NEBRA O. SINGLETON

***A Dr Andrews Way [pic] Indian Head, MD 20640 [pic] 240-***-**** [pic]

OBJECTIVE:

Seasoned quality management professional with proven expertise in quality

management systems with emphasizes in process improvements, performance

metrics, data collection planning, root cause analysis and project

management to drive significant change and improvements. Education: MA

degree in Quality Systems Management. Six Sigma Black belt certification.

Security Clearance: TS/SCI

? AREAS OF EXPERTISE ?

V Lean Six Sigma Training

V Business Process Improvement

V RACI

V Assessments and Evaluation

V Process Mapping

V SIPOC

V Team Development

V Quality / Compliance Standards

V Budget/Financial Management

V Facilitation Skills

V Acquisition Management

V Status Reporting

V Business Process Reengineering

V DMAIC

V Project Management

V Cross functional collaboration

V Process Analysis

V Performance Metrics

PROFESSIONAL PROFILE

. Utilizes 10+ years of extensive leadership experience, as well as,

incorporating continuous process improvement; to deliver exemplary

performance even in the most demanding, controversial and complex

assignments.

. More than 20 years of operational training and training development for

Soldiers; certified Army instructor.

. Seasoned Adjunct Professor; facilitated total quality management,

process improvement, and leadership principles.

. Authored Quality Management Volume (emphasized Lean Six Sigma) to

facilitate a winning proposal submission; assisted in the win of $490M

government contract.

. Led cross functional agency team to engineer husbandry services

procurement process for Army Vessels operating in the CENTCOM AOR;

streamlined payment process and reduced backlogged payments from $200K

to $0.

. Conducted, coordinated and directed comprehensive studies to formulate

alternative recommendations for improvements affecting the quality of

the organization's operations, services and programs.

. Managed $474M in federal government contracts: requirements

development, budget development and planning, execution and obligation

rates, end of FY close outs and modifications. Programmed budget

spending to align with strategic objectives in CENTCOM AOR.

. Developed and implemented budgetary guidance to managed and maintained

$2.1M training budget to ensure proper allocation and timely obligation

of funds; 30% reduction in budgetary shortfall.

. Leveraged Lean Six Sigma Methodology to streamline congressional

response time; reduced response time 45%.

. Directed, conducted and coordinated regulatory, intra facility and

inter organizational quality audits of the institution and sub-

contractors.

. Developed, implemented Command Employment Transition Program; designed

to assist Soldiers to obtain viable employment post deployment.

Facilitated approximately 80% of course content.

. Scheduled and facilitated briefings with high level military officials

to discuss preparation, forecasting, and execution of funds allocated

for training.

CAREER PATH

MANAGEMENT CONSULTANT (LSS BLACK BELT)

06/2013 - 09/2014

TASC, Inc. 4801 Stone croft Blvd Chantilly, VA 20151

* Served as a Small Business Mentor to provide Lean Six Sigma training

(DMAIC methodology), support and business process improvement to

executive team. Coordinated scheduling and implementation of LSS

training, Ensured milestones and timelines are met to support tollgate

reviews.

* Assisted in the presentation of LSS methodology and execution; Monitored

LSS project execution for analysis and reporting; Assisted with data

analysis and documentation of existing business processes and

recommendations for improvement; Assisted with business process modeling,

Lean Six Sigma, enterprise risk assessment management.

* Led integrated process teams (IPTs) and other meetings in support of

business process improvement; provided cross functional communication,

outreach, and organizational improvement support; Led projects and

analysis of the organization's program requirements.

* Provided performance data for making decision on programmatic aspects of

organization operations by accomplishing a wide variety of assignments to

drive effectiveness and efficiency of programs, utilized LSS DMAIC

process improvement methodology; Led Business Transformation/Lean Six

Sigma discussions for gap analysis and Lean Six Sigma projects; Developed

briefings to covering findings.

