Customer Service Administrative Assistant

Dawn Iacobone

*** ******** ******

Edison, NJ ***17

732-***-**** (Home)

732-***-**** (Cell)

Email - acopkj@r.postjobfree.com

OBJECTIVE: Multifaceted, engaging and driven professional that will

utilize my excellent skills in material management in a

face pace environment.

SKILLS: Microsoft Word Lotus Notes Oracle 11i

TM1 Financial Microsoft Excel Microsoft

PowerPoint Oracle I Supplier Ensur (DCS)

Microsoft Access Oracle Data

Warehouse

PROFESSIONAL EXPERIENCE:

Hartz Mountain Corporation, Secaucus, NJ (established 1926)

With HQ in Secaucus, a $429MM pet supply manufacturer including nutritional

items for small pets, birds, and fish; over the counter animal health

products toys and accessories for dogs, cats, and birds.

Senior Buyer (Packaging/Chemicals/Commodities) (2006-Present)

Based in Secaucus, NJ, responsibilities included but not limited to:

. Negotiation of contracts

. Reviewing requisitions for conversion to purchase orders

. Scheduling and purchasing of all packaging material for 1,300 SKU's

. Monitoring VIM programs

. Project coordinator in all packaging cost savings initiatives

. Review vendor schedule production

. Negotiate cost reduction initiatives and inventory programs

. Manage expeditors

. Attend quality audits of all facilities

Notable Accomplishments:

. Reduced total label spend from 4M in 2004 to 2.3M in 2008

. Reduced rollstock spend from 17M to 14M in 2014

. Saved 250k in cost savings on caps 2010

. Saved 1.1M on bottle and cap project

. Saved 349K negotiating with bottle cost reduction 2014

. Saved 150K on combining die size for folding cartons

. Worked on various project to get them to market in a timely and cost

effective method

Buyer/Planner (Toys & Accessories) (2004-2006)

. Planned and managed all incoming materials from China

. Set up purchase orders with China suppliers

Notable Accomplishments:

. Brought service level back to 98.9%

Expeditor (2002-2004)

Based in Bloomfield, NJ responsibilities included but not limited to:

. Scheduled raw material for release per production schedule

. Monitored inventory levels within the Kanban system

. Worked with vendors on delivery lead times

Notable Accomplishments:

. Develop a formula for an inventory level

. Designed and implemented Kanban pull system in all three locations

. Worked on Kiazan projects to reduce non- value added activities within

the plant

Administrative Assistant (Manufacturing) (2001-2002)

Based in Secaucus, NJ responsibilities included but not limited to:

. Making travel arrangement

. Scheduling meetings

. Created spread sheets

. Created PowerPoint presentations and flow charts

. Issued purchase order on all expense items

. Worked with Quality Control

Huntington Learning Center, Oradell, NJ (established 1977)

With HQ is Oradell, an educational tutoring service that specializes in

tutoring for students from kindergarten to 12th grade.

Facility Coordinator/Buyer (Raw Material) (1999-2001)

Based in Oradell, NJ, responsibilities included but not limited to:

. Scheduled maintenance for company owed centers

. Monitored all new construction

Resume (continued)

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Facility Coordinator/Buyer (Raw Material) (1999-2001)

Based in Oradell, NJ, responsibilities included but not limited to:

. Issued purchase orders for all material needed to set up new centers

. Set up local centers

. Provided maintenance support for all company owed centers

. Purchased all material needed for each facility

. Ran demographical charts to identify possible new site locations.

. Reviewed lease and maintenance agreements.

Notable Accomplishments:

. Created and maintained Access database for maintenance service calls

. Created and maintained Access database on all on file lease

agreements.

Accountants on Call, Livingston, NJ (established 1990)

Based in Livingston, NJ Accountant on Call provided companies with

qualified accounting experts.

Consultant Support/Human Resources (1999-1999)

Based in Livingston, NJ, responsibilities included but not limited to:

. Screened candidates

. Tested candidates for open positions

. Prepared pick up weekly pay checks

. Processed new hire paperwork

. Maintained running database of all new clients

Norrell Services, Alpharetta, GA (established 1962)

Based in Bloomfield, NJ Norrell Services provided companies with qualified

administrative and clerical staff.

Administrative Assistant (1997-1999)

Based in Bloomfield, NJ, responsibilities included but not limited to:

. Daily interaction with applicants and Prudential managers

. Administering and scoring reading, mathematical and computer tests

. Maintaining applicant database, conducting telephone interviews

. Processing new hire paperwork, including reference checks and offer

letters

. Managing the schedule of Open Houses

. Various administrative duties including filing, faxing, data entry,

answering phones, ordering supplies, mail merges, preparing

flowcharts, and developing hoc queries. Currently training to

become an interviewer.

Notable Accomplishments:

. Trained for a positions as a interviewer

. Managed open houses

Essex County College Training, Inc., NJ (established 1966)

Based in Newark, NJ, Essex County College Training Inc, provide training to

single parents trying to get back into the workforce.

Teacher's Aide (1996-1997)

Based in Newark, NJ, responsibilities included but not limited to:

. Preparation and auditing of attendance and punctuality reports

. Various administrative duties including filing, faxing, drafting

and typing memos, coordination of weekly timesheets, faxing and

customer service

BUSINESS TRAINING/EDUCATION:

2010-2010 University of Massachusetts College

Lowell Massachusetts

Injection Molding Certification

2007. Bloomfield College

Bloomfield, NJ

Supply Chain Management Certification Program

19998 Customer Service Training - Norrell

1997. Essex County College Training, Inc.

Newark, NJ

Certificate - Medical Secretary

1996 New Jersey High Diploma

References Furnished Upon Request

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