Customer Service Care

Jordon Terry

**** ****** ****** **. ***. **-A

Dallas, TX 75254

***********@**.***.***

225-***-****

Professional Qualifications

Administrative:

. Ability to coordinate complex projects, define project

priorities, and delegate tasks.

. Organized and efficient with the ability to operate office

equipments, and perform basic maintenance.

Computer/Hardware

. Strong background in all phases of Internet search engines, and

researching information.

. Skilled in Microsoft Office Suites, type 45 WPM, 10 key,

Expression Web

. Data Entry

Customer Service

. Work well in a high pressure environment, while providing

excellent customer care.

. Demonstrates competence and poise in professional and social

settings.

. Demonstrated leadership skills in training new hires in business

operations/procedures.

Investigations

. Strong surveillance and claims investigation experience.

. Possession of Valid State Driver's license.

. Considerable ability of using a reliable surveillance vehicle,

8mm digital camcorder and computer with internet connection.

. Exceptional ability to present ideas and information in writing.

. Deep familiarity with a wide range of aspects of law (e.g.,

business, civil, criminal)

Home Insurance and Restoration

. Risk Assessment and Mitigation

. Damage Assessment

. Confidential Records Management

. Claims reports and Documentation

Education

Kaplan University

Master of Science in Criminal Justice

12/2014

G.P.A 3.4/4.0

National Criminal Justice Honor Society Member

Relevant Course Work

. Budgeting and Finance for Public Safety Administrators

. Evidentiary Issues in Criminal Cases

. Employment and Policy Law

. Criminological Theory

. Academic and Professional Communications Public Safety

Professional Experience

Servpro of Prosper/Little Elm (Temporary Position)- Denton,TX

10/2014- 12/2014

Office Manager- Responsible for coordinating office services and

supervising programs in order to produce effective and efficient service

. Manage customer invoices and collect on present and delinquent

accounts receivables

. Implement procedural and policy changes to improve operational

efficiency

. Co-ordinate schedules, appointments and bookings for all office

members

. Interview and select potential employees

Photofax Inc., Hampshire, IL

8/2012- 4/2013

Private Investigator- Conducted surveillance and investigations pertaining

workers compensation and health insurance fraud across the states of Texas,

Louisiana, Arkansas, and Oklahoma.

. Conducted surveillance and used investigative techniques that

included tailing and conducting interviews

. Compiled detailed reports of findings in preparation or

presentation in court.

Choice Medical Equipment, Denton TX 8/2009-7/2012

Warehouse Attendant- Responsible for maintaining all incoming orders

. Deliveries

. Customer Service

. Clerical duties

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