Administrative Assistant Customer Service

Lydia Catherine Babin

***** ****** ***** ***** ************, FL 32224 Cell: 225-***-**** Email: *********@*****.***

ADMINISTRATIVE ASSISTANT

Established professional with 30+ years of administrative operations experience providing a broad range of operational and administrative support to all levels of management.

Administrative: Office organization and administration. Department and building management. Report and document preparation. Spreadsheet and database creation. Data entry and records management. Mail merges. Meeting and event planning. Inventory control. Calendar management. Travel arrangements. Timekeeping. Budget development. Finance management.

Communications: ` Professional interaction with all levels of management and staff maintaining a high level of confidentiality and trust. Customer focused. Skilled in document and graphics creation, writing, formatting, editing and proofreading.

Personal Attributes: High energy, creative self-starter with excellent organizational and follow-through skills. Flexible and accommodating to changing situations. Trustworthy, honest and reliable. Personal accountability.

COMPUTER PROFICIENCY

MS Office Programs, Association Management Software, QuickBooks, Web Design, Internet/Intranet, Adobe Acrobat Pro, Ability to learn new software applications. Exceptionally accurate, fast paced data entry skills.

WORK HISTORY

ExxonMobil Chemical/Refining & Supply

Baton Rouge, Louisiana Administrative Assistant

Contracted through Jacobs Field Services Nov 2011

to Jul 2014

Assignments with Exxon providing support to section supervisors, managers, plant operators, office staff.

• Revised and updated department Policies and Procedures.

• Planning/scheduling of new hire logistics

• Reconciled monthly expense reports.

• Maintained computerized inventory of all parts, supplies, and products.

• Maintained staff profile list. Reported organizational changes.

• Managed multiple calendars, scheduled meetings, made catering arrangements.

• Organized logistics for internal and external meetings.

• Maintained kitchen, first aid kits and office supply inventory.

• Created and maintained training and testing certifications.

• Tracked safety audits, reconciled and posted results each month.

• Submitted/managed building related requests and IT requests.

• Maintained files with vital documentation required by government and internal audits.

• Maintain departments’ attendance and time off records. Entered reported hours daily.

• Coordinated office and personnel moves including office and computer setup.

• Created forms, produced spreadsheets and other reports as requested.

Capital Area United Way

Baton Rouge, Louisiana Administrative Assistant

Resource Development/Community Impact Jan 2006

to Feb 2011

Provided administrative, project and technical support to senior staff members.

• Coordinated meeting details. Notifications, secured catering, prepared material, meeting minutes.

• Produced presentations, promotional materials, invitations, greeting cards, and brochures.

• Developed spreadsheets from database extracts for document and mail merges, reports, lists.

• Created and maintained organizational charts and lists of standing and ad hoc committees.

• Assisted with preparation of training manuals.

• Composed and prepared correspondence, communications and acknowledgments to donors.

• Assisted and actively participated in all organization events.

• Managed summer interns and community service individuals.

Arkansas Blue Cross Blue Shield/Pinnacle

Business Solutions, Baton Rouge, Louisiana Hearings & Appeals Specialist

Contracted through Frazee Recruiting Jul 2005

to Dec 2005

Provided administrative support to the Appeals department in meeting internal benchmark and the Centers for Medicare/Medicaid Services (CMS) timeliness.

• Reviewed provider and Medicare member appeals documentation.

• Prepared hearing files with documentation for Hearing Officer.

• Responded to telephone contacts, e-mails, and written correspondence with key provider representatives, beneficiaries, and Hearing Officers.

• Maintained confidentiality and the integrity of all documentation directed by policy and procedure.

ValueOptions

Jacksonville, Florida Executive Assistant

Jun 2004

to May 2005

Provided executive administrative support to Executive Director and Department Directors at the largest independent behavioral health and wellness company in the nation.

• Coordinated all details of meetings at the direction of Executive Director that included sending out notices, materials preparation, taking and distributing minutes.

• Researched status of medical record invoices.

• Ensured accuracy of staff expense reports, assigned budget codes and entered into database.

• Coordinated organization-wide community service projects and other events.

• Prepared high quality documents, forms, organizational/flow charts and flyers.

• Assembled training manuals, including copying, indexing and binder insertion.

• Entered data from resumes and interviewer notes into HR software program.

Blue Cross Blue Shield of Florida

Jacksonville, Florida Credentialing Coordinator

Contracted through Kelly Services Nov 2003

to Jun 2004

Responsibilities as part of the Empower Network credentialing dedicated unit included:

• Verification and validation of provider credentials.

• Daily research and analysis of provider data.

• Effective customer service contact with medical facilities and physicians’ offices.

• Prepared documents for Credentialing Committee review.

• Maintained accurate and complete files on data information systems (electronic/hard files).

• Upheld strict confidentiality of provider files in accordance with HIPAA guidelines and organization's policies and procedures.

Utility Contractors Assoc. N Florida

Jacksonville, Florida Executive Director/Office Manager

Apr 1993

to May 2003

Represented, promoted and managed a non-profit association of 150+ businesses.

• Support to President, Board members, Committee Chairs in serving the Association members.

• Liaison between industry and government agencies.

• Coordinated industry related seminars/meetings; securing speakers, site selection, setup details.

• Worked with website developer on enhancements and changes to website.

• Event coordination and promoting of fundraising events throughout the year.

• Created and circulated a monthly newsletter.

• Involved in all phases of association's budget development.

• Group travel arrangements, lodging, and other details.

• Attended and actively participated in association’s annual trip to Washington DC/State capital.

• Served as Secretary/Treasurer for the Construction Industry Coalition N. Florida (5 years).

• Served as Chairperson of National Association's Executive Directors Council (1 year).

EDUCATION & TRAINING

•Howard Community College, Columbia, Maryland:

Business Communications Courses •Refreshers on MS Office Products

•Association Management Software

•`TWIC card (Homeland Security Issued) •U.S. Department of Labor OSHA 10 Card

www.linkedin.com/in/lydiababin

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