Customer Service Assistant

Vint Ray Varner

** ***** ****, ***** ** *****

Phone: 717-***-**** (home)

Cell phone: 717-***-****

Email: ************@***.***

Employment History:

Claims Examiner 4/7/97 to 11/13/14

United Concordia Companies, Harrisburg, PA 17110 phone# 260-6800

• TDP customer service from 4/7/97 to 10/31/97. Duties included answering

military subscribers and dependents questions in regards to their dental

coverage.

• Operations Support Services (mailroom) from 11/3/97 to 9/4/2000. Duties

included opening and sorting mail according to region and states. Promoted

to low speed and high speed scanning machines which included scanning in

dental claims so they could be keyed by other areas.

• Commercial Claims from 9/4/00 to 2/2/04. Duties included keying dental claims

that came from dentists offices. Also was x-ray trained to read and certify if

correct xrays were submitted. Trained on other regions claims and how to

key and certify them.

• Technical Assistant in Operations Support Services (mailroom) from 2/2/04 to

3/1/05. My duties were to oversee a small staff of around 25 to answer any

questions or issues they may have with their job duties. Was also responsible

for doing weekly and monthly production stats for the employees under my

care.

• Enrollment Support Examiner and QC 3/1/05 to 6/23/08. My duties were to

key incoming enrollments from people who wish to have our insurance, after

about a year I got promoted to Senior Support and did qc work on the

department.

• Technical Assistant for ESS. 6/23/08 to 10/1/12 This is the same section as

before but I got promoted to technical assistant. My duties were overseeing a

staff of 18 and to help or assist with any questions they may have. I also did

time and attendence in the mornings. Was responsible for doing monthly

schedules for the employees. Was responsible for weekly and monthly

productions stats. I also helped to write and implement new guidelines for

the area.

• Claims Examiner for Commercial Claims 10/1/12 to 11/13/14. My job duties

for this area including keying claims for the states of Hawaii, Arkansas and

Florida.

• Due to corporate restructure my job was eliminated and my last day was

11/13/14.

Merchandise Helper 4/5/11 to present

Harrisburg Senators, Harrisburg, PA phone# 231-4444

• My duties included working either in the store to assist customers with their

purchases or questions, or I work outside in one of the kiosks selling

merchandise to customers

Educational Background:

• Attended Big Spring High School in Newville, PA from 1989 to 1992

• Graduated with honors in June of 1992

• Graduated with a GPA of 98.85

• Had a scholorship to attend Brigham Young University after graduation but

due to personal family issues had to turn down.

Proficiencies/Skills

• Can type 50-60 words per minute

• Experience using Outlook, Microsoft, Word and Excel computer functions

• Have very neat handwriting

Accomplishments

• Was named United Concordia Companies Employee of The Month in October

2011

• Have been recognized by my supervisors numerous times

• Being promoted several times during my tenure at United Concordia

• Softball Coach of the 2012 Championship team from United Concordia

References

Angela Ulsh Analyst with United Concordia 717-***-****

Matt Coder Analyst with United Concordia 717-***-****

Ann Marie Naumes Director of Merchandise/Senators 717-***-**** or 216-

513-6337

Karen Parinisi Director of Project Management 717-***-****

Contact this candidate