Customer Service Sales

Patrick Kniery

www.linkedin.com/in/patrickkniery

**** ******** **., ** 678-***-****

Atlanta, GA 30305 *******@*****.***

Career Summary

Passionate, energetic professional with strong communication skills and excellent relationship building

skills. Award winning, Director of Business Development with over 15 years of medical sales leadership

experience, Startup expertise. Acute care and Home Industries.

Career Accomplishments

• Named National Account Manager of the Year for generating most sales revenue and greatest number of new accounts.

• Won President’s Club Award and ranked as one of top 3 producers for 4 years for achieving 120% of sales quota.

• Named to Million Dollar Club 3 times.

• Received first ever Leadership Award for going above and beyond in training new personnel.

• Honored as Rookie of the Year during initial tenure.

• Baxter, Territory Manager, Respiratory, Home Infusion and DME in top 5 of 85 Reps

Professional Work Experience

Sales Agent, Roswell, GA 09/2014 - Present ( Contract )

Colibrium Direct

Colibrium (BPO) is Business Processing Outsource, Colibrium provides open enrollment assistance to health

insurance companies and their customers. We offer retention initiatives while integrating with existing processes

and technology to provide a seamless customer focused shopping experience.. Assist and enrolled current, new

customers and small businesses in selecting the best qualified healthcare plan for them and their families or

businesses. Average 30 to 50 calls per day and sold 300 policies in the last 120 days. Microsoft Office and

Dynamics custom CRM.

Sales and Marketing/ Benefits Broker 01/2011 – Present

The Shay Group, Atlanta, GA

Sales of Health and Life Products, to small businesses and consumers. Generate leads through referrals and lead

program.

• Personal production: sell products to 10-15 new small businesses and clients per month, generating $75,000

+ in new revenue per year.

• Schedule weekly sales calls with 20-30 small businesses and individual who are interested in benefits for

Life, Health and Dental, Medicare Advantage and Medicare Supplement products.

Director of Business Development (contract position) 08/2013 – 4/2014

Medicare.com ( Company Acquired by E Health ), Brentwood, TN

Generate new national accounts and grow revenue for online, start-up Medicare guide that produces

client/customer leads for providers and manufacturers of durable medical equipment and for healthcare

products, insurance carriers, pharmacy services, and healthcare delivery service companies, and develops new

product verticals and trials for those target markets.

• Increased sales revenue by $20,000/month, in the face of intense competition, by identifying, calling, and

qualifying key decision makers at healthcare/medical companies with call centers and client relationship

management (CRM) sales forces, and scheduling conference calls with Medicare.com’s CEO and VP of

Marketing.

• Cold call 10-20 target market CEOs per day, achieving 80+% success rate in convincing screeners to

connect call with CEO and 50+% success rate in scheduling conference call with Medicare.com’s CEO and

VP of Marketing.

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• Dissolved misconceptions regarding company’s name, established company credibility, and differentiated

Medicare.com as premier provider of quality leads that complied with all Medicare regulations by tapping

into healthcare delivery and reimbursement knowledge, firsthand experience, and my established

professional network of healthcare providers, CEOs, sales directors, B2B specialists, and distribution chain

professionals from prior positions. Efforts generated $3,200+/day in business trials.

• Brought in several national customers in 3-month period, with additional potential of $500,000 worth of

business per year.

• Captured 10 new qualified clients for trial lead-generation commitments over 4-month period by conducting

LinkedIn searches.

• Implemented business strategy that stressed quality over quantity, capturing 3 large customers per vertical

instead of 50 small customers and decreasing cost of doing business by $150,000/year.

• Developed new product vertical for portable oxygen manufacturer by integrating oxygen canister delivery

service business model, resulting in generation of $7,500/day in new orders.

• Collaborated with Medicare.com’s VPs of Operations, Leads, Marketing, and Customer Service to design

data delivery system that increased new business trials with non-CRM clients by 50% and facilitated ease

of obtaining and retaining new non-CRM accounts.

President / Owner, Business Development Manager 01/2002 – 01/2011

Serenity Medical, LLC, Atlanta, GA

Founded company. Directed staff of 14 in creating innovative marketing plans, administering promotions,

delivering exceptional customer service, increasing client satisfaction and loyalty, handling accounts

payable/receivable, and evaluating competitive products for national mail order supplier of medical devices and

supplies. Developed and launched sales, business development, marketing, hiring, telecom/IT, accounting,

bookkeeping, billing, and training strategies. Led monthly sales meetings to analyze objectives, document staff

feedback, and develop policies and procedures to improve customer service, operations, and sales retention.

• Generated $50,000 in revenue during business’s opening quarter by hiring sales force from competitor who

was going out of business, servicing all new and existing clients across 4 product lines, and picking up old

and new referral sources.

• Trained 20 sales reps that brought in additional $360,000/year in revenue.

• Drove growth of this startup to a business generating $1.3M in annual sales.

• Increased sales by 450% during last five years and received more than 6,000 client referrals.

• Achieved 40%-50% expansion in monthly sales by cultivating and enhancing 300 key account relationships.

• Increased billing $500,000 per year by performing due diligence and purchasing 4 small competitors.

• Implemented change management strategies that increased profits by 100% and employee retention by 75%,

and enabled company to offer full benefits to employees and achieve annual certification from the

Community Health Accreditation Program.

• Prepared and administered $2+ million annual budget, ensuring allocations did not exceed expenditures.

• Accounted for inventory valued at $250,000, minimizing stock and surpluses.

• Sold business in 2011 for $1.5million after starting it 11 years earlier and launching it with 6 months of lead time.

Initiated talks with purchaser 2 years prior to sale and nurtured relationship.

National Account Manager / Senior Territory Manager/Territory Manager 04/1994 – 01/2002

Home Diagnostics, Inc. ( Nipro Diagnostics, Inc.), Ft. Lauderdale, FL

Exceeded monthly and quarterly sales quotas for global manufacturer of medical/diabetes monitoring devices and supplies

and first manufacturer to co-brand diabetic products for national pharmacies and distributors.

• Grew territory to $2.8M in annual sales by prospecting and securing contracts with new and existing distributors.

• Named National Account Manager of the Year for 2000 for generating most sales revenue and greatest number of new

accounts.

• Won President’s Club Award and ranked as one of top 3 producers for 4 years for achieving 120% of sales quota.

• Named to Million Dollar Club 3 times.

• Received first ever Leadership Award for going above and beyond in training new personnel.

• Honored as Rookie of the Year during initial tenure.

• Provided 100+ in-service training sessions reaching over 300-400 key hospital personnel, physicians, and healthcare

professionals per year.

• Attended 6-10 regional/national trade shows and healthcare events per year to drive brand and sales.

• Promoted through the ranks to become National Account Manager.

Additional Work Experience:

Baxter Travacare Services, Deerfield, IL -Territory Sales Manager

Atlanta Medical Center, Atlanta, GA - Shift Supervisor/Registered Respiratory Therapist

Emory University Hospital, Atlanta, GA - Senior Staff Respiratory Therapist, Open Heart Unit

Education:

B.S., Respiratory Therapy, BSRRT Georgia State University, Atlanta, GA

Computer Skills:

Ms-Office, CRM, QuickBooks, Social Media Savvy, Internet savvy

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