Management Project
Resume:
KURIAN JACOB
Greater Chicago, IL & Greater Milwaukee, WI
***************@*****.***
US Citizen
SUMMARY OF QUALIFICATIONS
Results driven IT executive committed to strategy and vision managing and improving full IT
from Help Desk, Infrastructure, Web/e-Commerce, Business System Applications, Supply
Chain/EDI, Data/BI, delivering operational excellence, exceptional security practices, and
developing solutions towards growth and modernization initiatives, aligned to business goals
creating value. Experienced in strategy and responding to RFI/P/Q, B&Q and executing
Systems Designs and Product Development, leading and managing program teams to
delivery. Trusted and valued member of executive teams consistently seeks innovative ideas
to solve complex problems managing portfolios and large complex programs, especially new
product development (NPD). Champion with a strong focus on Quality, Governance, and a
catalyst for change, facilitating continuous process improvements for transformative results
delivering peak-performing teams and improved frameworks. Have multiple industry
experience, forward looking with the vision to distinguish how present implementations
constrain or align to future needs, delivering strategies and implementation for maximum
return at lowest costs delivering services resulting in a feeling with security and fiscal
responsibility.
Global IT management Software Engineering (Apps) Process Optimization/ Re-engineering
Agile Coach Hardware Engineering (Systems) Program, Projects, Portfolios
SDLC Coach IT Strategy & Delivery New Product Development (NPD)
Mergers & Acquisitions Internet, e-Commerce, Networks Team Building & Leadership
SEI CMMI Budget, P&L Management Enterprise & Internet Architecture
ITSM, ITIL, COBIT Vendor & Contract Negotiations Governance, Quality, Six-Sigma
PROFESSIONAL EXPERIENCE
Velocity Inflection Point, Greater Chicago, IL and Milwaukee, WI 2002 -Present
Technology and product/process consultant as Virtual CTO/CIO, IT Director, Program/Process
Manager, Project Manager in the following industries: Insurance, Non-Profit, Health-Care, Education
& Assessments, Pharmaceutical, E-commerce retail.
Consulting, (Private Equity) Present
• Pre-startup technology product development and assessment of an innovative online shopping
solution, and research in streaming content.
• Organizational business-technology risk assessment for applications and systems.
Director IT/CIO, (MSP Consulting) 2012 - 2014
Senior executive leading strategy and improvement initiatives, building and growing team with process
improvements to transform delivery, stabilize systems, reducing costs, modernizing systems and
delivered the architecture road-map for migration.
• Managed a comprehensive tactical FMEA risk analysis and prioritization of the systems and
business applications, directed IT organization and implemented process improvements, change
management, long-term strategy and road-map for future state. (Infrastructure Systems, Networks,
Service/Help Desk, ERP, Web, e-Commerce, Business Applications, Data/BI, PM).
Modernized systems and, began migration to Cloud, Mobile, Social, and Analytics.
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Policy, Best Practices, Procedures, Standards, authored, developed and implemented for efficient
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practices in security, best use practices, project management, change management, development.
Established governance model, security practices (PCI, NIST) and Disaster Recovery plan. Several
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iterations of PCI assessments and NIST audit, with improvements to systems and policies and
procedures.
Supply Chain/Warehouse EDI enhancements. CMS upgrade and migration to cloud with EDI.
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Managed custom IAM changes and implementations across the disparate solutions to enhance
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security of the systems with changes to authentication and authorization.
Business Case, vendor Selection, ROI, Implementation of JDE E1 upgrade (8.12 to 9.1) and to
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cloud; ERP upgrade and to cloud; Collaboration platform to cloud. Migrated to SharePoint 2013
hosted solution. Setup, data migration, user guidance, to oversee PM, BA, Vendor.
Reduced unplanned outages from 200+ hours per month to less than 5 hours, towards 0.
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Cut operating costs saving 10% of budget.
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Managed project to refactor e-Commerce as product/project owner in collaboration with business
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users, marketing, IT, service and call-center operations.
Installed a project delivery methodology framework.
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Revamped technology team to high performance delivering projects 100% on-time to committed
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dates (DevOps, JIRA).
Technology Consultant (e-Commerce, Insurance, Health Care NPO, MLM) 2010 - 2012
Executive Program and Process consultant leading quality and operational improvements, Program
execution, strategy and implementing new methods for upgrades and migrations resulting in dramatic
cycle-time improvements significantly saving operational costs.
• Directed, for merger integration of e-commerce web system changes, upgrades and improvements
to meet and exceed performance targets (DevOps).
• For client in direct selling web and e-commerce applications, customized for multiple clients,
managed a portfolio of scrum projects (JIRA Agile, GreenHopper) with daily stand-ups to deliver
to Agile updates for global markets with localization streams. Responsible for application releases
for 3 client projects including Supply Chain/EDI for order fulfillment.
• Achieved 7X improvement to previously planned project with crisp planning and delivery.