* Accomplishments:

o Developed and facilitated lean six sigma course content: LSS Overview,

Project Selection, Data Collection Plan, (Intro) DFSS, DMAIC tollgate

process review, change management, enterprise deployment, stakeholder

analysis, communication plan, and voice of the customer. Other tools:

Project Charter, SIPOC, Stake holder Analysis, Project Plan, RACI

Matrix, swim lanes, Pareto Chart, Cause and Effect Diagram, Why-Why

Diagram, Process Analysis, Histogram, and control and monitoring plan.

o Led process improvement project: Reduced cycle time in accounts

payable process: Project Charter, Process Map: (SIPOC); Stake holder

Analysis, Project Plan, RACI Matrix, Toll Gate Review

(Briefings/Report to leadership); Process Map: (swim lanes),

Operational Definitions, Data Collection Plan, Pareto Chart, VOP

matrix, (Internal) VOC, Tollgate Review (Briefing/Report to

leadership); Cause and Effect Diagram, Why-Why Diagram, Process

Analysis Survey Analysis, Histogram, Tollgate Review (Briefing/Report

to Leadership); Recommendations for Improvement Action Plan,

Briefing/Report to Leadership, Implemented re-engineered process,

Developed SOP Developed/facilitated training, Briefing/Report to

Leadership. Results: 40% reduction in accounts payable cycle time.

o Assessed senior level candidates in which increased personnel fill

rate by 45%; resulted in approximately +$7M dollar increase in

revenue.

o Awarded performance bonus.

MANAGEMENT CONSULTANT (LSS BLACK BELT)

10/2012 - 06/2013

CPS Professional Services, LLC 8260 Willow Oak Corporate Drive; Fairfax, VA

* Served as a Senior Lean Six Sigma Consultant at enterprise level to

provide customer driven results and performance improvement activities

using CPI/LSS (DMAIC) methodologies.

* Led project identification, root cause analysis, facilitation, providing

recommendations and implementation of improvements that improved quality,

reduced costs and established appropriate sustainment process controls in

coordination with senior leadership's priorities to analyze, assess

critical processes affecting policy, organizational guidance, and

strategic plan.

* Accomplishments:

o Process Improvement Project: Reduce hiring cycle time for Air Traffic

Controllers: Project Charter, Process Map: SIPOC, Stakeholder

Analysis, Project Plan, Process Map (Primary and Sum processes) Swim

Lanes, Operational Definitions, Data Collection Plan, Tollgate Review

(Briefing/report to Leadership).

o Developed and presented data collection plan to analyze cycle time

data for air traffic controller hiring process. Results: data

analysis lead to the reengineering of corresponding sub process.

o Developed lean six sigma course content - Lean Six Sigma Overview,

Voice of Customer, Data Collection, Process Mapping, and project

selection training.

o Created and standardized project charter, SIPOC process map, and

template for project plan.

o Led gap analysis to identify areas of improvements, developed

operational definitions to support data collection strategy, developed

cascading performance metrics to ensure each level of management

supported the accomplishment of FAA's strategic goals.

o Documented current "as is" processes and collaborated with cross

functional teams to engineer "to be" processes.

o Led Federal Aviation Agency's (FAA) Directorate of Human Resources

(AHR) in enterprise level re organization effort; Developed 1100 to

officially outline organizational re organization.

o Led re alignment of goals, objective, mission and vision statements

for all supporting division of FAA AHR.

QUALITY CONTROL MANAGER (GOV CONTRACTS)

04/2009 - 08/2012

Davis Paige Management Systems, 7611 Little River Turnpike, Annandale, VA

* Led executive team through "cradle to grave" development of quality

management systems to monitor contract and personnel performance using

ISO 9001:2008 framework.

* Managed DPMS Task Order Management System (TOMS); visited government

clients on regular basis.

* Authored Request for Proposal (RFP) to support Quality Control and Past

Performance Volume(s).

