Dispatcher
Resume:
Lionel Brewer
**** ** ***** ***, *******, MD ****2
*********@*****.***
Profile:
More than 17 years successful experience in customer service and support with recognized
strengths in multitasking and expediting, dispatching vehicles, problem-solving and trouble-
shooting, planning/implementing proactive procedures and systems in the limousine/corporate
car service and transportation industry.
Possess solid computer skills.
Excellent working knowledge using both Windows and Mac systems; Microsoft Excel,
WordPerfect, Microsoft Word, Performer Mark Of The Unicorn, Notator Creator, MS Office,
Limosys, Odessy, Aleph, LMS Gold, Limoware and Roadnet.
Ability to train, motivate, and supervise customer service employees as well as chauffeurs.”
Polished professional communication skills for client services and interactions.
Skills:
Proficient in the following computer programs and software, Window, PowerPoint, Excel, Word,
Performer Mark of the Unicorn, Notator Creator, Office, Limosys, Odyssey, Aleph, LMS Gold,
Limoware, AS400, E-Trace, Trakks and Roadnet.
Education:
Center For Media Arts New York, N.Y. Associates Degree 1988
Duke Ellington School Of Arts High School Diploma 1981
Experience:
Counselor/Enrollment Agent-Maryland Health Benefits Exchange (Maximus) Sept. 2014-
Present
State of Maryland Certified Health Insurance Counselor for Maryland Health Benefits Exchange
for statewide enrollment for health plans for the year 2015. Applications and enrollment
counseling for State Resident consumers eligible to enroll in a health insurance plan. Advising on
health plans to meet unique and individual and family specific health benefits as well as special
projects for the State Of Maryland.
Dispatcher – Roto- Rooter
Dec. 2012- June 2014
Responsible for all transactions and inquiries concerning repair orders for commercial as well as residential clients.
Dispatching work and order assignments, tracking inbound as well as outbound orders, routing consultations .
Dispatcher/Tracker /Logistic Aide- Carey Chauffeured Worldwide Limousine Inc. - Jul.
2007 – Jan. 2009
Coordinated and maintained all dispatch files for fleet employees.
Handled all transactions and inquiries concerning transport of high profile clients.
Dispatching work and transportation order assignments, tracking inbound as well as outbound flight transports, routing
consultations due to traffic patterns and weather conditions and client preferences.
Manager on Duty – Super Shuttle Inc. – Aug. 2006 – Jan. 2007
Night manager for a staff of 7 dispatchers and customer service reps as well as 300 vehicle fleet of van drivers,
overseeing and correcting service issues as well as routing for smooth time accurate transport to and from the 3 major
airports in the DC/MD and VA areas.
Dispatcher– Capital City Limousine – Dec. 2003 – Aug. 2006
Expedite work orders to staff and drivers to facilitate customer travels in the U.S. and abroad.
Author professional correspondence to customers and vendors.
Oversee office operations and provide impeccable customer.
Communicate customer concerns as well as resolutions.
Dispatcher– Executive Coach/Washington Car and Driver – Oct. 2001 – Dec. 2003
Head PM dispatcher for 50 vehicle fleet of limousines as well as 6 shuttle buses covering the White Flint Mall areas.
Order taking as well as multitask dispatching and quality assurance observance for both vehicle and bus fleet.
Voucher accounting for fleet drivers as well as customer feedback analyst.
Dispatcher– Mercedes Limousine Services – Sept. 1998 – Sept. 2001
Exclusive limousine services to the Waldorf Astoria and Helmsley Palace hotels and Exclusive limousine services to
Elite High Profile Celebrities for MTV, VH1 and Madison Square Garden Accounts.
Dispatcher for 120 vehicle fleet using preferential security measures for Saudi royal family.
Liaison for high profile clients procuring tickets and special privileges to Broadway Shows and entertainment venues.
Coordinator for high profile clients abroad using NLA vendor association to provide smooth service in discreet
transportation outside the U.S.
Dispatcher- Nice Guys Limousine – Jun. 1996 – Aug. 1998
Provided limousine service with fleet of 150 vehicles for the NBC Tonight Show as well as The David Lettermen show
casts and guests.
Dispatcher– Chariot Limousine Services – Jan.1995 – Apr. 1996
Directed and expedited transportation for Atlantic City Hotel owners and they’re exclusive guests of high profile
clients. Using discretionary strategies and adaptations to ensure they’re privacy and transport in and out of the Atlantic
City areas.
Dispatcher– Concorde Limousine – Mar. 1991 – Jan. 1995
Customer Service Specialist/Dispatcher for 25 customer service reps and 700 car fleet of corporate sedans.
Customer service resolution supervisor for transportation timing issues and complaints.
Dispatcher team member for tracking and expeditious alignment for clients emanating from the Wall Street
corporations to and from residence as well as area airports and hospitality venues.
Dispatcher– Battery City Car and Limousine – Jul. 1984 – Feb. 1991
Customer service Operator/Customer service Supervisor/Dispatcher
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