Direct the health and safety program for the property including all applicable classroom and hands-on training (see

attached list of safety training classes taught), written policy creation such as the company exposure control plan

and property-wide safety inspections. Chair corporate safety committee and construct company safety-liaison

program requiring mandatory safety representative participation from all departments.

• Assist, analyze and advise executive management regarding loss control and changes to applicable local, state or

federal law.

• Direct and assist company concerning American’s with Disability Act (ADA) public accommodations compliance.

• Conduct ADA customer service training for all employees.

• Perform conflict resolution with staff, supervisors and, when necessary, applicable union on various issues.

• Generate and maintain training records and various statistical reports concerning financial losses and injury

trending.

WORKERS' COMP. & DISABILITY MANAGER, SOUTHERN ILLINOIS UNIVERSITY - CARBONDALE (SIUC)

2005-2008

• Managed workers’ compensation division for 10,000+ employees, including processing of applications and

medical bills, coordination of leaves with the state group insurance program, retirement program and optional

insurance programs.

• Managed State Universities Retirement System disability program for all 5000+ status employees, including the

processing of applications, coordination of leaves with the state group insurance program, retirement program and

optional insurance programs.

• Managed supplemental long term disability program for all agency participants.

• Created and presented training sessions regarding the Illinois Workers’ Compensation Act and the State University

Retirement System (SURS) disability program.

• Established and maintained agency reemployment program for injured employees unable to return to previous

occupation.

• Created and presented new employee orientations covering information on all state benefit programs including,

health, life, dental, SURS, 401k, supplemental long term disability and flexible spending accounts

• Served as agency liaison to the Illinois Attorney General’s office for litigated cases.

• Served as group insurance representative, processing benefit changes, death claims, retirement claims and

counseled employees during benefit change periods.

• Established and organize Biannual Health and Safety Fair for campus staff.

• Worked with labor relations department concerning union and EEOC complaints related to human resource

activities.

La Cretia M. Evans

702-***-**** ********.*****@*****.*** 10390 Bolting Cloud Dr. Las Vegas, NV 89178

MULTI-TOWNSHIP TAX ASSESSOR, GRAND TOWER, SAND RIDGE, POMONA MULTI-TOWNSHIP 2003-

2008

• Discovered, assessed and listed properties for property taxation purposes.

• Provided guidance during property tax appeals.

• Created and maintained multi-township assessment website.

• Provided education to township residents in relation to property tax laws and pending legislation.

FACULTY/AP FRINGE BENEFITS SPECIALIST, SOUTHERN ILLINOIS UNIVERSITY - CARBONDALE (SIUC)

2001-2005

• Maintained the fringe benefits system for all faculty and administrative/professional staff, which included tracking

the use of sick, vacation, and other paid and unpaid university leaves.

• Monitored and tracked the federally mandated family and medical leave program in conjunction with university

leaves policies.

• Reviewed American’s with Disabilities Act accommodations requests.

• Presented new employee orientations covering sick, vacation, paid and unpaid leaves, and tuition waiver

programs.

• Created and presented training sessions on the federal family and medical leave act and university medical leave

policies.

• Reported personnel matters to the university Board of Trustees.

• Processed contractual agreements including distribution of sick and vacation benefits.

• Calculated payable benefits for all resignations and retirements.

• Worked with labor relations department concerning union and EEOC complaints related to human resource

activities.

CIVIL SERVICE FRINGE BENEFITS SPECIALIST, SOUTHERN ILLINOIS UNIVERSITY - CARBONDALE (SIUC)

1999-2001

• Maintained the fringe benefits system for all civil service staff members, which included tracking the use of sick,

vacation and other paid and unpaid university leaves.

• Monitored and tracked civil service extended sick leave and federally mandated family and medical leave.

• Processed civil service new hire papers including fringe benefit sick and vacation coding.

• Calculated payable benefits for all resignations and retirements.

• Conducted company-wide trainings and new employee orientations.

EMPLOYEE BENEFITS ASSISTANT, SOUTHERN ILLINOIS UNIVERSITY - CARBONDALE (SIUC) 1998-1999

• Assisted employees in completion of all benefit forms.

• Provided in-person and over-the-phone explanation of benefit policies and employee eligibility.

• Acted as liaison between employees and plan administrators on complex issues.

• Supervised student workers in day-to-day activities.

• Oversaw maintenance and organization of employee benefits files for approximately 5,000 employees.

• Processed bulk mailings.

• Gathered and prepared monthly statistical reports.

CIVIL SERVICE TESTING AND APPLICATIONS ASSISTANT, SOUTHERN ILLINOIS UNIVERSITY -

CARBONDALE 1996-1998

• Administered civil service examinations.

• Scheduled appointments for applicant testing.

• Assembled civil service examination packets.

• Processed transfer scores.

• Ordered testing administration and scoring material.

• Maintained weekly statistical reports.

• Processed examination scores.

La Cretia M. Evans

702-***-**** ********.*****@*****.*** 10390 Bolting Cloud Dr. Las Vegas, NV 89178

Professional Memberships

NEVADA SELF INSURERS ASSOCIATION

• Southern Chapter Treasurer 2010-2011

• Southern Chapter Board Member 2009

RIVIERA EMPLOYEE FOUNDATION

• President 2012 - Present

• Board Member 2009-2012

YELLOWSTONE HOME OWNERS ASSOCIATION

• President 2015-Present

• Secretary 2013-2014

• Board Member - 2011

Professional Certifications

AMERICAN HEART ASSOCIATION CPR/AED/FIRST AID INSTRUCTOR

CERTIFIED ILLINOIS ASSESSING OFFICER 2003-2008

STATE OF NEVADA CERTIFIED OCCUPATIONAL HEALTH AND SAFETY PRACTITIONER 2010-PRESENT

La Cretia M. Evans

702-***-**** ********.*****@*****.*** 10390 Bolting Cloud Dr. Las Vegas, NV 89178

Trainer Experience

• Accident Investigations

• Aerial Lift Safety - Classroom Training

American’s with Disabilities Act

•

• Asbestos Awareness

• Back Safety/Safe Lifting

• Bloodborne Pathogens - General Industry

• Chemical Hazards

• Conflict Resolution

• Compressed Gas Cylinder Safety

• Defensive Driving - Non-Commercial Motorists

• Disaster Planning

• Electrical Safety

• Emergency Preparedness/Disaster Planning

• Ergonomics

• Eye Safety

• Fire Extinguisher

• Fire Prevention

• First Aid/CPR/AED

• Forklift Operator Safety (classroom only)

• Good Housekeeping

• Hand Protection

• Hand Tool Safety

• Hazard Communications

• Heat Stress

• Hotel Housekeeper Safety

• Job Hazard Analysis

• Kitchen Safety

• Lockout/Tagout

• Ladder Safety

• Machine Guarding

• Material Handling Aids

• Mold Hazards and Prevention

• New Employee Safety Orientation

• Office Ergonomics and Hazards

• Permit Required Confined Space Entry

• Personal Protective Equipment

• Power Tool Safety

• Respiratory Protection

• Safety Attitude

• Scissor Lift Safety

• Shift Work

• Slips Trips and Falls

• Stress Management

• Substance Abuse in the Workplace

• Workplace Violence - How to Prevent and Diffuse

Contact this candidate