Customer Service Manager

Norja Tomlinson

**** ** *** **, *******, FL,***68

Phone: 347-***-****

Email: *******@*******.***

Objective

To go above and beyond to provide amazing customer service to any and

everyone who enters the establishment that I would be honored to work at.

Professional Achievements

Starbucks

. Received a MUG award (a pin starbucks gives partners for each time they

go above and beyond with something at work) for fixing a customer related

problem before it got out of hand.

. Got promoted to a Shift Supervisor within a year of being with the

company.

. Got certified as a barista trainer.

. Scored a 97 and received my manager's food safety certification.

Skills

. Have the ability to learn quickly, and adapt to new environments easily.

. Have the ability to make customers feel at home instantly, regardless of

the establishment I work in.

. Have experience in using the entire Microsoft Suite, and some of the

adobe suite.

. Can do simple programming.

Work History

-Job Title:Barista

Company Name: Starbucks

City: Margate and New York

State: Florida and New York

Dates of Employment: May 30, 2013- Present.

-Job title: Sales Associate

Company Name: PacSun

City: New York

State: New York

Dates of Employment: August, 2013- January, 2014.

Education

-School: St.Hugh's High School

Location: Kingston, Jamaica

Graduation Date: June, 2012

-School: Borough of Manhattan Community College

Location: New York, New York.

Graduation Date: N/A

\References

References are available on request.

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