Customer Service Active Directory

Samuel Mappy

Field rep/PSE&G - FIRMENICH

Morrisville, PA

********@*****.*** - 267-***-****

Computer Networking Specialist with specific collegiate training in the Information Technology field.

A competent professional with outstanding interpersonal and communication skills. Able to diagnose,

troubleshoot and resolve a myriad of IT related issues for end users and network systems

WORK EXPERIENCE

Tier 1 Technical Support

Comcast Business Class - Horsham, PA - June 2014 to August 2015

Responsibilities

Provide tech support for Comcast Business customers router configuration,switch building and networking.

Order Filler

firmenich - Princeton, NJ - February 2013 to July 2013

Responsibilities

Fill orders for delivery. .with fragrance products.

Field rep/PSE&G

contract callers - Huntingdon Valley, PA - February 2010 to March 2013

3 years)

DIRECT TV- Comcast - Independent Contractor - (2 years)

SERV BEHAVIOR SERVICES - Trenton, New Jersey - Resident Consular, Social Services (1 year)

SALVATION ARMY- Queens, New York - Assistant Coordinator - (3 years)

EDUCATION

cyber security management

strayer university - Bensalem, PA

2013 to 2016

Associate in computer networking

ITT Technical Institute - Levittown, PA

2011 to 2013

Associate in sociology

Liberia Technology Institute

1998 to 2000

High School Diploma

Brumskine United Methodist High School

1985 to 1988

ADDITIONAL INFORMATION

CORE COMPETENCIES:

• Networking and cable installation.

• Active directory Management.

• Proficient in Windows and Linux base applications.

• Trouble shooting and problem solving network issues.

• Cisco routers configuration.

• Building servers using VMware applications.

Technical Skills (Communications)

• Can Enable, disabled and read Gas And electric meters in the field

• Install cable and VoIP telephone Services for commercial and residential properties

• Install of Satellite Dishes, software's and program related activities

• Manage staff while we were creating technical deliverables, completing tasks and performing other work

related functions

• Install computer operating systems, repair hardware and administer both Windows (Active Directory and

Exchange) and Linux systems

• Working knowledge of VMware and virtualization concepts

• Familiarity with Visual Basic

• Some hands-on experience with Microsoft SQL server

• Familiarity with SAP/MES Production Software

• Prepare Statements of Work (SOW) in response to RFPs

• Perform basic configuration of Cisco routers and switches

Customer Service Skills

• Interact with customers when making home visits for installations and repairs

• Collect payments for PSE&G prior to shut off

• Patient with other people

Management Skills (Health Care)

• Supervised 25 staff members at The Salvation Army Social Services Office

• Attend Inter-disciplinary team and program meetings

• Assisted in direct care services

• Scheduled daily activities (Recreation, Occupation Therapy etc )

• Wrote goals for clients and staff

• Supervised mentally challenge adults patients (Bipolar, etc )

• Prepared residence for independent living

• Supervised daily activities (Recreation, Banking and Social Skills)

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