* Accomplishments:

o Developed and implemented performance metrics, data collection with

corresponding operational definitions, utilized statistical methods,

and conducted root cause analysis.

o Developed and facilitated quality control training and created

documentation to facilitate a robust quality control plan.

o Quality control plan aligned contract performance with strategic

corporate initiatives, monitored contract performance and provided a

structured approach to resolve problems.

o Quality Control Plan was implemented across several federal government

contracts and task orders to include INSCOM, US Army HQDA G3/5/7,

Department of Defense, US Army MDA, USA RDECOM, ATF, DHS, US Army 3rd

Military Intelligence Center, Department of Agriculture, US Army Intel

and Security Command, etc.

US Army Reserves

05/1989 - PRESENT

(ACTING) INTERNAL REVIEW CHIEF

08/2012 - PRESENT

US Army Reserves, 200th Military Police Command; Fort Meade, MD

* Administrator for Command's Management Internal Control Program (MICP),

supporting more than 15000 Soldiers throughout the United States.

* Provides training on evaluating management controls, how to develop the

Annual Statement of Assurance (ASOA), Development of Internal Control

Evaluation Plan, and tracking and reporting corrective actions.

* Supports the development and submission of Annual Statement of Assurance.

* Provides advice and guidance to Commanding General on critical processes

within finance, real property, and supply functions.

* Utilizes AR 11-2, Management Control; OMB Circular A-123, Management

Responsibility for Management Control; and DOD Financial Improvement and

Audit Readiness Guidance (FIAR).

* Accomplishments:

o Provided input into the Annual Statement of Assurance; Developed the

Internal Control Evaluation Plan and Led Audit in Civilian/Military

Leave Usage for FY 2013.

DEPUTY G8/RESOURCE MANAGEMENT (FINANCE OFFICER/CPT (0-3E))

12/2006- 08/2012

US Army Reserves, 364th Sustainment Command (Expeditionary), Seattle,

Washington

* Managed over $474 Million Dollars in contract and miscellaneous

operational requirements to support more than 15K Soldiers deployed

throughout Kuwait, Iraq, and Afghanistan.

* Worked on cross functional teams to manage the de scoping of contracts,

developed new requirements, managed past year funded requirements and

managed vendor relationships.

* Accomplishments:

o Facilitated acquisition requirements development training based on the

Federal Acquisition Regulation to direct reporting unit's personnel.

o Assisted unit commanders in developing requirements packages to

support day to day operations.

o Managed status of funds, to include: executions, commitments,

obligations, disbursements, reimbursable, funds for Defense Travel

System, Government Purchase Card and other financial transactions.

o Briefed status of funds and disbursements; managed contract

modification documents, managed financial filing system.

o Led Command's Employment Transition Program; developed and presented

80% of training to our Soldiers to assist with their search for full

time employment.

o Led a cross functional team to engineer the Husbandry Payment

Procedure in which supported Army vessels to ensure a safe, effective,

and timely Iraq drawdown. Provided training to Unit Commander to

successfully implement the Husbandry Payment Process.

o Awarded the Metorious Service Award.

ADJUNCT PROFESSOR OF BUSINESS

08/2002 - 04/2011

Strayer University, 4701 Auth Place Road, Oxen Hills, MD

* Planned, prepared and facilitated class instruction for Business,

Organizational Behavior (Culture), Sociology and Psychology lectures,

receiving an overall 4.5 out of 5.0 from student performance appraisal.

Professionally attended and facilitated staff meetings to provide

continuous improvement to class instructions.

* Accomplishments:

o Successfully led over 750 students through design a Career Development

Plan that is consistent with each student's employer's organizational

goals and objectives. Created employee buy in and an increase

understanding and appreciation of their respective industry.

o Successfully provided course of instruction in business management,

communication, problem solving, leadership, organizational culture,

total quality management, process improvement, and strategic planning.

CONSULTANT (LEAN SIX SIGMA)

10/2008 - 04/2009

GS 5LLC, 5111 Leesburg Pike, Ste #809, Falls Church, VA

* Served as Independent Lean Six Sigma Consultant to develop and present

lean six sigma proposal content in which I provided subject matter

expertise in Quality Management Concepts with an emphasis Lean Six Sigma

in support of a Request for Proposal (RFP) to support the Department of

the Army/Joint Improvised Explosive Device Defeat Organization (JIEDDO).

