Technician Customer

Amos T. Wells

**** ** *** * #**** / Dickinson, TX 77539 / 901-***-****/

*******.*****@***.***

TECHNICIAN

Perform cost-cutting modifications that improve safety and boost machine

productivity. Troubleshoot systems accurately and repair breakdowns quickly

to maintain operating efficiency. Allowing me to help a progressive

organization meet and exceed its growing and constant network challenges.

EXPERIENCE

Comcast Communication, Memphis, TN 9/2006-

Present

Cable Technician Level 3

Performs multi-product installations, reconnections, requested and non-pay

disconnects, and additional outlets for residential and residential-like

products. Troubleshoot the forward and return path in the drop for multiple

services. Manage and enhance Oracle database performance, perform restores,

implement recovery procedures, handle performance tuning and conduct

regular system backups.

Time Warner, Memphis, TN 8/2001-9/2006

Quality Assurance

The Senior Quality Assurance Analyst ensures the quality of digital

websites, applications, and services. Analyze, translate, and prepare a

detailed test plan utilizing knowledge of the complex functional

applications. Lead peer reviews. Revised plans and communicated status to

the project team throughout the testing cycle. Developed functions,

scripts, and reports that were instrumental to the success of high-priority

development projects.

MDU Retention Specialist

Auditing dwelling units checking all nonpaying customers, disconnecting and

making records of customers on a MDU remarketing Audit report, making sales

goals weekly.

Installation Technician

Performed service calls. Reviewed all requested services with the customer

in order to ensure understanding and agreement. Troubleshooted the drop

from the tap to the customer's equipment. Installed/removed converters in

order to provide customers with upgrades/downgrades in service.

Tap Audit Technician

Reviewed customer accounts for determination of disconnection. Created

daily and weekly reports of nonpayment accounts. Achieved daily and weekly

goals on audits per hour.

Duo-Fast Corporation, Cleveland, MS 10/1998-

6/2001

Wire Breakdown Mechanic

Operated forklifts, hoists, and cranes, as well as machinery that reduces

the wire size to specifications for the production of nails and staples.

Welded metal as well.

Bolivar Medical Center 1/1991-7/1998

Shipping & Receiving Clerk

Stocked food service department, with weekly ordered food. Organized

loading and unloading of inventory and receiving from distributors.

Cleveland Auto Electric 5/1986-

12/1990

Starter & Alternator Mechanic

Rebuilded starters and alternators.

EDUCATION & TRAINING

Coahoma Community College, Coahoma, MS 1/1995-5/1995

Certificate of Completion, Emergency Medical Servics (EMS)

License to drive ambulance.

*Education available upon request.

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