Automotive Service Manager
Resume:
Richard S. Palicka
Lisle, Illinois 60532
********@*****.***
Objective: Seeking a Service Manager position with an advanced and dependable
organization in which I can effectively utilize my expertise in customer relations and staff
leadership while keeping in focus with the companies long term productivity goals.
Professional Experience:
McGrath Lexus Chicago - March 2003 to Present - Assistant Service Manager
Manage a high volume service department workload while maintaining high quality
control standards.
Increased store sales by building new and repeat client patronage.
Helped company attain the highest customer service ratings in all categories including
communication skills, listening skills, problem resolution and customer satisfaction.
Knowledgeable in all aspects of repair work, warranty submissions, and internal
procedures.
Collision Craft - 2001 to 2003 - Collision Estimator
Assessed body and mechanical damage.
Reviewed and finalized estimates with Insurance Adjustors.
Scheduled and assigned repair work.
Certified ICAR Collision
Grossinger Auto Plex - 1998 to 2001- Service Advisor
Analyzed the progress of repair and service orders in this multi-line GM service center.
Increased CSI rating above manufactors standards.
Proficient in dealership services and liaison between customer and mechanics.
Addressed all issues regarding repair, warranty and maintenance of vehicles.
Bill Stillwell Buick - 1990 to 1998 - Service Advisor
Carried out inspections of vehicles and recommended necessary repair work.
Maintained automotive records and developed estimates for materials, supplies and
labor.
Verified and processed warranty and service contract coverage.
Fair Oak Ford-Sales Associate -1989
Bolingbrook Auto Mart-Sales Associate -1987-1988
Naperville Radiator Service-Manager -1982-1987
Downers Grove Radiator Service-Service Advisor -1980-1982
QUALIFICATIONS
Lexus Master Certified 8 years.
ASE Certified.
Top Service Advisor 9 years at McGrath Lexus Highest Customer Satisfaction
Index.
Internal Lexus Certification Recondition Department Manager.
Warranty Submissions and Internal Policies between all departments.
Complete Hybrid Safety knowledge, Parts Warranty and handling.
Lexus KiZan Technologies Committee, Policies and Processes to improve
customer and employee experiences.
Managed service technicians teams to maximize productivity and make process
changes.
Lexus training of new service advisors and greeters.
Superior Customer Service and Retention Relationships.
Excellent Managerial and Supervisory Skills.
Program Systems:
Reynolds and Reynolds Computer Proficent.
X-time Appointment System.
ASR Dispatching System
References and Referrals: Upon request
Contact this candidate