good communication good customer service

LANI MERCADO MARTINEZ

*** *** ******* *** ***

PAMPANGA

***************@*****.***.**

OBJECTIVE:

• To succeed in an environment of growth and excellence to meet personal and

organization goals.

• To excel in this field with hard work perseverance and dedication.

ABILITIES

• Productive worker with solid ethic who exerts optimal effort in successfully

completing task.

WORK EXPERIENCE

VILLARICA PAWNSHOP INC.

POSITION: BRANCH MANAGER

(2009-2015)

DUTIES & RESPONSIBILITIES:

• Assist all customers/client concerns such as pawning, redeeming, remittance and

money transfer, foreign exchange and other services.

• Doing all kind of papers works such as monthly inventory, transaction summary.

• Encode daily transactions and appraising gold items.

EDUCATION:

PRIMARY (1999) STO ROSARIO ELEMENTARY SCHOOL

SECONDARY (2003) San Isidro HIGH SCHOOL

COLLEGE (2003-2004) BACHELOR OF SCIENCE IN BSBA

MAJOR IN MARKETING MANAGEMENT

COLLEGE (2004-2008) BACHELORS OF SCIENCE IN NURSING

NAZARENUS COLLEGE FOUNDATION INC.

COMMUNICATION SKILLS:

• TAGALOG

• ENGLISH

• KAPAMPNGAN

COMPUTER LITERACY:

• MICROSOFT WORD

• MICROSOFT EXCEL

• OPEN OFFICE

• INTERNET SURFING

PROFFESSIONAL IDEAS

• WILLING TO UNDERGO TRAINING

• DEDICATED EMPLOYEE

• POSITIVE THINKER TO LOOK FORWARD FOR THE SAKE OF THE

COMPANY

• HARD WORKING PERSON

• COMPUTER LITERATE

• GOOD COMMUNICATION

• FAST LEARNER

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