Customer Service Medical

Kelly A. Brenn

**** ******** **. *****, ** ***** 330-***-**** ***********@*****.***

HUMAN RESOURCE ADMINISTRATOR

■ Career Profile

Administrative manager and supervisor of offices for more than sixteen years managing the daily

operations of fast paced facilities and supervising staff to ensure efficient, functional, and

compliant running of a business.

key skills:

Human Resources Communication Skills Multi-Tasking Prioritizing Time Management

Organization Staff support and Management Proficient in Word, Excel, Quickbooks Payroll

and Timekeeping Conflict Resolution Self Motivated Team Player

■ Work History

University Dermatologists, Inc. South Euclid, OH 2013-Present

Medical Practice Administrator

• 12 Physician Dermatology Group with seven office locations and a

Dermatopathology Lab

Adult Geriatrics of Wooster, Inc. Wooster, OH 2007 – 2013

Medical Office Manager

• 2 Physician Internal Medicine Office with one location and an internal lab

Akron Nephrology Associates, Inc. Akron, OH 1999 – 2007

Billing Supervisor

• 7 Physician Nephrology Group with four office locations

Key Career Activities:

Manage all HR operations for 70 employees, including recruitment and termination,

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onboarding/offboarding, staff scheduling, training all new hires, employee records

compliance, performance assessment, writing and enforcing office policy, administration

of employee healthcare/dental/ life insurance benefits, 401k administrator and officer,

Cobra administration, STD/LTD, electronic time clock implementation and supervision,

and all aspects of payroll.

Contract negotiation including vendors, service agreements, equipment leases, real estate,

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and insurance contracts.

Implemented successful internal and external advertising campaigns that resulted in

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increased revenue.

Manage office operations, work flow, office staff, inventory, and development of the

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practice.

Management and reporting of Practice and Physician budget, revenue, and site

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productivity.

Implementation of EMR. Maintained status as EMR super user which ensured all

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employee access and training.

Provide support and performed regular QA reviews for patient intake, registration and

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scheduling functions.

Monitored the equipment used in the offices and facilitated repair or replacement as per

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requirement.

CLIA, OSHA, and HIPAA director.

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Manage accounts receivables and payables, ensuring that revenue was increased

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substantially.

Maintain a positive and productive place of employment for all employees.

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Provide excellent customer service in a medical institution and ensure all patients are

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well attended.

Other Contributions:

Provided the required leadership, support and direction for office initiatives and special

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projects.

Created a fully functional and compliant laboratory.

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Served as a supportive team player, filling in at all positions as needed including front

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desk and medical assistant.

■ Education

University of Akron, Business Administration

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Akron Institute of Technology, CMA

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Continuing education in Medical Office Administration and Human Resources

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