• Planned and executed the PCI security audit assessment (FTD) for first US PCI assessment since
data-center moved to US locations, to on-time PCI-DSS compliance, with full penetration testing,
resolving system and software issues, identifying gaps and resolving with planning and staging
needed changes and upgrades for compliance. Implemented FIM (Aide), NIDS (Snort) and WAF
(Imperva) capabilities to achieve the planned modernization and security improvements. Authored
processes, edited, reworked, and improved PCI required policy and procedures documentation.
• Conceived, planned and implemented a Systems Engineering process methodology and executed a
group of projects (LAMP), eliciting requirements, defining the application changes and system
upgrades, and the improvements to the application cache, and security compliance.
• Coordinated a system migration/conversion for corporate merger, requiring upgrade, risk
management and integration of 3 globally dispersed data center infrastructure systems, application
development changes, and modernization of systems, with refining upgrade strategy, plan of
implementation and executed the migrations, involving rolling upgrades, swapping.
• Managed risk tasks and issues to resolution for improved data center operations, aligning for
consistent management and aligned systems across data centers to stabilize performance and meet
and exceed peak loads.
Agile and architecture planning of releases of e-Commerce custom application software to
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integrate the applications and infrastructure of multiple lines of business coordinating and
facilitating with business analysts, development, QA Test and network engineering.
Managed agile project team for the migration of existing data into Salesforce.com (Cloud SaaS)
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with client management, to consolidate the CRM solution. The agile project included requirements
analysis, data analysis and reporting with data migration planning design and configuration
management, with client interface for requirements and user acceptance.
Managed an agile portfolio of B2B web services solution (SOA), EDI solutions, with UI
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requirements, specifications for distributed interfaces (SOAP/WSDL), updates to the CMS
workflow to streamline content, online reports, online reports, resource management,
development, business analysis resources, html wireframes, code release, QA and user test, launch.
Extensive business user interface for managing project risk, requirements, validation and
acceptance.
Coordinated nationwide field refresh of laptops and software applications and managed the
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timeline, coordinated the risks with vendor staging and the risks to changes and updates to the
applications during the rollout.
Program & Process Consultant (Insurance, Education, Pharma) 2002 to 2009
Led programs and process improvements, and guided in strategy, methodology and implementations
of applications, data warehousing, wireless/mobile, and PMO implementations.
• Led a multi-functional project team and defined the risk assessment, and analysis of methods and
improvements to an Allbase to DB2 large data warehouse migration, with strategic changes to
validation requirements, ETL and metrics based custom validation (Informatica PowerCenter
tools, Trillium data quality/profiling) coordinating with a large outsourced inshore/offshore team.
Developed a strategy and recommended the custom BI and metrics plan with creation of adjunct
databases for data mapping and validation metrics.
• Transformed a delayed custom workflow software/middleware implementation, which risked a
penalty, by re-planning the projects, improving morale, optimized and mentored on new processes,
executed the projects in parallel phases to launch, resulting in beating planned delivery schedule of
phase 1 of 3 execution cycle, and on-time for remaining phases.
• Dramatically raised visibility of test architecture and methods, and defined custom testing tool to
substantially improve the speed and robustness of validation of data migration.
• Released a resource planning and project portfolio management methodology. Integrating project
management, resource planning and management with set-up and optimization of Project Server,
reporting and methodology.
• Recommended 10X cycle time improvements with ROI/business case analysis and mitigated the
risks to manual processing of data.
• 33% improvement to cycle-time goal leading re-engineering of workflow processes (Value
Stream) integrated into SAP.
• Rescued B2B web services product solution portfolio, changed process/methods, motivated staff,
engaged business, technology teams for collaborative on-time resolution.
• Led and established the strategic business operations improvements and BI solutions architecture
requirements for workflow processes, scoping and recommending the solution for implementation,
resulting in 33% improvement to cycle-time goal and reduction of processing. User interviews in
manufacturing/warehousing, process analysis and client acceptance.
• Turned around a troubled custom product implementation by re-planning the projects, established
team building across business and technology functions, improved morale, mentored on new
change process of implemented SDLC, and guided the developments in parallel phases to launch.
Implemented a PMO structure for Wireless LAN (WLAN) operations to support pharmaceutical
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manufacturing, warehousing and office use. Developed standards and best practices, vendor
selection and management guidelines to meet controlled and robust centralized PMO with security
compliance.
Motorola, Inc., Greater Chicago, IL 1989-2002
Manager Technology Programs, Advanced Technology (Motorola Networks - Product
Director/Project Director)
Led software, systems and infrastructure engineering and large cross-functional teams (200+) and
managed direct teams in developing software and network infrastructure products, commercializing
new mobile network and application products and systems (contracts to $200M, and budgets to $50M,
with RFI RFP RFQ), launching from concept to delivery. Also engaged in enterprise process and re-
engineering. Managed PMO implementations, software and hardware development. Client engagement
and support in professional services for network systems.
