Aspiring Recruiter/Talent Acquisition
Resume:
MICHAEL DUCHENEY
*********@*****.***
*** ********** **., **********, ** 45255
OBJECTIVE
Seeking to apply my technical background and customer relationship expertise in a rewarding
and challenging career as a Recruiter.
CORE COMPETENCIES
• Positive attitude and strong interpersonal skills
• Coordination and collaboration with key internal and external stakeholders of all levels
• Highly adaptable and willing to take on wide-ranging responsibilities in a fast paced
environment
• Proactive and resourceful in expanding skills and knowledge to improve effectiveness
• Solutions-focused strategic and innovative problem solver
• Comfortable analyzing data to identify trends used to make educated decisions and clear
strategic recommendations
• Unwavering dedication to customer satisfaction
• Technology: Microsoft Office and Excel, Prelude, Oracle, ImageNow, Vertex, First Data,
ServiceNow/ITIL
EXPERIENCE
Comdata, Nashville, TN 2014
Technical Services Specialist II
• Created FTP credentials on MOTRS server for client file transfers
• Manually created adhoc reports for customers in BI
• Researched and addressed errors within the reporting software
LKQ, Nashville, TN 2011 - 2014
QA/APP Support Specialist
• Supported corporate office and field locations by researching issues, identifying root
causes, and taking appropriate actions to repair custom built and purchased applications
• Consulted with application vendors, internal developers, and business analysts to quickly
resolve escalated issues
• Identified common issues, developed workaround protocols, and provided Help Desk
with training documents to support users
• Applied patch updates to web and server based applications
Accounts Payable Analyst
• Analyzed daily reconciliation data to proactively identify invoice processing issues,
troubleshoot causes, and route back to AP team for resolution
Michael Ducheney, Page 2
• Appointed AP Administrator for ImageNow software
• Collaborated with IT to maintain AP workflow and user access
• Developed and implemented a report used by AP leadership for tracking team
productivity and accuracy
Telecom Wireless Analyst (LKQ cont.)
• Restored trust in telecom department by building solid working relationships with
corporate and field leadership and vendors
• Proactively identified cost savings opportunities with wireless vendors and presented
solutions to management team
• Provided cellular support for 5000 wireless devices
• Provided detailed reporting per cost centers for wireless spending
Wells Fargo, Nashville, TN 2008 – 2010
Teller
• Enhanced brand loyalty by cultivating strong customer relationships
• Served as a trusted advisor to clients by suggesting suitable product recommendations
and completing transactions with supreme accuracy
• Maintained strict confidentiality at all times as well as protocol and discretion in
addressing suspected fraud situations
• Consistently lead branch in number of products sold
Rivals/Yahoo Inc, Brentwood, TN 2006 - 2008
Member Services Representative/Tier III Customer Service Agent
• Resolved customer account issues remotely while building rapport and providing
exceptional customer service
• Processed customer account cancellation requests and offered incentives for customers to
continue service
• Assisted ECommerce with order fulfillment and preparation
• Communicated with external vendors to ensure timely shipping of products
Profitline, Columbus, OH 2003 - 2006
Senior Customer Care Account Representative
• Managed one of the largest Enterprise accounts consisting of over 10,000 wireless
devices and achieved over 2.5 million dollars in savings to client in their first contract
year by optimizing wireless plans
• Demonstrated initiative in learning and retaining wireless knowledge that resulted in
unofficial appointment of CSR instructor responsible for the initial instruction of not less
than 10 newly hired employees
• Additional accomplishments included self-taught proficiency and troubleshooting
procedures in cutting edge smart wireless and Blackberry devices, creation and
implementation of highly proficient wireless ordering system,
Michael Ducheney, Page 3
EDUCATION
Columbus State Community College, Columbus, OH
Business Management focus, Sept. 2000 - June 2001
Springfield Technical Community College, Springfield, MA
General studies with an emphasis on Business and Psychology, Sept. 1999 - June 2000
Recruiter, recruiting, recruitment, full life cycle, technical, sourcing, HR, talent acquisition
Contact this candidate