Sales Customer Service
Resume:
BOB MANN
• PHONE 302-***-**** • WWW.LINKEDIN.COM/IN/BOBMANN1/
***.****.*@*****.***
Grow sales and margins Forecast and analyze sales data Develop sales and marketing programs
SALES MANAGEMENT RESUME
Grow sales and margins Forecast and analyze sales data Develop sales and marketing programs
SUMMARY
Vision-oriented sales manager with strong negotiating and strategic partnership skills. Motivated collaborator with
superior technical knowledge and multi-channel B2B sales management experience. Innovative, creative solutions
provider utilizing technology and strategic planning to realize significant market share growth and
profitability. Long-term, comprehensive experience in sales, customer service, data analysis, program
development, process improvement, strategic planning and personnel instruction. Exceptional planning,
organization, time management and decision-making skills. Commercial & Industrial HVAC experience.
KEY STRENGTHS
Product Marketing Product management Solutions innovation
Sales technical training Competitive analysis Process improvement
EDUCATION
Masters of Science in Management, Rensselaer Polytechnic Institute
Bachelor of Science, Mechanical Engineering, Rensselaer Polytechnic Institute
State of New Jersey Licensed Master Plumber
ACHIEVEMENTS
Top Regional Sales Manager for three consecutive years.
Quoted and closed multi-million dollar contracts for products and services
Negotiated and sold new policies and programs to stakeholders, C-level to end users
EMPLOYMENT
PRODUCT MANAGER, CARRIER RCD 2007 TO 11/2014
Forecast and analyze sales data, develop sales and marketing programs in a multilevel distribution network.
$100M P & L responsibilities for OEM and aftermarket products.
Fulfill P&L responsibilities for product portfolio selling into both OEMs and aftermarket.
Increased sales, gross margins and EBIT
Design, develop and implement website to drive process improvement.
REGIONAL SALES MANAGER, CARRIER RCD 2003 – 2007
Top RSM for three consecutive years. Expanded territory from Mid-Atlantic to entire US & Canada.
Booked $7.3M customized product contract through complex B2B channel and extended sales cycle
Developed and implemented sales strategies from home office.
Sold compressors and aftermarket parts to existing and new accounts.
Trained distribution management, customer sales representatives and service personnel.
• ]
GENERAL MANAGER, MANN HEATING AND AIR CONDITIONING 1986 – 2003
Created and managed plan & spec, design/build mechanical division. Successfully and profitably completed
multi-million dollar projects.
BOB MANN
• PHONE 302-***-**** • WWW.LINKEDIN.COM/IN/BOBMANN1/
***.****.*@*****.***
Grow sales and margins Forecast and analyze sales data Develop sales and marketing programs
Developed strategies to increase profit margins, customer base and customer satisfaction.
Managed multiple mechanical and general construction projects, estimating, contract administration and
buy-out. Prepared submittals and negotiated change orders.
Sold mechanical equipment and services to public and private clients. Sold residential heating and air
conditioning systems. Prepared and presented sales presentations and bid documents.
Sold, designed and implemented automatic temperature control systems.
Negotiated product substitutions with engineers, architects, vendors and contractors.
PROJECT EXPERIENCE SUMMARY
As General Manager at Mann’s Heating and Air Conditioning, responsible for Creating and managing plan &
spec, design/build mechanical division. Successfully and profitably completed multi-million dollar projects.
Developed strategies to increase profit margins, customer base and customer satisfaction.
Managed multiple mechanical construction projects, estimating, contract administration and buy-out.
Prepared submittals and negotiated change orders.
Sold mechanical equipment and services to public and private clients. Prepared and presented sales
presentations and bid documents.
Designed and implemented automatic temperature control systems.
Negotiated product substitutions with engineers, architects, vendors and contractors.
Project Summary
Design/Build or Retrofit Projects:
• The Cathedral International Church: automatic temperature controls (ATC), VAV
boxes, 120+ tons of packaged rooftop units (RTU)
• First Baptist Church of Lincoln Gardens: 100 tons of packaged RTU, 60 tons of
WSHP (water source heat pumps), cooling tower, boiler, pumps
• Dunn Building: steam boiler retrofit/upgrade, ACCU (air cooled condensing unit)
replacement, ATC
• Strand Theatre: 150 ton ACCU retrofit, upgrade existing built-up AHU (air handling
unit)
Plan/Spec Projects:
• Rutgers University Administration Bldg. HVAC Replacement: $2.3M, ATC
replacement, 550+ tons custom packaged RTU, roof replacement, duct cleaning,
testing & balancing
• Monmouth County Police Academy HVAC Upgrade: $1.1M, ATC, 85 tons WSHP,
60 wells, utility rebates, liquid cooler, boiler, economizers, make-up air units
• New Brunswick Housing Authority Ventilation Upgrades: $600K, stainless steel
ductwork, kitchen exhaust, gas fired make-up air unit,
• Woodbridge, New Brunswick, Perth Amboy, Sayreville, etc. Boards of Ed.
Multiple Projects: $65K - $200K replace oil burners with gas or dual fuel burners,
combustion air equipment, controls, water heaters, gas piping
• New Jersey Transit (7) Projects: $100K - $550K, vehicle exhaust systems,
packaged RTUs, 100% make-up air equipment, ATC, plumbing, ductwork, hot water
boilers, finned-tube radiation
There are numerous other private design/build, projects in office buildings, custom homes, apartment
complexes, and nursing homes. In addition, I’ve completed projects for McGuire Air Force Base,
Newark International Airport, Border’s Bookstores, Somerset County Municipal Authority to name a
few.
BOB MANN
• PHONE 302-***-**** • WWW.LINKEDIN.COM/IN/BOBMANN1/
***.****.*@*****.***
Grow sales and margins Forecast and analyze sales data Develop sales and marketing programs
Contact this candidate