Customer Service Sales

Eduard Samardin

**-** **** ****** #** Rego Park, NY 11374

718-***-**** **************@*****.***

Dear Prospective Employer,

I am submitting my resume to be considered for a position with your

respected organization. As indicated in my resume, I am a successful

Ophthalmic Technician with over 18 years of optical, ophthalmic dispensing,

ophthalmic technician, luxury retail, talent acquisition, operations,

customer service, quality assurance, recruiting and training experience.

I strongly believe that customers are a priority in an organization and the

manner in which they are treated directly reflects on the reputation of a

company. My greatest strength is building a client base by providing

exceptional customer service. I have a strong record of building rapid

growth and profitable businesses with extensive achievement in driving

sales and profit. I specialize in conflict resolution as well as building

high performance and developing talent. I have broad knowledge in all

aspects of business management, quality assurance, customer service and

employee training.

Presently, I hold the position of a senior ophthalmic technician & employee

trainer. I believe that my background and qualifications would make a

perfect fit for your respected organization. I appreciate your

consideration and thank you for your time. Please feel free to contact me

at your earliest convenience.

Respectfully yours,

Eduard Samardin

Eduard Samardin

98-19 64th Avenue #8B Rego Park, NY 11374

718-***-****

**************@*****.***

OBJECTIVE: To obtain a position where I can learn and grow while proving

exceptional customer service and utilizing my knowledge and experience.

CORE STRENGTHS:, Managing and motivating staff, excellent managerial

skills, excellent communication skills, tracking data/inventory, ordering

supplies, ophthalmic dispensing, refraction, patient care and education,

managing daily operations, managing patient flow, providing customer

support, medical billing

TECHNICAL SKILLS: Windows, Microsoft Word, Excel, PowerPoint, Apple,

RetailPro & Officemate

PROFESSIONAL EXPERIENCE:

STAMFORD OPHTHALMOLOGY

Stamford, CT (07/2014-Present)

Senior Ophthalmic Technician & Staff Trainer (Multi-Doctor Ophthalmology

Practice)

Affiliation Stamford Hospital & Greenwich Hospital

. Specializing in Pediatric and adult patient care, education & support

. Performing ophthalmic diagnostic exams, pretesting, auto-refraction,

optomap, visual fields, tonometry

. OCT, administering diagnostic medications for dilation (eye drops)

. Patient education & preparation for surgical procedures

. Patient history, medical scribe, assisting with prescriptions of

glasses and contact lenses

. Training of ophthalmic technicians, directing patient flow

MACY'S VISION EXPRESS

Queens, NY (07/2013-07/2014)

Optical & Lab Director (Ophthalmology Practice within Macy's)

. Building client relationships, customer support, medical billing,

patient care, patient education with proper eye care, lab work,

patient history including personal/medical data

. Ophthalmic diagnostic exams, auto- refraction, visual field tests,

optomap, tympanometry, tonometry, OCT

. Supervised, trained, hired and scheduled ophthalmic technicians, sales

associates and opticians

LENSCRAFTERS

New York, NY (07/2011-07/2013)

Area General Manager of Operations/Talent Acquisition (Multi-Unit

Management of Optical boutiques/labs)

. Motivating staff, coaching, evaluating, developing talent, loss

prevention, new hire orientation

. Payroll, hiring, training opticians and ophthalmic technicians,

collecting data, employee schedules, implementing new techniques/ideas

. Providing excellent customer service, assisting the doctor with

patient history and visual field tests

. Meeting daily/weekly/monthly store sales goals

BARNEYS NEW YORK

New York, NY (08/2005-06/2011)

Supervisor of Women's Accessories/Optical & Eyewear Specialist

. Eyewear specialist

. Sales and supervision of designer handbags, luxury watches, fine

jewelry and sunglasses

. Staff training, employee schedules, driving sales goals, updating

personnel with daily sales goals

. Closing/Opening of main floor registers, loss prevention

. Approving phone orders, building client relationships, customer

support

STERLING OPTICAL

Brooklyn, NY (03/1995-07/2005)

Manager of Retail Stores and Labs (Management of two optical locations)

. Opening/closing of stores and registers, medical billing, inventory,

sales, staff training, loss prevention

. Frame adjustments, ophthalmic dispensing, contact lens demonstrations,

refraction, visual field tests

EDUCATION: Adelphi Academy, Brooklyn, NY, High school (1994)

St. Johns University, Queens, NY, Liberal Arts and

Sciences (1994-1996)

LANGUAGES: Fluent in English and Russian

REFERENCES: Available upon request

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