Operations Management
Resume:
Dennis W. Weihe
** **** ***** *****, **********, New York 11720
*******@***.***
Qualifications Profile
Dynamic, performance-focused, and results-driven professional, offering broad-based experience in large-scale project management,
process efficiency, regulatory compliance, succession planning, and personnel management
Recognized for significantly improving operational efficiencies; building professional working relationships with clients and
colleagues; and identifying areas for improvement. Highly effective, detail-oriented regional operations manager; equipped with well
-honed financial acumen and well-defined communication, analytical, multitasking, technical, coaching, and problem-solving aptitudes.
Core Competencies
Operations Management
Strategic Planning and Implementation
Revenue and Profit Growth
Administrative and General Management
Strategic Planning and Analysis
Training and Development
Customer Service and Relations
Technical Support
Rapid Conflict Resolution
Organizational Leadership and Team Building
Professional Experience
Adecco USA, Inc. Melville, NY; Jacksonville, FL 2000–2015
Regional Operations Manager 2005–2015
Identified and facilitated quality- and compliance-related training as required, in close coordination with the branch and regional
management.
Took part in training and coaching new branch managers, staffing consultants/recruiters, and colleagues in standard operating
procedures (SOPs), accounts receivable management concerns, control procedures, human resource policies, and customer service
delivery.
Spearheaded recruitment efforts in key branches, which included monitoring the planning, analysis, and follow-up of all branch
activities.
Worked collaboratively with the quality auditor (QA) in overseeing and evaluating the branch results of quarterly performance reviews
(QPRs), satisfaction surveys, and client feedback; and created and implemented effective action plans for improvements, in
partnership with the staff and branch managers.
Proactively participated annually in various out of scope projects benefiting the company, which included traveling outside of the
territory for assistance in ensuring operational excellence and problem-solving initiatives, as well as strategic account support and
maintenance.
Positioned the company for growth as reflected in achieving the following year-end accomplishments in 2014:
Increase in sales/total revenue by 7.8%; profit before tax by 3%; and gross margin percentage by 2.4%
Significant reduction in operating expenses by 7%
Consistently ensured strict adherence to the company policies and procedures at all assigned profit centers; and contributed in
successfully executing company and enterprise projects.
Demonstrated efficiency in designing and implementing Excel Spreadsheet to provide accurate calculation of per-piece program for
pay/bill amounts; thus recognizing as the first per-piece program locally.
Branch Manager, Vertical Markets 2000–2005
Assumed full accountability in establishing and executing revenue and expense forecast and budget; efficiently creating short- and
long-term growth plans; and providing counseling and career development initiatives encompassing the entire aspects of operations
companywide.
Expertly conducted monthly and quarterly financial analysis of the previous period’s activity to facilitate budget variance areas.
Oversaw and streamlined internal and external recruitment processes to consistently guarantee the achievement and surpassing of
quality standards.
Generated outstanding sales increase in the Hudson Valley/Connecticut region as reflected in improving the existing business as well
as identifying and optimizing new business opportunities.
Positioned company in the Top 5 branches in the Northeast Division, consequently attaining Super Star winner.
Earlier Career
Brookville Staffing, Inc. New York, NY
Director, Staffing Services 1998–2000
Significantly initiated alternative recruitment methods, including referral bonus program and open house initiative, while
proactively recruiting new clients for business growth.
The Forrest Edward Group, Ltd. New York, NY
Client Service Representative, Legal Division 1997–1998
Effectively led large-scale, long-term projects utilizing temporary personnel, including paralegal professionals and encoders.
Horticultural Society of New York New York, NY
Director of Operations 1996–1997
Optimized efficiency organization-wide by carrying out various duties, such as human resources management; Hardware and Software (IT)
oversight and training; budget administration; and facilities management.
Middlebrook, Incorporated San Jose, CA
Director of Operations and Finance 1993–1996
Successfully supervised the Sales and Marketing team in various business operations, which included effectively negotiating contracts
with corporate accounts; developing monthly, quarterly, and annual sales quotas and goals; and monitoring the progress and
performance of sales managers.
Access Medical Services, Inc. Los Angeles, CA; San Diego, CA; and San Jose, CA
Director of Operations, California and Washington Divisions 1991–1993
Pioneered and streamlined policies and procedures encompassing marketing, training, staffing, and reporting initiatives of California
and Washington operations.
Education
Bachelor’s Degree in Business Administration
University of California, Los Angeles Los Angeles, CA
Technical Acumen
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Microsoft Publisher
Quicken
QuickBooks
Windows Operating System
Internet Applications
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