Service Representative Sales
Resume:
Ricky Nelson Fitts
Mount Rainier, Maryland 20712
*************@*****.***
[pic]
Objective: Obtain a position in computer support, desktop support
technician, help desk specialist, computer lab coordinator, office systems
support specialist, hardware/software installer, computer salesperson.
Qualifying Ski * Typing 55 wpm * Computer Office
lls: Specialist
* Knowledge of WordPerfect * Knowledge of Excel
* Knowledge of Microsoft * Counseling
publisher
* Management * In Store Merchandising
* Administration * Event Planning
* Accounts Receivables * Excellent Interpersonal
Skills
Experience Work:
Information Technology Computer Field Service Representative
Signature Retail Service, Lombard, IL
10/2009 to 01/2012
Provided cross merchandising for Home Depot in Department 21. Schedule and
had meeting with Store Manager about each account assigned to me. Four
stores were assigned to me to managed there accounts. Gave reports to help
maintain budgets.
* Cross merchandise products
* Stock products as needed
* Order products and made reports to maintain sales
* Took pictures and reported them to main office.
* Develop a system to report all damage products
* Schedules meeting and had management team to sign off on workload.
* Build displays as needed.
* Digital Call reports and Photograph Capture.
* Customized Services Frequency to meet Suppliers needs.
* PK classes corporate store levels.
* Support Road show contract Events.
* Plano gram Integrity and informative display maintenance
Information Technology Computer Support Training Technician
Promarketing Inc, Alpharetta, Georgia
10/2007 to 09/2009
Train new employees two days in class and three days on site in the field.
Demonstration on Plano gram integrity, digital call reports, photograph
capture. Survey individuals about store regulations and company
regulations.
* Train each new employee in class and on job site.
* Replace stores pop and store sales labels
* Cross-merchandise products for three Departments, Flooring, Plumbing and
Kitchen and Bath.
* Digital call reports and photograph capture.
* Manage three different store accounts
* Build displays for three Departments to improve sales.
* Perform Special Projects for store special event sales.
Information Technology Computer Field Service Representative
B & F Enterprise
AIpharetta, Georgia
09/2005 to 09/2007
Over looked Department 21 plumbing account. Cross merchandising products.
Built displays to help maintain department sells. Maintain Plano gram and
set integrity.
* Supervised PK classes for store associates on new products.
* Build displays and demonstrations of products.
* Prepare Digital call report and photograph capture.
* Prepared reports for store managers to maintain Department.
* Replace Pop and provided shelf maintenance for store.
* Help with Resets for each store account.
Information Technology Support Technician
AWI Serta, Landover, Maryland
10/2000 to 07/2005
Build displays in warehouse. Maintain a daily account for each display
built. Prepared documentation of each display built. Help maintain the
account for customers to purchase products.
* Build mattress and box springs for sales Department
* Writing and Replenishment orders for sales Department
Information Technology Therapist Support Specialist
DC Public Schools, Washington, District of Columbia
01/1990 to 08/2000
Working with special education students. Reinforced students class work
from teacher. Help teacher maintain students attention. Prepared IEP,
recorded students progress of behavior. Counseled children in small groups.
* Prepared students class work.
* Counsel students in small groups.
* Prepared IEP and schedule parent-teachers meeting for each students.
* Reinforce student's class work and help with homework.
* Kept a behavior progress work sheet for students.
* Train students on computers in computer lab.
Affilia Evangel Cathedral, Helping with the young adults, 1992 to
tions: 1999
Educati Test Computer College, Beltsville, Maryland. Certificate,
on: Information Technology Computer Support Technician1990,
DCPS certified Educational Therapist Counselor, BA degree
in Business; Prince George's Community College 2013,
Northwestern High School, Hyattsville, Maryland, Received
Diploma, General Studies, 1989
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