* Presented the Quality Volume to the Department of the Army/JIEDDO which

outlined a strategic plan to provide comprehensive Lean Six Sigma

Greenbelt and Black belt training to include training, implementation,

assessment plan and a methodology to incorporate continuous improvement

into the program.

* Accomplishments:

o Resulted in the award of $490 Million dollar contract award with 5

year period of performance.

Personnel Administrative Specialist

05/1989 - 12/2006

DC Army National Guard, 121st CID (MI), 1901 East Capitol Street, NW

Washington DC 20003

* Processed all incoming/outgoing soldiers; orientated new soldiers to the

unit; maintained soldier's military records; wrote annual performance

evaluations and awards; participated in preparing the unit for

operational audits; assisted in writing operational standard operational

procedures.

QUALITY ASSURANCE OFFICER (LEAN SIX SIGMA)

04/2007-10/2008

The Reger Group, 2052Jefferson Davis Hwy #107, Stafford, VA

* Managed Lean Six Sigma Implementation at Joint Improvised Explosive

Device Defeat Organization (JIEDDO). Identified, led and improve

productivity efficiencies and processes using Lean Six Sigma techniques.

Identified, tracked and maintained organizational metrics and measure of

performance. Re engineered Response to Congressional procedure;

decreased response time by 45%. Provided leadership and counsel to upper

management; facilitated Lean Six Sigma training.

* Accomplishments:

o Created operational performance metrics program for Technology and

Requirements Division in an alignment with JIEDDO's organizational

objectives.

o Led JIEDDO in the Rapid Acquisition Lean Six Sigma Cross Functional

Team in support of the Office of Secretary of Defense.

o Authored organizational guidance for the structure, approval

coordination and review of policy, procedures, and directives.

POLICY ANALYST

Serco, Inc, 2560 Park Tower, Vienna, VA

08/2005-04/2007

* Managed Defense Acquisition Workforce Improvement Act (DAWIA) student

travel budget of 80K+. Provided guidance to Defense Information Systems

Agency (DISA) on DAWIA management issues. Managed training coordination

for 100% of DISA's acquisition workforce. Managed tuition assistance

budget for DISA's workforce totally more than 50k.

* Accomplishment:

o Gathered information/data to conduct a trend analysis of the 4th

Estate training requirements.

o Authored and implemented current budget procedures utilized by the 4th

Estate Agencies (16 Federal agencies). Increased operational

efficiency of the budgetary procedures 100% agency wide.

o Maintained outstanding customer support relationships with all 4th

Estate Agencies.

o Prepared and facilitated briefing material to senior level DOD

officials.

PROGRAM / BUDGET ANALYST, GS-0343-09-03

10/2002- 02/2005

DC Army National Guard, 2003 East Capitol Street, NW Washington DC 20001

* Oversaw and executed $25M+ in funds. Managed, reviewed and prepared

estimates for projected operating budgets for training department.

Supervised, led and performed comprehensive studies and audits on control

and use of funds throughout the year. Coordinated, monitored, forecasted

and executed budget planning for $55K+ in support of the 2004

Presidential Inauguration Address. Communicated and collaborated closely

with military officials in developing reallocation requests.

* Accomplishments:

o Created and facilitated monthly reports to track the status of

spending utilizing statistical analysis and various ad hoc reports.

o Created excel spreadsheet to improve the financial monitoring of

training department funding.

o Monitored all training reports to ensure they were aligned with

strategic goals and objectives of the National Guard.

CONVOY COMMANDER

01/2003 - 6/2004

547 Transportation Company, US Army, Camp Taji, Iraq

* Managed various areas of operational, personnel, and logistical support

for transporting supplies to other American soldiers stationed throughout

Iraq. Drove 20,000+ miles in support of Operation Iraqi Freedom,

providing comprehensive convoy security briefing updates.

