Customer Service Manager

David Arenas

**** **** ***** **. ******@*******.***

Rogers, AR 72756 479-***-**** Cell

OBJECTIVE:

Seeking a leadership role in a high quality manufacturing/production environment where my diverse business, technical,

customer service, sales, and bi-lingual language skills will contribute to the overall growth & benefit of the organization.

PROFESSIONAL WORK HISTORY

Serco Rogers, AR

Quality Assurance, Data Entry and Exemptions Verifications Task Supervisor 10/2013 to present

• Quality Assurance supervisor to 25 ESWs on night shift. Responsible for the coordination and administration of

CMS task on a government contract by insuring quality and productivity standards are maintained while meeting

client schedules.

Pactiv Corporation Covington, GA

Thermoforming Team Leader 8/2011 to 8/2013

• Lead 56 member team with focus on safety, quality, production operations, continuous improvement, and team

effectiveness in the use of lean practices.

Resource Employment Solutions (World's largest Thermo Forming Plant) Covington, GA

Onsite Manager @ Pactiv 9/2008 to 8/2011

• Managed 200+ employees on global level to include 4 Team Leaders, 1 Recruiter, and 1 Roll Hanger Trainer

• Maintained Pactiv Temporary workforce standards with focus on Safety, Staffing, Production, and SOPs.

• Hired as Team Lead to oversee group of 55+ temporary associates to ensure safety, quality & productivity goals

were achieved

Terry Cullen Chevrolet Jonesboro, GA

Nationally Certified Bilingual Salesperson 2007 to 2008

• Head of sales, marketing and customer relations serving local Hispanic community

D.E. Enterprises Dadeville, AL

Site Manager & Company Translator 9/2005 to 7/2007

• Lead crew of 15-20 associates in restoration of commercial real estate following disasters

• Translator for Hispanic associates

• Interacted with architects, insurance adjusters, and other contractors on job site needs

• Responsible for procurement and staying within detailed budget on job sites

• Coordinated logistics of incoming building materials from locations throughout US Southeast region

• Coordinate payroll processing

Verastar Winder, GA

Dispatcher / Accountant Assistant 2004 to 2005

• Lead organization & inventory management of salvaged vehicles

• Processed Accounts Payables

• Liaison with Central and South American buyers on salvage parts and vehicles

• Translate company website to the Hispanic community

EDUCATION

Bachelor of Arts in Business Entrepreneurship

Reinhardt College - 2004

LANUGAGE SKILLS

Bi-Lingual English and Spanish

TECHNICAL KNOWLEDGE

Proficient in use of MS Word, Excel, PowerPoint, Delteck & Outlook

SAP

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Lotus Notes

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