Customer Service Medical

CAREER SUMMARY

Customer Service and related positions that has utilized my skills and

qualifications to create a productive work environment.

SKILLS AND QUALIFICATIONS

. Medical Terminology/Transcribing

. WordPerfect 5.1 DOS & WordPerfect 6.0 for Windows

. Word for Windows (Microsoft) Office

. LastWord/ASRT;

. Outlook & Epic

. Excel & PowerPoint

. Filing/Recordkeeping

. Bookkeeping

. Faxing; Scanning

. Extensive Communication Skills Training

. Ability to Multitask and Prioritize

. Can Work Independently

. Salesperson

. Typing - 55 wpm

. Detail-Oriented

. Scheduler

. Strong Interpersonal Customer Service Skills

. Multi-line Phone System

. Team Player

. Office Supplies Inventory and Ordering

PROFESSIONAL EXPERIENCE

APOLLO RESEARCH & MARKETING Brookpark, Ohio 2/14 to

present

Insurance Recruiter

. Making outbound calls to business insurance agents/producers

. Find, qualify and persuade phone prospects to speak to our clients and

connect them

. Participated in a two-week call center training course involving

different insurance campaigns/products

. Working in a call center under the supervision of a call center

supervisor and manager

TELETECH HOLDINGS, INC Englewood, Colorado

9/12 to present

Work at Home Call Center Agent

Reward Zone Rep

. Receiving inbound calling for Reward Zone customers

. Assist customers on managing their Reward Zone account, reissue

certificates, access purchase and point history including applying

points as needed along with triaging and escalating calls

. Sales training and closing sales as needed

. Work at Home agent under the supervision of a call center supervisor,

manager and chat coaches

. Participated in a three-week virtual training course

. Continues to be trained on-line through a virtual university

INFOCISION Akron, Ohio

9/11 to 11/13

WAH Communicator - Volunteer Recruiter

. Conducted outbound calling for different non-profit organizations;

. Recruited volunteers to hand out letters, educational material and

submit donations

. Verification/thank you call backs

. WAH communicator under the supervision of a call center supervisor,

program supervisor and a team leader

. Participated in one-week training, on-site with a professional trainer

. Excellent verbal communication skills along with strong customer

service skills on a fast paced server

CLEVELAND CLINIC Cleveland, Ohio

.4/96 to 8/11

Ophthalmology Department

4/96 to 8/96

Appointment Scheduler/Front Desk.

Medical Secretary II

8/96 to 8/11

. Conducted patient registration functions

. Appointment scheduling/MDR functions

. Triaging/booking same day liaison calls

. Promoted twice within the Pulmonary Department

. Advanced from Appointment Scheduler to Medical Secretary II

. Participated in many administrative duties/projects including

coordinating seminars/meetings/receptions

. Coordinating/maintaining physician schedules/meeting & travel

arrangements

. Refill patient prescriptions

PURPLE HEART Cleveland, Ohio

2004 to 2014

Work at Home Telemarketer

. Placed calls to residential areas requesting donations of household

items

. Made reminder calls to donors of pickup time;

. Faxing/mailing truck sheet.

EDUCATION

Cuyahoga Community College, Parma, Ohio / Received Honors

. Office Administration/Medical Secretary

. Majored in Office Administration

. Medical Terminology I & II

. Introductory/Business/Intermediate

G.E.D. Equivalence

West Tech High Cleveland, Ohio

High Schools Parma and Normandy

Vocational: I.OE. Office Services I & II / Two-year vocational course at

Valley Forge High

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