SECURITY / ADMINISTRATIVE SPECIALIST

01/2002 - 4/2002

Capitol Hill, DC Army National Guard

* Provided security for the US Capitol Police to provide protection for

Capitol Hill and our US Senators and Representatives.

GRADUATE STUDENT

02/2001-02/2002

National Graduate School of Quality Management, Falmouth, MA, GPA 3.98

* Process improvement project (thesis): Worked to transition Science

Applications International Corporation (SAIC-Beltsville, Maryland site)

from International Organization for Standardization (ISO) 9000 to

Capability Maturity Model (CMM) level 2 utilizing lean six sigma

concepts. Created a costing saving of more than 80K.

MANAGER, QUALITY ASSURANCE

07/2000-09/2001

CCA / Correctional Treatment Facility 1901 E Street, SE Washington, DC

20003

* Interacted, liaised and collaborated with department managers and

corporate office to formulate policies and SOPs that are in compliance

with established standards, including ACA, OSHA, EEOC and DCDOC.

Monitored, supervised and reviewed regulatory permits, plans and

licensure to ensure current applicability. Expertly served as Instructor

for ACA Accreditation.

* Accomplishments:

o Led Quality Management Circle Facilitated data gathering (with cross

functional team) to map actual policy to practice; Created reports to

identify gap analysis and recommendations for improvements.

o Created audit tool for pre accreditation audit; ultimately led the

organization to achieve an overall 98.9% level of compliance.

o Maintained accurate performance metrics. Utilized metrics to

demonstrate progress and to identify areas that required improved.

Wrote follow up reports to senior level management.

o Led department's operational audits for acceptable level of

effectiveness; to include, follow up reporting and presentations to

senior level leadership.

o Developed quality management training course for new employee's

orientation. Increased awareness of total quality management and

created employee buy in.

UNIT MANAGER / INSTRUCTOR

03/1997-07/2000

CCA / Correctional Treatment Facility 1901 E Street, SE Washington, DC

20003

* Spearheaded all aspects of operations and functions surrounding the human

resource management of 100+ employees, including training program

development, completing written evaluations, reviewing payroll processes

and participating in the orientation of new staff. Examined, compiled

and prepared American Correctional Association's Compliance standards.

Independently managed the accreditation audit for Reception and

Diagnostics Department that resulted in a 100% departmental level of

compliance; maintained an organizational 98.9% level of compliance

through the creation and implementation of a pre-accreditation audit

tool.

* Accomplishments:

o Developed and wrote training course germane to the operational

management of the Reception and Diagnostic unit; adopted organization

wide significantly increased employee performance and buy in.

o Wrote standard operation procedure for organizational restructure of

the Reception and Diagnostic department. Later, this module was

adopted and implement throughout the entire organization. Increased

customer satisfaction and decrease employee related stress.

EDUCATION

MASTER OF ARTS IN QUALITY SYSTEMS MANAGEMENT (QSM), 2002

National Graduate School of Management Falmouth, MA

BACHELOR OF ARTS IN SOCIOLOGY, 1995

Northwestern State University Natchitoches, LA 71457

PROFESSIONAL DEVELOPMENT

. Executive Supervision Training

. Case Management Training Seminar

LICENSES AND CERTIFICATIONS

. Villanova University:

o Six Sigma: Black Belt, 08/2005

o Six Sigma: Green Belt, 12/2004

. US Army Reserves:

o Certified: Large Group Instructor, 2006

o Certified: Small Group Instructor, 2005

. Program Management Certification

o Prometrics, 5/2015

. PROFESSIONAL ASSOCIATIONS

Member: American Correctional Association (ACA) 2000 - Present

Member: Correctional Accreditation Managers Association (CAMA)

2000 - Present

Member: American Society of Quality (ASQ) 2001 - Present

TECHNICAL PROFICIENCIES

Microsoft Office Suite: MS Word, MS Excel, Visio, PowerPoint, Access; Lotus

Ami Pro; Troupers, Afcos, Smartterm, GFEBS, RMT, ODS, DTS, AXOL, PPBES

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