Gail Hitchcock, PMP

acooxm@r.postjobfree.com 905-***-****

416-***-****

I am a result-oriented Project and Program Management professional with experience managing cross-

functional project teams following project management methodologies and SDLC. Projects range from

$1.5M to $8M ranging from 6 months to 2 years. Project Management responsibilities include:

? Development and management of project schedule

? Tracking Issues and Actions and Risk Management

? Manage large capital projects and utilizing Project Cost Tracking

? Working with internal and external cross-functional business and IT teams

? Managing regular status updates to the Sponsor, Stakeholders, project team, IT Management and

Business Management.

? Managing application development, IT, Infrastructure and business type projects

EMPLOYMENT HIGHLIGHTS

June 2014 to Jan 2015 Scotia Bank ? Global Administration and Identity Management (GIAM)

Contract - Sr. Project Manager

? As part of the Branch Technology Refresh Program, manage deliverables for

the Security department, specifically for User Single Sign-on (SSO) and Scotia ID

provisioning tools (IDM). Projects include: Windows 8.1 upgrade, Organizational

Unit (OU) and Group Policy Organization (GPO) Optimization, Microsoft Office

365 Upgrade and Active Directory Restructure

August 2013 to June 2014 RBC ? Project Manager

? Implementation of Planview?s Project Management Tool and deployment to

RBC business groups. Responsibilities include working with the Program to

complete UAT and finalize training material as well as working with the client to

define process impacts, execute training and migration to the new tool.

Feb/12 to Aug/13 eHealth Ontario

Sr. Project Manager

? Implementation of a Project Management Tool using Microsoft Project Server

2010 and upgrade of SharePoint and MS Project. Responsibilities included

completion and approval of Business and Technical documentation, environment

build, application installation, interface to financials and active directory, testing

and migration of all Programs and Projects to the new tool, and developing and

implementing training and communications to the business community.

? Managed a cross functional team in the building of new environments to

provide reporting from hospital sites to physician sites. Work included

environment setup, application installation, secure connectivity, end to end

testing, migrating current clients and onboarding new clients.

? Managed the Domain Name Transfer Project to redirect existing domain names

to different IP Addresses. Also included the building of a Development and Test

environment to ensure consistencies for future testing and deployments.

May/11 to Feb/12 Strategic Information Technology

Sr. Project Manager

? Managed multiple client facing projects consisting of software upgrades and

server upgrades. These included environment setups, security, testing and dry

runs before upgrading to Production.

? Manage cross-functional teams for 3 projects consisting of new product

application development following SDLC.

Feb/10 to May/11 Business Owner

? Managed all aspects of small business startup and operation.

May/06 to Feb/10 TELUS MOBILITY

Sr. Project Manager

? Managed projects from initiation to deployment following TELUS Project

Management Methodology with cross functional project teams located in British

Columbia, Alberta and Ontario.

? 2006 to 2009 ? Managed multiple projects for the Channel

Compensation group, averaging $1.5M yearly and 15 to 20 team

members. Projects included Re-architecture of Compensation Reporting

system, Redesign of Inquiry application, enhancements and system fixes.

? 2009 to 2010 ? developed an integrated business process to

improve execution of Web Channel system projects that required cross-

functional business groups.

AUG/96 to May/06 ROGERS TELECOM ? (previously Sprint Canada Inc.)

Sr. Program Manager, Product Development - 2003 to 2006

? Managed program of projects assigned to Project Managers.

? Managed Product Development project deliverables which included creation of

business case, business processes and business requirements and working with

the IT PM to ensure IT deliverables were aligned.

? Projects include Internet, Local, Long Distance and Data type products for both

the Residential and Enterprise business types. These projects averaged 15 to 30

people.

Manager, PMO ? 2001 to 2003

? Managed a staff of approximately 8 Project Managers. Responsibilities

included assigning projects, performing project audits, ensuring in-house PMO

methodologies were adhered to, mentoring, career development and

performance appraisals.

? Worked with PMO to ensure project management methodology processes

aligned with PMBOK.

IT Integration Manager - 1996 to 2001 - AS/400, UNIX

? Managed cross-functional teams for the application development and

implementation of Residential and Enterprise Order Entry, Order Management

and Customer Care Systems following SDLC methodology.

? Product deliverables included the launching of Internet services, Residential

Toll Free and Local Services.

Responsibilities for the above roles included:

? development of Business, Process, Application and Non-functional

Requirements.

? ensured environments were reserved and ready for each phase of

project life cycle. (development, system test, UAT, production)

? development of System, Integration and UAT Test Plans

? managed system integration, regression and UAT testing

? implementation and post Implementation activities

EDUCATION Project Management (PMP) Certification, PMI

Project Management Masters Certificate, CDI

? George Washington University certificate

? McMaster University certificate

Telus and RBC Project Management Foundations courses

Effective Supervision

Centennial College Certification in Computer Studies

PROFESSIONAL Member of Project Management Institute

ACTIVITIES: Participated in 1 year mentoring program through PMI

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