Customer Service Manager
Resume:
FAIZA KHURSHEED
Contact No: 281-***-****
Email: *************@*******.***
2
Personal Profile
A conscientious and motivated person with a keen interest in administration,
counseling and consultancy. Looking to gain an opportunity to work in a
competitive environment which will enable me to effectively utilize my
analytical, administrative, interpersonal, leadership and organizational skills
to conceive and achieve solutions and targets on their time.
Functional areas & Expertise
Administration
Teaching
General Management
Customer Service
Counselling
Staff Recruitment/Training
Leadership qualities
Friendly and outgoing
Be attentive and know the ways
to cope with daily issues timely
Academic Qualification
University of Punjab, Lahore, Pakistan 2006
Masters in science (Psychology)
2
University of Punjab, Lahore, Pakistan 2002
Bachelor of Arts
Government College of Women, Lahore, Pakistan 2000
Intermediate
MC Girls High School, Lahore, Pakistan 1998
Matriculation
Organisational Experience
2009 2014
Enpower Engineering & Services
Manager Admin/HR
Working as Manager Admin/HR, I held a position of seniority which
meant I was responsible for issues such as:
Formulation, Development and Implementation of Strategies for
•
improvement of the team.
Manage all official issues and adminis
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trative issues of organization.
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Looking after all operations of the organization.
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Handled all official correspondence and try to sort out all the issues.
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Upgraded office filing system. (I.e. Electronic card system and manually).
•
2007 2009
Qurtuba Study Guidance
Educational Consultant & Processing officer
Organized and monitor all the cases and manage all the processing from its start to end.
Generate the customer’s interest in abroad studies.
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Make the new clients and create confidence with clients to develop satisfied
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services
Make all files and did process from start to end step by step confidently
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4
After case completion all the requirements fulfilled successfully.
•
2006 2007
FUTURE MULTIMEDIA
COMPUTER OPERATOR
Organized and monitor all the computer based work and make advertisements too
Generate the customer’s interest in cable advertising.
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All data base work, ad making and booking of ads handling accurately.
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Make all the computer based and manual data in an organized form for further
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reference.
To coordinate all the staff for making new strategies for enhancing our business.
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Language Skills:
Language Speaking Reading Writing Listening
English Good Good Good Good
Urdu Good Good Good Good
Punjabi Good Good Good Good
Computer skills
Diploma of computer as Microsoft office, Inpage, Coral Draw, Photoshop, HTML
Flash.
Complete knowledge of coral draw and flash basics
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Microsoft office of all new versions
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Sufficient Knowledge of all Microsoft based Operating Systems.
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Can fix minor errors whilist computer is defected.
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Extra Curricular Activities
4
Certificate of merit as first in model competition from Fatima Jinnah
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college chuna mandi college Lahore, Pakistan.
Certificate of merit as third position in poster competition from Fatima
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Jinnah college chuna Mandi college Lahore, Pakistan.
Certificate of merit as President of Fatima Jinnah college chuna mandi
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Lahore, Pakistan.
Certificate of merit of Creating Awareness on Drug Addiction from
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Fatima Jinnah College chuna mandi Lahore, Pakistan.
Certificate of merit from Pakistan Red Crescent Society as first price on
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Blood Donor Day.
Personal Information
Father name: Khursheed Ahmed (Late)
Sex/ Marital Status: Female/Divorced
Nationality: Pakistani
Date of Birth January 24th 1982
References available on request
Contact this candidate