Customer Service Administrative Assistant
Resume:
Teresa Webb Everett
**************@*****.***
Summary
I am an out going individual seeking employment where I can utilize my skills and abilities. Duties at previous employers include Secretary/Administrative Assistant, Customer Service/Receptionist, Human Resource Specialist/Payroll Associate with knowledge of medical benefits, workman’s compensation, background checks, drug screens and other areas of Human Resources and processing Payroll biweekly for approximately 120 employees. I am an administrator with over 7 years of professional experience. Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, and scheduling appointments. Communication skills demonstrated through verbal and writing abilities, customer service skills, and training new employees. I would be an asset to any company seeking an honest, hard working, and punctual employee.
Work Experience
2010 to 2014: Delaware Transit Corporation/DART Dover, DE
2012-2014: Administrative Assistant: Support person for the Performance Management Team and Corporate Development. Track expiration dates on DOT Physical cards of employees. Enter DOT Physical information into database, send letters and update managers of employees whose DOT cards are about to expire. Track spending of accounts to ensure budget is not exceeded. Collect timesheets from employees and ensure manager and employees’ signatures and give to the payroll department. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Arrange conferences, meetings, and travel reservations for office personnel. Complete forms in accordance with company policies and procedures. Maintain scheduling and event calendars. Make copies of correspondence and other printed material. Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Manage projects, and contribute to committee and teamwork. Order and dispense supplies. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications.
2010-2012: Receptionist: Telephone support service for administrative office. Greet and direct visitors. Sort and distribute incoming mail. Process all ticket sales at office and through the mail. Operate all different types of office equipment including, fax machines, copiers, and postage meters.
2008-2009: ProVantage Corporate Solutions Raleigh, NC
2008-2009: Payroll Associate: Enter expenses from expense reports into Access database. Gather time from timesheets and put into Excel spreadsheet in order to import data into Paychex Payroll System. Verify totals to ensure payroll numbers were accurate. Processed payroll for anywhere from 100 to150 employees.
2008-2009: Human Resource Specialist: Process new hires and terminations, run background checks on new hires, send reps for drug screens and print and file results. Handle all aspects of compensation claims. Oversee medical benefits for employees and communicate with employees and insurance companies about benefits. Reconcile billing statements. Communicate with managers and other employees via email and phone. Enter data, and file. Experience using HR Office program, ADP Expert, and Paychex systems.
2003-2008 Continental Service Solutions Fuquay Varina, NC
2005-2008: Human Resources Specialist: Process new hires and terminations, run background checks on new hires, send reps for drug screens and print and file results. Handle all aspects of worker’s compensation claims. Oversee medical benefits for employees and communicate with employees and insurance companies about benefits. Reconcile billing statements. Communicate with managers and other employees via email and phone. Enter data, and file. Experience using HR Office program, ADP Expert payroll system, and Paychex payroll system.
Continental Service Solutions continued-
2003-2005 Office Manager: Developed, planned, organized, and administered company policies and procedures to ensure administrative and operational objectives were met. Directed, trained and evaluated staff personnel. Established and maintained comprehensive and current record keeping system of activities and operational procedures in business office. Basic knowledge and use of Microsoft Word and Excel programs. Communicated with field employees and managers on a daily basis. Answered telephones, ordered supplies, maintained copiers and fax machines, shipped packages using UPS and Fed Ex, and filed paperwork.
2003 Regional Support Representative: Answered multi-line phone system, communicated with field reps and managers daily. Kept location log of employees, entered data from paperwork faxed in, organized and updated spreadsheets.
1999-2001 Harnett Central High School Angier, NC
Child Nutritionist Assistant: Operated cash register, received payments from customers, and balanced cash register daily. Prepared and served food and cleaned up daily.
1988-1989 BB&T Wilson, NC
Customer Service Representative: Keyed payments on computer, answered phones and ran credit reports.
Education History
1982 Wilson Technical College Wilson, NC Basic Business Courses
1981 Wilson Christian Academy Wilson, NC high school graduate
References available upon request
Contact this candidate