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Office Administrator

Location:
Bridgeport, CT
Posted:
March 13, 2015

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Resume:

MELISSA A. JOSEPH

*** **** ****** **********, ** 06608 203-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

More than 9 years’ experience in Customer Service.

Over 6 years’ experience in office administration with advanced knowledge of most office

equipment and computer operating systems including: Microsoft Word, Excel, Power Point,

Publisher, and Outlook.

Excellent collaborative abilities when planning events, as well as, creating, developing and

implementing new programs.

Develop database systems to match assigned projects.

RELEVANT PROFESSIONAL EXPERIENCE

Career Resources, Inc. Bridgeport, CT 07/2014 –

Present

S.T.R.I.V.E. for the Future

Youth Job/Career Readiness Training Program- Program Assistant

Work closely with the Program Coordinator& Case Manager to see that benchmarks are met

Serve as a trainer, educator, and motivator for youth participants and manage groups

of youth and young adults, small or large, and see that tasks are being completed.

Assist in planning, implementing, and evaluating the program.

Prepare educational and promotional materials and reports using appropriate

technology.

Assist with program management functions including developing and

maintaining the program’s database and coordinating program communications.

Build, strengthen and sustain trust-based relationships with parents,

caretakers and programmatic partners.

Attend any necessary training sessions and ongoing youth program meetings

as needed

Prepares curriculum and program materials and assists with developing a list

of supplies and equipment.

Assist youth in the creation of résumés and completing job applications.

AmeriCorps-Public Allies Bridgeport, CT 09/2013 –

6/2014

Career Resources, Inc.

Workforce Development - Volunteer Coordinator

Developer and coordinator of pilot volunteer/intern program and manual; manage applicant

résumés, interviews and evaluations.

Design and deliver orientation to new recruits; informing them of changes in policies, procedures

and job duties as necessary.

Dialogue with supervisors and managers of each department in order to create volunteer/intern

job descriptions and to explain what is expected of volunteers/interns.

Responsible for creating a new data base for tracking progress of volunteers/interns and for

adding new opportunities as they arise.

Oversee 2 assistants along with volunteers/interns.

AmeriCorps-Public Allies Bridgeport, CT 09/2012-

06/2013

Regional Youth Adult Social Action Partnership (RYASAP)

Central High School – Achievement Coordinator

Contributed to the development and implementation of a Peer Tutoring pilot program funded by

the Bridgeport Board of Education currently consisting of 19 tutors, and 40 students actively

participating.

Created a formal intake and database system; collected data for the submission of weekly and

monthly reports.

Planned projects and events for the span of 10 months; acting advocate and liaison to students.

Social Awareness for Empowerment (S.A.F.E)

Peer Tutoring/Mentoring

Exploration scavenger hunts

Pot luck – movie nights

Goal Boards – Résumé/SAT/Employment and College Applications

Career counseling and goal setting to foster academic success

Collaborated in the planning of a community resource fair including health and education vendors

where 400 people attended.

Housatonic Community College Bridgeport, CT 07/2009-01/2012

Evening Division – Work Study

Processed time cards for over 300 adjunct professors to ensure required hours were being met.

Organized, proofread and copied contracts in preparation of quarterly mass mailing of contracts

to adjunct professors.

Answered questions, provided supplies, aided with basic computer skills, received and delivered

mail and messages to adjunct faculty.

Hosted a workshop for basic email and computer usage.

OTHER EMPLOYMENT

Lane Bryant Trumbull, CT 09/2008-09/2010

Sales Associate

Preserved the integrity of the store by ceasing six shoplifters

Maintained position in top 5% in sales for 18 months.

JCPenney Trumbull, CT 11/2007-

01/2008

Sales Associate

Burger King Bridgeport, CT 02/2007-

11/2007

Cashier/Food Server

VOLUNTEER EXPERIENCE

Volunteer Tax Preparation Program (VITA) Bridgeport, CT 01/2013-04/2013

Greeter

Governed telephone system to schedule and confirm appointments, receive and deliver messages.

Copied and filed customers’ confidential and public information according to tax standards.

EDUCATION

University of Bridgeport Bridgeport, CT Anticipated Graduation: 2017

Major: Professional Studies: Organizational Leadership & Change G.P.A: 4.0

Housatonic Community College Bridgeport, CT 61 Credits

Completed

Major: Business Administration: Customer Service/Marketing

Department of Children and Families (DCF) Bridgeport, CT

03/2013

Mandated Reporter Training

RYASAP/Dispute Settlement Center Bridgeport, CT

10/2012

Conflict Resolution Training



Contact this candidate