Design Customer
Resume:
Punit
Dutt
Mathur
Assistant
Manager
-
Interaction
Design,
MakeMyTrip.com
**********@*****.***
+91-
Education
Bachelor
of
Design
(B.Des.)
(May
2010)
Indian
Institute
of
Technology
Guwahati,
CPI:
8.2
Experience
MakeMyTrip.com
(September
2012
-
Present)
Role:
Assistant
Manager
–
Interaction
Design
Joined
the
E-
commerce
giant
in
India
offering
online
&
offline
travel
services
for
domestic
&
international
travelers.
Worked
with
the
product
development
team
focusing
on
conceptualization
and
designing
of
new
products
for
different
line
of
businesses
on
desktop
&
mobile
platform.
Applied
strategic
thinking
to
design
and
deliver
innovative
end-
to-
end
user
experiences
that
optimize
among
user
needs,
business
goals,
and
technological
realities
across
different
platforms
Cognizant
Technology
Solutions
(March
2011
–
September
2012)
Role:
Interaction
Designer
At
Cognizant
I
came
across
varieties
of
projects
in
a
short
period
of
time.
These
have
ranged
from
insurance
to
e-
commerce
and
enterprise
application
to
consulting
to
social
networking
ones.
Worked
closely
with
the
project
management
to
detail
out
UI
specs
and
translating
them
into
workflow
followed
by
web
interfaces.
LSTech
Ventures
Pvt.
Ltd.
(June
2010
–
March
2011)
Role:
Design
Engineer
Worked
as
a
Design
Engineer
at
LSTech
Ventures
Pvt.
Ltd.,
a
fully
owned
subsidiary
of
Libsys
Ltd.
Libsys
is
the
most
trusted
brand
for
libraries
in
India
providing
solutions
in
Library
Management,
RFID,
Digital
Resources
Management
System.
Worked
on
a
web
portal
for
individual
subscribers
giving
them
a
common
platform
for
sharing
their
personal
collection
among
themselves
in
a
seamless
manner.
Creating
interactive
interfaces
for
the
portal
as
well
Heinz
Nixdorf
Institute,
Paderborn,
Germany
(May
-
July
2009)
Role:
UX
Researcher
Creation
of
a
software
agent,
which
bases
on
the
agent
platform
JADE
(Java
Agent
Development
Framework).
Analyzing
different
behavior
and
communication
templates,
in
order
to
create
an
agent-
based
augmented
reality
application.
Programming
a
keyword-
matching
algorithm
as
knowledge
base
for
the
software
agent.
Performing
an
experimental
evaluation
of
the
keyword-
matching
algorithm.
Impelsys
Pvt
Ltd.,
Bangalore
(May
–
June2008)
Role:
UX
Researcher
Creating
an
online
Interactive
eBook
Reading
Portal
Designed
Online
interactive
applications
and
websites
focusing
on
e-
publishing
and
building
online
interactive
website.
The
focus
user
group
was
student
of
each
age
group
The
Project
was
based
on
User
studies,
HCI
design
methodologies,
User
interviews
and
Usability
testing.
Key
Projects
at
RAW
(Responsive
Adaptive
Web)
MakeMyTrip
Role:
UX
Designer
The
focus
of
this
project
was
to
create
seamless
experience
across
devices
for
the
user
through
Responsive
Design
approach.
Worked
on
the
content
optimization,
feature
selection
for
device
type
(desktop,
tablet
&
mobile)
and
designed
interface
for
desktop,
tablet
&
mobile.
Key
focus
areas
were
handling
multi
device
shopping,
consistent
experience
and
customer
engagement
Defined
the
common
approach
for
going
responsive
on
all
form
factor
(Desktop,
Tablets
&
mobile)
Majorly
worked
on
the
following
line
of
business:
Hotels
Funnel,
Payments,
My
Account
Section
of
MakeMyTrip.
Tools:
Axure,
Paper
prototype,
Bootstrap
Grid
Structure
My
Wallet
Role:
UX
Designer
Wallet
is
a
quick
and
handy
way
to
manage
booking
refunds
with
Makemytrip.
