Customer Service Administrative Assistant
Resume:
Ursula C. Porter
Detroit, MI *****
***********@*****.***
OBJECTIVE
To obtain a position as an Administrative Assistant that will allow me to utilize my Professional skills in
communication, organization, leadership and being a team player.
EMPLOYMENT HISTORY
ECU Staffing Multi-Services, INC.
10/2014 – 01/2015 Beverage & Dining Services Part –Time
• Re-filled mini Bars in each hotel room
• Maintained & cleaned Stock room
• Collected Dining trays from hotel rooms
Minacs/On-Star, Warren, Mi.
02/28/2011 – 11/30/2013 Technician and Customer Relations Specialist
• Greeted and Assisted subscribers with turn-by-turn directions
• Assisted with the down load of hands-free calling minutes
• Adjusted new and existing customer accounts
• Record accurate billing information for credit card purchases
• Set up GM vehicles with vehicle diagnostics and dealer maintenance
• Handled technical issues while providing education of the Onstar product to each Onstar
customer.
Ross-Hill Academy, Detroit, MI
09/1998 - 09/2009 Office Manager
• Answered incoming calls for office staff
• Educational and billing purposes
• Greeted and assisted visitors
• Was in charge of handling all general administrative duties including filling, faxing, copying,
mailing, and typing newsletters
• Documented and handled cash and check receipts for office staff, management, and parents
Maintained ledger book and computer records of bank deposits
• Monitored staff attendance and recorded payroll
• Orchestrated staff in house trainings
• Updated student enrollment files
LeRoy's Shoe Shop, Detroit, MI
09/1994 - 06/1996 Assistant Store Manager
• Supervised, Managed and trained new employees
• Handled all cash transactions,
• Communicated and corresponded professionally with customers and other employees
• Shined and repaired shoes & boots
• Maintained daily maintenance of the building
EDUCATION/CERTIFICATES AND LICENSES
ITT Technical Institute, Southfield, MI
Wayne County Community College
Crockett Technical High School-diploma
Certified Medical Assistant, ITT Technical, MI
SKILLS AND ABILITIES
Microsoft Office, Internet, and various search engines
To whom it may concern:
This letter is to express my interests in employment with your company. I know that I will be an
asset to your company based on my skills and experience. I am confident and determined to
work to my fullest potential at all times. I have attached my resume for your review. I would like
to thank you in advance for your time and consideration. I look forward to speaking with
someone from your company soon! I can be reached by phone
313-***-**** or email-uporter2008gmail.com
Sincerely,
Ursula Porter
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