Sales Customer

CHARLES MCKENNA

***** *. **** ****** #***, Scottsdale, AZ 85254

Ph: 602-***-****

**********@*****.***

Professional Summary

Skills

Active Listening

Speaking

Customer and Personal Service

Critical Thinking

Monitoring

Social Perceptiveness

Coordination

Complex Problem Solving

Active Learning

Judgment and Decision Making

Negotiation

Time Management

Computers and Electronics

Persuasion

Writing

Sales and Marketing

Systems Analysis

Instructing

Experience

Shipper/Receiver Feb 1999-Jan 2015

RIGHT HONDA - Scottsdale, AZ

Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.

Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.

Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.

Negotiate and arrange transport of goods with shipping or freight companies.

Advise clients on transportation and payment methods.

Track delivery progress of shipments.

Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.

Install straps, braces, and padding to loads to prevent shifting or damage during shipment.

Assemble containers and crates used to transport items such as machines or vehicles.

Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.

Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.

Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.

Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.

Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.

Maintain a supply of packing materials.

Order Picker/ Warehouse and Loading dock Jan 1998-Feb 1999

WESTSIDE FOOD BANK - Surprise, AZ

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Manage the movement of goods into and out of production facilities.

Assistant Used Car Manager Aug 1996-Jan 1998

SCOTTSDALE HONDA - Scottsdale, AZ

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

Sales Lot Attendant Jan 1994-Aug 1996

SCOTT TOYOTA - Scottsdale, AZ

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Oversee activities directly related to making products or providing services.

Education

GED : Basic/Drafting/Studio Art Jun 1994

Coronado High School - Scottsdale, AZ

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