Customer Service Management
Resume:
TERESA G. ORTIZ
Huntersville NC 28078
************@*****.***
Objective
• To obtain a full-time position as bilingual in order to use my bilingual skills to help a
greater pool of individuals.
Experience
GO Painting LLC October 2007-Present
Owner
• Ran the company for nearly seven years
• Booked new clients in order to expand my business
• Completed daily company operations, such as bookkeeping, scheduling, and meetings
• Managed the hiring process
• Site seeing for new developing neighborhoods
• Translated between my employees and what the general contractor wanted for the project
Payne Trucking Company September 2005-March 2007
Secretary
• Conducted date entry on a daily basis
• Dispatched calls between truckers and customers
• Directed truckers on where to go for their deliveries
• Used my bilingual skills to communicate with every employee in the company that
needed help
• Answered phones and kept higher management informed for new opportunities for the
company
Goodwill, Inc. July 2003-August 2005
Assistant Manager
• Used my bilingual skills to help employees and upper management interact
• Used my bilingual skills to help manage daily tasks around the store
• Used my bilingual skills to receive donations from the community
• Created weekly schedules for employees
• Held monthly meetings with upper management and employees to develop a sales plan
for the upcoming month
• Participated in workshops to improve my supervising abilities and help the store grow
• Motivated and kept a close relationship with all the employees at the store
Rugged Wearhouse, Co. April 2002- July 2003
1
Cashier
• Handled cash daily from $0.01 to $2500.00
• Balanced drawer
• Conducted daily customer service
• Helped stocking the store with merchandise
• Used my bilingual skills to help the Spanish community with their shopping
• Opened and closed the store along side upper management
Aventura Mall April 2001- February 2002
Cashier
• Worked all shifts of the day
• Opened the store, received merchandise, and planned the day for events
• Marketed the products being offered for sale for that day
• Handled cash daily from $0.01 to $2500.00
• Balanced drawer daily
• Prepared end of shift deposit
• Closed the store alongside management
Education
University of Buenos Aires March 1985- December 1989
(Psychology Major)
• Did not graduate university, but took five years of classes that would be equivalent to a
Bachelor’s Degree in the United States
Dr. Angel Gallardo No.10 March 1979-December 1984
(High School Equivalent)
Volunteer Work
• Crisis Assistant for Spanish Customer (on going since 2007)
o Translated for families needing medical assistance, food stamps, and economic
help from the government
Ada Jenkins
Solomon House
Lyons Club
Skills
• Fluent in Spanish and English
2
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