MELISSA A. JOSEPH
*** **** ****** **********, ** 06608 203-***-**** ***********@*****.***
SUMMARY OF QUALIFICATIONS
More than 9 years’ experience in Customer Service.
Over 6 years’ experience in office administration with advanced knowledge of most office
equipment and computer operating systems including: Microsoft Word, Excel, Power Point,
Publisher, and Outlook.
Excellent collaborative abilities when planning events, as well as, creating, developing and
implementing new programs.
Develop database systems to match assigned projects.
RELEVANT PROFESSIONAL EXPERIENCE
Career Resources, Inc. Bridgeport, CT 07/2014 –
Present
S.T.R.I.V.E. for the Future
Youth Job/Career Readiness Training Program- Program Assistant
Work closely with the Program Coordinator& Case Manager to see that benchmarks are met
Serve as a trainer, educator, and motivator for youth participants and manage groups
of youth and young adults, small or large, and see that tasks are being completed.
Assist in planning, implementing, and evaluating the program.
Prepare educational and promotional materials and reports using appropriate
technology.
Assist with program management functions including developing and
maintaining the program’s database and coordinating program communications.
Build, strengthen and sustain trust-based relationships with parents,
caretakers and programmatic partners.
Attend any necessary training sessions and ongoing youth program meetings
as needed
Prepares curriculum and program materials and assists with developing a list
of supplies and equipment.
Assist youth in the creation of résumés and completing job applications.
AmeriCorps-Public Allies Bridgeport, CT 09/2013 –
6/2014
Career Resources, Inc.
Workforce Development - Volunteer Coordinator
Developer and coordinator of pilot volunteer/intern program and manual; manage applicant
résumés, interviews and evaluations.
Design and deliver orientation to new recruits; informing them of changes in policies, procedures
and job duties as necessary.
Dialogue with supervisors and managers of each department in order to create volunteer/intern
job descriptions and to explain what is expected of volunteers/interns.
Responsible for creating a new data base for tracking progress of volunteers/interns and for
adding new opportunities as they arise.
Oversee 2 assistants along with volunteers/interns.
AmeriCorps-Public Allies Bridgeport, CT 09/2012-
06/2013
Regional Youth Adult Social Action Partnership (RYASAP)
Central High School – Achievement Coordinator
Contributed to the development and implementation of a Peer Tutoring pilot program funded by
the Bridgeport Board of Education currently consisting of 19 tutors, and 40 students actively
participating.
Created a formal intake and database system; collected data for the submission of weekly and
monthly reports.
Planned projects and events for the span of 10 months; acting advocate and liaison to students.
Social Awareness for Empowerment (S.A.F.E)
Peer Tutoring/Mentoring
Exploration scavenger hunts
Pot luck – movie nights
Goal Boards – Résumé/SAT/Employment and College Applications
Career counseling and goal setting to foster academic success
Collaborated in the planning of a community resource fair including health and education vendors
where 400 people attended.
Housatonic Community College Bridgeport, CT 07/2009-01/2012
Evening Division – Work Study
Processed time cards for over 300 adjunct professors to ensure required hours were being met.
Organized, proofread and copied contracts in preparation of quarterly mass mailing of contracts
to adjunct professors.
Answered questions, provided supplies, aided with basic computer skills, received and delivered
mail and messages to adjunct faculty.
Hosted a workshop for basic email and computer usage.
OTHER EMPLOYMENT
Lane Bryant Trumbull, CT 09/2008-09/2010
Sales Associate
Preserved the integrity of the store by ceasing six shoplifters
Maintained position in top 5% in sales for 18 months.
JCPenney Trumbull, CT 11/2007-
01/2008
Sales Associate
Burger King Bridgeport, CT 02/2007-
11/2007
Cashier/Food Server
VOLUNTEER EXPERIENCE
Volunteer Tax Preparation Program (VITA) Bridgeport, CT 01/2013-04/2013
Greeter
Governed telephone system to schedule and confirm appointments, receive and deliver messages.
Copied and filed customers’ confidential and public information according to tax standards.
EDUCATION
University of Bridgeport Bridgeport, CT Anticipated Graduation: 2017
Major: Professional Studies: Organizational Leadership & Change G.P.A: 4.0
Housatonic Community College Bridgeport, CT 61 Credits
Completed
Major: Business Administration: Customer Service/Marketing
Department of Children and Families (DCF) Bridgeport, CT
03/2013
Mandated Reporter Training
RYASAP/Dispute Settlement Center Bridgeport, CT
10/2012
Conflict Resolution Training