Customer Service Manager
Resume:
Brynn Vrabel
**** ***** ***, *******, ** *****
P: 234-***-**** E: *****.******@*****.***
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
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MS Office Tools Training & Development Resources & Project Planning
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Scheduling Customer Service On-Boarding
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Talent Development & HR Systems: iCIMS, Form Fox,
• Organizational Development
Retention OrangeTree, Cabinet, & UltiPro
• • •
Talent Acquisition P & L Reports Team Building
EDUCATION
Masters of Arts in Organizational Management May 2014
Ashford University
Bachelor of Arts in Organizational Management November 2012
Ashford University
Associates of Arts, Psychology October 2010
University of Phoenix
EXPERIENCE
Hollywood Gaming at Mahoning Valley Race Course June 2014 December 2014
Youngstown, OH
HR Clerk
Completed the mass On boarding of over 400 pre hires for the Grand Opening of the Racino
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Employment verification with I9 tracker
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Prepared Cabinet with employment documentation to be virtually signed
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Conducted casting calls/group interviews consisting of over 25 applicants and had one on one interviews
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Filtered through applications with previous qualifications for Racing due to the Ohio Racing Commission guidelines
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Updated tracking system in Excel and emailed the corresponding leaders on status of pre hires
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Maintained filing system to keep track of Grand Opening and other on boarding/new hire celebration documents
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Customer serviced applicants with troubleshooting the website for technical issues with their applications
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Maintained Form Fox with drug testing and emailing applicants form to take drug test
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Communicated with OrangeTree on background searches of prescreening applicants
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Prepared hires W4 Form, Reciprocity Form and Direct Deposit Form for Payroll
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Loan Max December 2013 June 2014
Niles, OH
Customer Service Representative
Perform data entry into the appropriate database
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Maintain filing system of invoices from vendors and documentation of title loans
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Perform collection calls while maintaining appropriate conversation to adhere to the loan service
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Assemble new file folders and communicate on a daily basis excellent customer service
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Ace Cash Express October 2010 August 2012
Youngstown, OH
Store Manager
Explained company personnel policies, benefits, and procedures to job applicants
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Processed, verified, and maintained documentation relating to personnel training and mentoring
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Directed daily operations for a money lending facility, including sales, customer service, and business development
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Analyzed financial statements pertinent information to process creditworthiness of prospective customers
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Managed a staff of 3 personnel consisting of CSR and tellers
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Prepared corporate P&L reports, inventoried, audited, and scheduled
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Cashland September 2009 August 2010
Salem, OH
Assistant Manager
Processed and reviewed employment applications in order to evaluate qualifications or eligibility of applicants
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Recorded data for each employee for amount of sales or production and supervisory reports on performance
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Designed and implemented innovative marketing principles and promotional sales offers for business clientele
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Cross selling serviced, jewelry analyst, troubleshooting, and customer serviced
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Managed a staff of 4 personnel consisting of CSA and tellers
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Prepared corporate P&L reports, inventoried, corporate audited, scheduled, mentored, and trained
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United States Army June 2006 July 2007
South Korea; Ft Polk, LA
Food Service Specialist/Office Assistant
Handled serving lines, applied food protection and sanitation measures in the field and garrison environments
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Maintained Soldier and Officer confidential information files and supporting documentation
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Adhered to loyalty and ethical values while also upheld to the chain of command
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Georgio’s Oven Fresh Pizza March 2003 May 2006
East Liverpool, OH
Assistant Manager
Examined applicants by interviewing and evaluating qualifications
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Recorded data for each new hire such as addresses, weekly earnings, and dates with reasoning for termination
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Reviewed daily inventory, prepared stock and bank deposits
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Managed a staff of 10 personnel consisting of delivery drivers and team members
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REFERENCES AVAILABLE UPON REQUEST
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