Customer Service Administrative Assistant

Randylon Torda

Phase * Package * Block ** Lot ** Bagong Silang Caloocan City Philippines

Contact no. 090********

E-mail Oulook: ******@*********.***.**

Email Add: **************@*****.***

Skype: dylan032085

JOB EXPERIENCE

To plan co-ordinate and supervise the report ahead of time as per set KPI providing direction

task given by the company, to develop also our skill in other knowledge and enhance our

training by our department

General Accountability:

Plan manage to meet operational requirements, Direct the daily activity to ensure a safe,

secure, clean and fair work environment for team members Establish, maintain and

promote high standards of customer service. Ensure compliance to Standard Operating

Procedures (SOP's)

Company, Magsaysay Maritime Corporationm, 2008-Present

Compliance Officer

Duties and responsibilities:

To secure monitoring of document of crew such as principal requirement, vess el

requirements, Flag license Requirements and government requirements,

Provide extensive calendar management of the line-up vessel indicated by fleet into

system

Coordinate to fleet all documents we need to check time to time, we are maintaining

the envelope of crew such as lacking document need to comply provided in

documents tracking at (MMIS) to avoid delayed endorsement into the last day

briefing.

Produce all documents endorsed to fleet is 100% complete, base to the KPI standard

given to compliance and to eliminate problem on board inspection,

For travel documents we are secure the passport and SIRB is valid at least 12

months to avoid uncertain inspection to other strictly ports,

Producing a copy of Overseas Employment Contract for POEA submission report

Perform 201 file and send to records after embarkation of the vessel 10 days prior

To secure all documents In MMIS has proper encoded and upload/scanned so the

fleet can view it time to time

Accomplish all inactive documents handling and inventory control after 1 year

endorsed at compliance department.

HIGHLIGHTS OF QUALIFICATION

Responsible, hardworking, flexible and with good attitude towards others.

Good communication skills on both verbal and written English.

Determined to learn new things.

Computer literate (MS Office, Internet, Paint,).

Multi tasked person.

Fast learner.

Proficient in clerical works

Can easily cope in any work environment.

Willing to work outside of the Philippines

EDUCATION AND TRAINING

University of Caloocan City

Bachelor of Science in Office Administration Major in Computer

Customer Service Training

Making difference in a globalize business community as competitive administrative assistant

Achievements

Best Compliance Officer of the Year 2014

CHARACTER REFERENCES

Allan D. Cabantog

License Supervisor

526-8888 Local 9423

Robert D Antonio

Visa supervisor

526-8888 Local 9409

I hereby attest that the above information’s are true and correct to the best of my knowledge.

Randylon Torda

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