Customer Service Years Experience

JOSEPH MORRIS

*** **** ****** ******* ****, NJ **432 **************@*****.*** 201-***-**** about.me/Joseph_Morris

www.linkedin.com/in/joecmorris/ http://joechrismorris.wix.com/joecmorris

Education and Training

MANHATTAN COLLEGE Riverdale, the Bronx NY

Bachelors of Arts Degree – English

TEACH4LIFE Hackensack, NJ

Customer Service Employment Skills Training

CERTIFICATIONS

● Cardiopulmonary resuscitation (CPR) / First Aid Certified

● Occupational Safety and Health Administration (OSHA)

● Medication Therapy, and Crisis Management

WORK EXPERIENCE

NEW JERSEY Y CAMPS Fairfield, NJ

CAMP COUNSELOR 2013

● Full time camp work of 6 7 days a week with the Jewish Sabbath on Saturday as the day off, with late nights of

9 to 10pm when on duty serving food at the canteen or in the office assisting guests.

● Driving to assist with maintenance and chores along with numerous tasks: collecting laundry, getting wine in town

for the Sabbath, collecting the newspapers & mail as well as the new intakes in Hancock NY, getting their linen

sorted on arrival and the laundry cleaned and folded each week, etc

● Constant lifting of benches and the moving of luggage to rooms, along with setting alarms, mending broken

screen doors and getting the odd malfunctioning power supply in the bathroom to work.

● Helping out arts & crafts and other departments, by doing painting, fixing lights, recovering drama sets, along

with moving water coolers for the active sports running on throughout the day by the lake or at camp.

● Constant clean up of the camp and assistance with driving to collect bug spray for wasps nests, as well as

moving bedding for new intakes on the international staff.

● Breakdown of bunks in between the sessions between Camp Shoshanim (orthodox Jewish females) and Kislak

Adult Center (older Russian Jews) as well as taking the disused mattresses & cubbies for storage in the cabins

around Round Lake not being currently used by staff, and cleaning those areas out as well.

CROSSROADS HEALTHCARE Phillipsburg, NJ

LIVE IN CAREGIVER 2012

● Assisted with daily living skill

● Planned, prepared and served nutritious meals

● Carried out therapeutic treatment plans

● Administered prescribed oral medications

● Managed daily records of activities and services performed

BRC RESPITE AND HOMECARE Fair Lawn, NJ

INDEPENDENT SUPPORT STAFF 2011 2012

● Assisted with personal care as needed

● Maintained the cleanliness of client’s home

● Provided companionship by talking and engaging clients in activities

NEIGHBOURS INC Highland Park, NJ

DEVELOPMENTAL DISABILITY CAREGIVER 2007 2008

● Assisted cerebral palsy patients with activities of daily living

● Performed personal care activities

● Provided paraprofessional services

● Measured and prepared special diets

● Checked vital signs, and withdraw blood

FAIR HOUSING COUNCIL OF NORTHERN NEW JERSEY Hackensack, NJ

HOUSING COUNSELOR 2002 2004

● Provided affordable housing counseling

● Gathered information from homeowner to assess goals and needs

● Created case/client files containing personal and financial data

● Served as the primary customer contact for housing assistance services

● Identified homeowners rights as well as, federal, state and local obligations

● Helped clients draft hardship letters pertaining to default on mortgage payments

● Assisted clients in the establishment of payment plans

● Coordinated legal matters preventing housing discrimination

EBAY INC

EBAY POWER SELLER 2001 2011

● Formulated product descriptions

● Developed competitive bids, reserve and service

● Earned platinum sales from start to finish

● Recorded YouTube vids showcasing new and existing products

● Researched and promoted high quality brands only

● Provided excellent customer service

● Uploaded product images to eliminate grading concerns from bidders

● Proactively resolved bidder issues in a timely manner

● Managed online payments and invoices

TECHNICAL SKILLS

● Proficient in Microsoft Office Suite 2007 2010 (Typing @ 70 wpm)

● HTML coding

● Search engines/internet

● Email Google, Outlook

SOFT SKILLS

● Effective communication skills

● Team player

● Serves clients with excellence

● Positive work ethic

● Professional attitude

● Proficient forming words/grammar

REFERENCES UPON REQUEST

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