The
product
build
to
handle
all
the
unsuccessful
transaction
occurs
on
MakeMyTrip
site.
The
money
is
readily
available
to
the
user
to
make
new
purchase.
Worked
closely
with
the
business
team
to
find
out
all
the
possible
use
for
wallet
and
created
user
scenario
for
it.
Defined
task
flow
and
came
up
with
the
user
interface
for
the
same.
Tools:
Axure,
Paper
prototype
My
Trip
Rewards
–
The
Loyalty
Program
Role:
UX
Designer
Loyalty
program
for
MakeMyTrip
customers,
aimed
at
offering
exclusive
privileges
to
customers
who
make
frequent
bookings
with
MakeMyTrip.
The
main
focus
was
to
implant
the
program
feature
in
the
DNA
of
MakeMyTrip
by
exploring
the
possibilities
with
stakeholders
how
to
make
user
aware
about
the
benefits
of
this
program
during
the
booking
flow.
In
addition
to
that
worked
on
rich
profile
section
with
loyalty
benefits
for
the
user’s.
Tools:
Axure,
Paper
prototype,
PowerPoint.
Mid
Office
Redesign
–
The
backbone
of
MakeMyTrip
Role:
User
Researcher,
Usability
Analyst,
Interaction
Design
Redesigned
the
backend
software
Mid
Office
(backbone
of
MakeMyTrip)
where
all
types
of
bookings
are
handled.
Interviewed
and
observed
stakeholders
and
users
to
understand
their
behavior
and
expectations.
Worked
on
Information
Architecture,
Task
flow
and
Usability
Analysis
of
the
existing
product.
Responsible
for
user
research,
IA,
interpreting
business
and
technical
requirements,
use
cases,
and
wireframes.
Tools:
Axure,
Paper
prototype,
Team
viewer
Online
date
change
for
Flights
Role:
UX
Designer
This
project
aims
to
provide
users
an
option
to
modify
their
bookings
for
Domestic
Flights
The
scope
of
responsibilities
included
-
framing
requirements
with
product
managers,
conceptualization,
detail
interaction
design,
coordinate
visuals
design
and
communicate
design
specifications
to
the
development
team.
Tools:
Axure,
Paper
prototype,
Powerpoint.
Designed:
Desktop,
Web.
Other
Projects
like:
New
Hotel
listing,
Online
Bookings
Cancellations,
Customer
Refund
Tracker,
Customer
Complaints
System,
E-
Ticket
Redesign,
Easy
Pay
system
for
customers,
Customer
Communication
and
many
more
small
projects.
Past
Industry
Cognizant
Client:
Finance
Domain
Projects
Role:
UX
Designer
Evaluated
key
areas
of
innovation
on
a
web
tool
by
performing
heuristic
review.
Documented
customer
journey
maps
and
user
scenario.
Used
research
data
to
inform
design
decisions
and
brainstorm
new
systemic
concepts
giving
the
tool
a
competitive
edge.
Showcased
value
of
sketches
by
doing
initial
iterations
of
conceptual
system
design
on
sketches.
Collaborated
with
visual
designer,
UI
developer
and
UX
director.
SMMP
–
Smart
Energy
Management
Role:
UX
Designer
SMMP
is
all
about
managing
energy
system.
Understanding
the
need
of
utility
for
a
management
system
to
closely
monitor
and
manage
the
energy
usage
and
generation.
SMMP
web
portal
have
two
major
parts:
1.
Utility
Portal
–
Deals
with
managing
“Smart
Meters”
and
attached
devices
with
them.
2.
Consumer
Portal
–
Made
for
customers
to
maintain
their
consumption
and
bills/payment
related
info.
In
addition
to
web
portal,
SMMP
have
two
mobile
applications:
1.
FaultScout
–
An
Android
based
application
for
technicians
to
resolve
faults
in
the
energy
system.
2.
EnergyScout
–
A
mobile
web
application
for
Customer
Portal.
