Angel Steenhard

*** ******* ******, *******, ** *6082

860-***-****

acopcy@r.postjobfree.com

MOTIVATED TEAM PLAYER WITH EXCELLENT CUSTOMER SERIVCE SKILLS

Profile More than 10 years successful experience in customer service and support

with recognized strengths in account maintenance, problem solving and

trouble shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

Excellent working knowledge using Microsoft Excel,, Microsoft Word,

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PowerPoint

Ability to train, motivate, and supervise customer service employees.

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Create and maintain a diverse, high performing store team through consistent

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selection, development and motivation.

Employment Liberty Tax Service(seasonal employment)

Training: August 2013 January 2014

Paid employment January April

Jan 2010

Children’s Place, Enfield Ct

April 2013

Store Sales Manager

Recruit, hire, and coach a sales team through follow up and

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leading by example

Directs the planning and execution of business operations by

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following company guidelines and maintaining excellent

customer service.

Partner with Loss Prevention to ensure proper procedures and

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policies are adhered to.

Manage scheduling that maximizes staffing to meet the needs

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of the business and drive store profitability while leveraging

payroll.

Comcast Cable, Enfield, Ct Aug 2010

Nov 2011

Customer Care Support

Provide superior customer service with all customer

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interactions

Meet or exceed sales quotas in accountability based culture

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Process payments and equipment transactions in order to

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maximize the customer experience.

Maintain high energy and detailed sales product knowledge

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including competitive information.

2009

The Hartford Insurance Group, Farmington, Ct

2008 2009

Customer Service Rep.

Clarion Inn and Suites, East Windsor, CT

2001 2005

Front Desk Clerk/night audit

U.S. Navy

University of Phoenix, Online 2009

Education

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