Customer Service Accounting
Resume:
M a r ilyn N. Hahn
M iddletown, CT 06457
m **********@***.***
CAREER GOAL
My goal is to seek a part-time business office receptionist, clerical or data entry position
t hat will allow me to use my diverse business knowledge, organizational and
i nterpersonal skills in order to provide excellent customer service and teamwork. I am
committed to positive impact towards all business goals. Interested in learning any new
skills needed to accomplish this goal. There is no job position too big or too small only
t he positive professional attitude to get the job done well.
QUAL I F ICAT IONS
• Proficient in M icrosoft Office
• Excellent communication and analytical skills
• Able to multi-task in a fast-pace work environment
• Attention to detail, quality of work and deadlines
• Team player
• Customer focused
• Self-star ter
P ROFESSIONAL WORK EXPER IENCE
The Ha r tford Financial Services Group 1986 - 2012
IT/Reinsurance – Business Analysis – Help Desk Specialist
I T/Subrogation – Business Analysis – T rumbull Services Subsidiary
Subrogation Claims Specialist – Property / Casualty
Collection Specialist – Property / Casualty
Billing/Accounting Specialist – Property / Casualty
• Contributor to maintain the Agent’s accounts receivable book of business for a
specific geographical locations within the United States. Produced efficient and cost
effective results for collecting premiums due The Har tford in a timely manner.
T horough research of any disputed premiums/policies/audits were performed,
followed-up and resolved by escalating in a t imely to the appropriate parties to
ensure a positive outcome.
• Lead IT Business Analyst that delivered successful outcomes related to
enhancements and business solutions requested by our business customers.
• Responsible to maintain productive communications related to the work being
performed, issues requiring escalation, and growth of services being provided.
• Provided complete and timely follow-through on all questions and matters of
i mportance.
• Trained new customer’s staff and wrote all t raining materials for the customer
p urchasing the Subrogation Application purchased by multiple outside Insurance
Companies.
Wesleyan University 1989 - 2000
Switchboard Operator Part-t ime
T win Tool Manufacturing Company 1984 - 1986
Receptionist/Billing/Payroll/Accounts Payable
EDUCAT ION & PROFESSIONAL DEVELOPMENT AND ACH IEVE MENTS
• Villanova University – Essentials of Business Analysis – Online Course
• M iddlesex Community College – Continuing various on-line business courses
• Accounting Fundamentals 2005
• Data Institute Business School - Accounting Certificate Program
• Vinal Technical School – Business courses
• Har tford Experience Recognition Awards
• Team 2000 Information Technology Excellence Awarded for Outstanding
Achievement
• Award Recipient of the Financial Controls Recognition Awards
• 1996 Casualty Adjusters License
Contact this candidate