Customer Service/Administrative Assistant

Koman Yapi

**** ********* ******** ** ● Atlanta, GA 30328

404-***-**** ● *********@*****.***

www.linkedin.com/pub/koman yapi/16/b34/a2/

CUSTOMER SERVICE

Energetic, customer-focused and extremely dependable individual with 4 years of diversified

experience with different institutions. Proven ability to adapt to the demands of a diverse and

challenging workload. Possess strong work ethic and a desire to go beyond the expectations of

employer. Operates with a strong sense of urgency and thrives in a fast-paced setting. Fluent in

French.

Core competencies include:

Administrative• Finance • Data Entry • Customer Service • Front Desk

EDUCATION

Georgia State University, J. Mack Robinson College of Business, Atlanta, GA

Bachelor of Business Administration, Finance, spring 2012

TECHNICAL SKILLS

Proficient in: Excel • Power Point • Word • Access • Outlook

VOLUNTEERING WORK

SHRINE OF THE IMMACULATE CONCEPTION • April 2014

Works with Deacon Bill Payne of the Catholic Shrine of the Immaculate Conception through the

outreach ministries of 1242 Morning Sandwiches given to guests during the week.

TAXAMIZE • Atlanta, GA • January 2013 - April 2013

Taxamize provides financial services and tax preparation to both individuals and businesses,

giving the same attention to all clients, no matter how small or large

Tax Preparer

• Computed taxes owed or overpaid, using adding machines or personal computers, and

complete entries on forms, following tax form instructions and tax tables.

• Prepares or assisted in preparing simple to complex tax returns for individuals or small

businesses.

• Used all appropriate adjustments, deductions, and credits to keep clients’ taxes to a

minimum.

• Calculated form preparation fees according to return complexity and processing time

required.

PROFESSIONAL EXPERIENCE

TAX LADY II • Marietta, GA • December 2014 – March 2015

Administrative Assistant

• Primary phone coverage (first to answer all incoming calls)

• Assist Office Manager in developing and instituting methods for quality control

• Sort and distribute incoming mail

• Filing of materials in general files area.

• May be called upon to assist with special projects and assume responsibility for the

development, administration, and promotion of specific projects, as required.

62 SOCKS FOR 10 • Atlanta, GA • January 2014 – December 2014

Customer Service Representative

• Listens and responds to customers’ needs and concerns.

• Provides information about products and services.

• Takes orders, determines charges, and oversees billing or payments.

• Researches answers or solutions as needed.

• Refers customers to supervisors, managers, or others who can help.

SUNTRUST BANK • Alpharetta, GA • December 2012- October 2013

SunTrust Banks, Inc. with total assets of $171.8 billion on September 30, 2013, is one of the

nation's leading financial services holding companies.

Teller

• Received checks, cash, bankcards or other negotiable instruments in payment of fees or

charges; verified amounts and endorsements; issued receipts.

• Accepted checks for cashing; verified endorsements and acceptability; made change.

• Counted cash drawer upon opening to verify amount; ensured enough cash is kept in

drawer for daily needs by ordering from vault.

• Assisted with related activities such as night deposits, check disbursements, collections or

similar duties.

GSU Housing • Atlanta, GA • August 2009 – December 2011

Georgia State University is one of the University System of Georgia's four research universities.

Front Desk Assistant

• Interacted with customers to provide them with information to address inquiries.

• Answered telephone calls and made the appropriate transfers.

• Assists in the ordering, receiving, stocking and distribution of office supplies

• Contributed to team effort by accomplishing related results as needed.

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