Customer Service Sales

EDNA GOINES

**** **** ***** ***** ******, NC ****3 336-***-****

Fax 336-***-**** ********@*********.***

HUMAN RESOURCES CONSULTANT

Objective: Seeking a Human Resources Consultant position in an environment which is demanding where my strong organizational, technical and interpersonal skills maybe utilized to its fullest capacity.

Key Skills and Qualifications

Organizational Skills

Customer Service Oriented

Strong Interpersonal-Communication Skills

Filing & Data Entry

Research Information

Proficient with numbers

Time Management

Office Equipment Operation: Calculator, Personal Computer

Ability to work with several operating systems, including Windows, Vista and XP

Microsoft Word

Microsoft Excel

Microsoft Publisher

PowerPoint

Knowledgeable about customer service administrative procedures

Fluent in English

PROFESSIONAL EXPERIENCE

Merchandise Coordinator/Administrative Assistant Support

KT College Picks, Inc. Morrisville, NC

Sept. 2013 – Nov. 2014

Travel to accounts in VA and NC supporting customers in merchandising and sales

Managed high volume email accounts with 150-200 emails a day

Processed order requests, answered and researched questions, concerns and complaints

Followed up as needed until questions, concerns and complaints are resolved

Assured all orders are received in the office are processed within 3 business days

Communicated frequently with sales and management team

Followed-up with customers to get vita information to process orders

Worked daily with customers and vendors to establish clear work requirements

Maintained all company information by backing up and saving important files

Scheduled appointments for Sales Representative as needed

Scheduled appointments with customers to merchandise and sale product

Handled telephone and fax orders and processed customer orders

Utilized Dropbox for immediate access to sale materials

Generated consistent email blast to customers suggestive selling merchandise

Greeted customers in a timely, professional and engaging manner

Provided honesty and feedback to customers regarding merchandise standards

Responded to emails

Implemented visual merchandising displays for seasonal and promotional lines

Directed email to the appropriate person

Resolved issues with the customer’s/buyer’s order

Answered phone

Customer Service Representative

Follett Higher Learning Group Winston-Salem, NC

Aug. 2011 – Feb. 2013

Tallied customer orders and processed cash, credit and voucher transactions

Handled telephone; checked out and processed customer sales

Provided courteous customer assistance in the location, selection and purchase of apparel merchandise

Implemented visual merchandising displays for seasonal and promotional lines

Contributed to sales floor efficiency, organizing and replenishing shelves

Processed cash/credit & voucher sales; tallied daily sales transactions, reconciling receipts against register

Greeted all staff, students, faculty members and customers

Provided telephone support

Performed administrative duties as needed

Filed SODA orders (materials, books & supplies) in the appropriate areas in the filling cabinet

Account for all monies received from day to day business

Replenished new merchandise and supplies and price checked merchandise

Delivered mail to the post office

Directed telephone messages to appropriate people

Reservationist

US Airways Winston-Salem, NC

Aug. 2006 – Jan. 2007

Communicated the airline policies, procedures and methods of travel to all customers

Scheduled/re-scheduled travel arrangements for customers

Provided telephone support

Desktop Publisher

Goines Printing Services, Inc. Burlington, NC

Feb. 2003 – Aug. 2006

Created and designed newsletters, booklets, brochures and business cards

Generated minutes from meetings and data collections

Created quarterly reports

Substitute Teacher

Orange High School Hillsborough, NC

May 2002 – May 2002

Completed daily work assignments on the computer

Checked the attendance

Reported unruly students to the principal office

Community Education Coordinator

West End Revitalization Association Mebane, NC

July 2000 – Dec. 2001

Communicated with other agencies and organizations for assistance to help get road paved, sewage pipes installed and roofs repaired to client’s house

Communicated with other agencies and organizations for assistance to help client receive low-income housing, food stamps and rent

Composed data from clients for interview

Distributed event fliers within the community

Coordinated the Make a Difference Day event, Thanksgiving Party & Christmas Party

Provided administrative assistance to include: phone coverage, scheduling, making copies, creating flyers for distribution and promoted organizational events

Provided telephone support

Created reports and maintained client relationships via telephone interactions

Assisted in 5k Walk-a-Thon by collecting funds

Client Cash/Receipt Operator

LabCorp May 1995 – July 2000

Assisted in preparation of check imaging, sorting mail and research

Posted clients funds to business accounts

Created reports and maintained client relationships via telephone interaction

Conducted PX’s adjustments

Used Calculators

Researched Information

Proficient with numbers

Education

Capella University

December 2012

Master of Science in Human Services with a specialization in Social and Community

Services

Winston Salem State University

December 2009

Bachelor of Interdisciplinary Studies

Forsyth Technical Community College

May 1994

Associate in Applied Science in Microcomputer Systems Technology

PROFESSIONAL ACHIEVEMENTS

Secretary, NASO (Non-Traditional Adult Student Organization), 2008 -2009

Developed & maintained a communication system for NASO

Developed & maintained identification tags for all current members

Emailed the notes from the previous minutes

Food Distributor, Angel Food Ministry, 1998 – 2000

Collected application from clients for food box

Obtained food orders from clients

Prepared food box for clients to receive

AFFILIATIONS/AWARDS/CERTIFICATES

CRC (WIA) Certificate, NC Employment Security Commission, 2010

Winston Salem State University Alumni, 2009

Certificate of Honor, Winston Salem State University, 2008 – 2009

International Honor Society in Social Sciences-Pi Gamma Mu, 2009

References

Frances McCollum CMA Duke Medical

1212 Collins Drive Apt. 2A

Burlington, NC 27215 336-***-****

Email: *****************@*****.***

Gwen Wells Asst. Manger Follett Higher Learning (Winston Salem State University Bookstore)

601 S. Martin Luther King Jr. Drive

1518 Old Hollow Road

Winston-Salem, NC 27105 336-***-****

Email: ***********@*****.***

Pamela Daly Flight Attendant (Delta)

1361 Long Dairy Court Cell) 336-***-****

Graham, NC 27253

Email: ********@*****.***

Contact this candidate