Roles
and
responsibilities
includes
requirement
gathering
from
the
client
by
discussing
and
knowledge
sharing.
The
main
task
involves
understanding
the
domain,
“Smart
Meter”
functions
and
produce
web
and
mobile
based
solution
for
different
modules
of
SMMP.
The
deliverables
of
this
project
include
wireframes,
visual
design
mockups
and
development
support.
Meetgoplay
-
Social
Network
Website
Role:
Interaction
Designer
Project
was
to
create
social
network
website
for
working
professional
who
want
to
enjoy
life,
meet
new
people
in
their
free
time.
Created
user
personas
and
scenarios
for
better
understanding
of
client
requirements.
Role
was
to
create
end
to
end
flow
for
website
incorporating
all
the
features
as
per
the
client
requirement.
EON
-
Social
Media
application
for
iPad
Role:
Interaction
Designer
Worked
on
a
social
media
iPad
application
called
“EON”.
The
aim
is
to
create
an
application
that
will
be
the
central
point
for
social
interaction
and
exchange
of
experiences
between
consumers.
This
will
provide
them
a
one
stop
media
outlet:
EON
provides
access
to
Music,
Videos,
Books,
Movies,
News
and
Pictures
through
a
single
window.
LSNet
-
An
online
Platform
for
your
collection
Role:
User
Interface
Designer
This
project
was
aimed
at
developing
an
online
Library
Management
System,
designing
the
work
flow
for
the
portal,
UI
design
and
development.
Listing
down
all
possible
scenarios
and
then
coming
up
with
the
work
flows
to
handle
them
followed
by
web
interfaces
for
the
portal.
LSmart
PDA
Application
Role:
Usability
testing
and
redesigning
the
existing
interface
of
the
PDA
LIBSYS
offers
LSmart
solutions
based
on
RFID
and
EM
technologies,
taking
automation
and
security
in
libraries
to
a
new
level.
The
project
included
testing
task-
based
user
performance
and
evaluating
the
subjective
satisfaction
of
the
users
with
the
PDA.
Online
Library
Management
for
BCL
(British
Council
Library)
Role:
User
Interface
Designer
This
is
a
consulting
project
for
BCL.
The
project
is
to
provide
an
online
platform
to
the
client
(BCL)
which
can
be
used
to
maintain
their
user
reading
history,
updating
them
with
new
items
and
an
option
to
buy
and
deliver
it
to
their
home.
Skill
Set
User
Experience
Task
analysis,
Contextual
Inquiry,
Think
aloud
protocol,
Persona,
Scenario
development,
Cognitive
walkthrough,
Card
sorting,
Flow
charts,
Low
and
high
fidelity
prototypes,
UML,
Heuristic
evaluation,
DFD,
IA,
Participatory
design
techniques,
storyboarding
Software
Skill
Axure,
Microsoft
Visio,
Adobe
Photoshop,
Adobe
Dreamweaver,
Adobe
Captivate,
Adobe
Illustrator,
3d
Studio
max,
Auto-
CAD,
Solid
Edge
Microsoft
Office
Languages
worked
in
C,
C++,
Java,
JavaScript,
HTML,
CSS,
XML
Publication
Redesign
of
a
Music-
sharing
Website
Interface
for
Cross-
cultural
Users
Lambert
Academic
PublishingSeptember
13,
2011(https://www.lap-
publishing.com/catalog/details/store/ru/book/978-
3-
8454-
3781-
1/redesign-
of-
a-
music-
sharing-
website-
interface-
for-
cross-
cultural-
users)
Authors:
Ganesh
Viswanathan,
Punit
Dutt
Mathur,
Pradeep
Yammiyavar
From
Web
1.0
to
Web
2.0
and
beyond:
Reviewing
usability
heuristic
criteria
taking
music
sites
as
case
studies
Author:
Ganesh
Viswanathan,
Punit
Dutt
Mathur,
Pradeep
Yammiyavar
Published
in
India
HCI
2010/
IDID
2010
conference
proceedings
held
at
IIT
Bombay,
India.
Reference
Available
on
Request
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