Support Active Directory

CHRIS CHIMEZIE NGOBILI

***** ******* *****, #*** .************ MD, 20877.

Tel: 240-***-****

Email:

********@*****.***

Career overview: A result driven IT support specialist with 6+ years

experience in enterprise network, servers and desktop; seeking to build a

long term career with a growth focused organization, with an opportunity to

apply my education, skills and experience to support the organization's

mission and vision.

PROFESSIONAL EXPERIENCE

National Alliance on Mental Illness (NAMI)

Arlington, VA

IT System Technician

July 2012 - Present

. Monitor and maintain all information services such as e-mail, file and

print services, web-based applications, internet connectivity, anti-

virus and intrusion protection, and functionality of national office

workstations to ensure maximum uptime

. Facilitate email account migration to Microsoft online cloud system

(Microsoft Office 365)

. Work to ensure all workstations are fully functional with current

software, anti-virus protection, and patches

. Effectively manage software/hardware support problem resolution

. Assist NAMI staff in the utilization of all computing resources

. Effectively track support requests, updates trouble ticket system

(remedy), system change and resolution in a timely manner

. Add and remove users in active directory (AD) and set permission level

. Onsite and remotely delivered device technical support

. Set up conference rooms for management and handle all technical issues

to support meetings

. Administer desktop/laptop (Windows and Mac PC's) support for staff and

senior staff

. Manage data migration, equipment's installation to include move, add

and change.

. Provide network printer support

. Oversee routine maintenance and monthly updates and preservation of

all production servers and backup systems

. Successfully create SharePoint account for users and manage permission

. Provides Virtual windows server support via vSphere client.

Cyberspace Network Limited Lagos,

Nigeria

IT Support July

2008 - Feb. 2012

. Maintained and monitored clients' enterprise (LAN) network

. Addressed 'Break and Fix' issues

. Documented support requests, and updated trouble ticket system

(remedy)

. Assembled and configured systems at client's locations (laptops and

desktops)

. Managed earth station maintenance via 4.5m satellite antenna and Fiber

link for network connection

. Troubleshoot applications software, desktop operating systems,

computer and telecommunications equipment

. Performed system maintenance activities, including preventive

maintenance on computers, printers, and other IT and

telecommunications equipment

. Acted as enterprise network first line support

. Managed desktop security and policy

. Resolved trust relationship issues and joining of machines to domain

. Supported desktop operating systems and application

. Configured and trouble-shoot network access

EDUCATION

Enugu State University of Science & Technology (ESUT) NIGERIA

Bachelors in Engineering, Electrical/Electronics

Nov 2003

PROFESSIONAL CERTIFICATION

Cisco Certified Networking Associate (CCNA)

Dec. 2008

SKILLS

. Proven ability to diagnose, troubleshoot, and resolve technical

problems

. Exemplary academic record

. Quick learner with strong working knowledge of software, hardware,

networking, operating systems, and security applications

. Outstanding communication skills; demonstrated background working well

with co-workers and senior management in one-on-one and group settings

. Superior analytical and problem-solving abilities, with track record

of improving operations

. Critical and analytical thinking process

. Quick learner, goal oriented and result driven

. Outstanding team player while maintaining individual set standards

. Excellent time management skills with great attention to details

. Effective knowledge of Power Shell

References will be provided upon request

Contact this candidate