• Chairman’s Challenge award for excellence, Beat the Clock award for product delivery.
• Led JV integration of the Motorola-Cisco next generation reference architecture, as member of
four-person corporate executive committee for a converged development process leading to the
creation of Invisix, a Motorola-Cisco joint venture.
• Leadership of software and system engineering groups for API development (C network
management software, transactional real-time systems, and managed the matrix system
development and R&D.
• Managed software engineering, development (system planning through system test, deployment)
and contract delivery of network systems for Motorola Networks.
• Managed software engineers to develop software architecture and behavior models of an enterprise
wide EAI/ESB web services API architecture framework. Also had the role of overall program
manager for the enterprise wide initiative, using Agile, iterative methods (OO/RUP).
• Managed the large enterprise wide Agile program/project for distributed mobile private cloud
network and device architecture for mobility, incorporating mobile commerce, location, and real-
time transactions.
• Transformed a start-up project creating new products for wireless data, migrating from ad-hoc to
managed, defined and process optimized to deliver on time. First deployment for Japan’s KDDI,
which led to the ubiquitous data (mobile texting, web surfing) worldwide.
• Responsible for the development of one of the first web based mobile sites, utilizing XP
programming, an agile method including server architecture and product development.
• Created agile methodologies for rapid prototyping in advanced technology, advanced method for
planning and software system development. Prototyped the “Rolling Wave”, later adopted for
development as a planning methodology.
• Led and participated in pioneering change and process methodology use, early adoption of Stage-
Gate, PACE, Agile, CMMI, RAD Rapid prototyping and Rolling Wave Planning.
• Part of Motorola’s internal startup incubation process delivering innovative leading edge new
products and solutions (networks and software), into manufacturing, following 6-Sigma,
Continuous Improvements, JIT, DFM, DFSS, DMAIC, DMEDI, Kanban, FMEA, Ishikawa,
Pareto. Developed Motorola’s system risk model.
• Reporting to the division CTO, managed software development engineering, for the development
of an enterprise wide EAI software architecture and behavior models (OO/RUP).
• Supported and project managed system development projects, with software feature planning,
portfolio planning, risk-management and reporting to deliver multiple large systems.
• Coordinated globally dispersed off-shore software system development and manufacturing multi-
functional and multi-organizational team to deliver first integrated voice and data mobile system.
Created new product line ($20M), pre-packaged system with standardized components and
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manufacturing supply-chain, resulting in order-to-cash in 2 weeks from prior 13 weeks processing
and manufacturing.
Engaged in project management, product development and deployment of system solutions and
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support in the delivery/deployment of technology solutions. Release management, Quality
management, Risk management, coordinating with multiple functional teams to deliver and
support large system deliveries. Liaison across globally dispersed organization to meet delivery
and support needs of systems, with extensive coordination on-shore and off-shore in a matrix
organization for releases.
Managed system engineering, development (system planning through system test and deployment)
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and operations contract delivery of network systems for Motorola’s Cellular Networks.
Managed a team of system engineers responsible for planning and designing networks.
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Responsible for system contracts with values ranging to $200M. RFI/P/Q, system SOW and
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system requirements management for several state and local government turn-key network system
implementations. Also managed the system planning, proposal response, and system design
efforts.
Managed project managers, and engineering staff in addition to matrix project staff of over 200
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onshore and offshore with program budgets for systems to $50 million.
Working with customer team and internal system engineering team, led efforts to realize Six
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Sigma level of improvements in cell phone dropped calls, and implemented best practices for field
operations.
Project and account management to support largest cellular infrastructure systems account in
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division, guiding system engineering and managing the software and system deployment of mobile
cell sites and switching data centers, expansion and upgrades for the resolution of system
performance, coordinating across the organization.
Developed database for issue tracking/reporting and intranet web portal for metrics and project
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reporting resulting in efficient management of projects with timeliness and consistency of
information across functions/organizations.
Worked with partner-company and internal organizations to coordinate the development of mobile
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Internet shopping solutions with extensive collaborations and support.
As a core team member in the creation of Motorola’s system development methodology (SDLC)
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for process based system development, drove the Risk management section and developed
Motorola’s Risk Management Process. Created the Risk Model, authored process flows, FMEA,
stage/gate criteria and metrics.
EDUCATION TRAINING INNOVATION
MBA, Texas A&M University, College Station, Texas
Masters, Electrical Engineering, (CS minor), Texas A&M University, College Station, Texas
Project Management Professional (PMP, 1996), Project Management Institute (PMI)
Project Management Institute (PMI) Volunteer Leader and 2001 & 2002 Chair NPDSIG
6-Sigma/Software & System Development, Management training, Motorola University
6-Sigma Green Belt training (Additional to Motorola), Chicago Deming Association
Systems Engineering Institute - Motorola
Member of a Motorola Patent Committee
US Patent issued (8,050,688) mPOS, Several patent filings, multiple peer-reviewed publications.
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