Customer Management
Resume:
Shiv Mattai
*** ******** ****** – STONEY CREEK, ON – L8E 0C6
***********@*******.***
Employment Objective:
I am seeking a challenging career that utilizes my various skills-set within my areas of competence. I am looking to be
part of a team that contributes towards the overall growth of the organization, thereby yielding the twin benefits of job
satisfaction and personal/professional growth. I am mechanically inclined with excellent hand and eye coordination. I am
also committed to excellence and proficiency and eager to expand my knowledge.
Transferrable Skills-Set:
Possess a strong work ethic Superior time management and time allocation skills
Excellent communication and written skills Thrives in a multi-task environment under strict
deadlines
Knowledge of shipping/receiving/inventory logistics Passion for serviceability leading to a long-standing
including local, regional and international and enriched customer/client relationship
Strong investigative skills which lead to enhanced Knowledge of various health and safety issues
reporting and documentation including Risk Management
Understanding of strict confidentiality/security Able to work under minimal supervision
modes
Capable team leader/builder through example Possess “G” class driver’s license (Ontario)
Clean criminal record Clean driver’s abstract
Years of forklift, Raymond reach, electric jigger, pump trucks and dolly experience in each of my previous jobs.
CERTIFIED LICENSE
Professional Experience:
December 2012 – January 2015 Nev ‘R’ Out Canada Toronto,
ON
Position Held: Warehouse Supervisor/Shipping & Receiving/Driver
I supervised 10 employees and the safe operation of company warehouse including managing subordinates assigned to
the warehouse Delivery of packaging materials as well as janitorial products to established customer base. Maintain an
organized, clean and safe warehouse. Using a computerized inventory control system, I ensured all inventory
movements/adjustments were properly applied in order to provide management with accurate inventory levels.
July 2012-November 2012 Inevitable Exodus Ottawa,
ON
Position Held: Logistics Coordinator/Warehouse Manager/Shipping & Receiving
CONTRACT POSITION
Organized and managed a large warehouse inventory including products from various international suppliers. I
supervised a team of subordinates according to established company policies and procedures as laid out by management.
Initiated quality control inspections on in-bound shipments to ensure they met/exceeded our high standards. Worked
closely with customer base to ensure all products ordered were delivered to them within promised time specifications.
Using computerized inventory control programs, ensured accurate inventory and maintained optimum inventory levels.
Page 2
Shiv Mattai
Jan2010 – July2012 Kiddytown Ottawa, ON
Position Held: Warehouse Supervisor/Assistant to the President /Shipping & Receiving/Sales
Assisted the president of the corporation design and execute various sales strategies including visual merchandising
displays in order to achieve optimum exposure to established and potential customer bases. Through computerized
inventory management, maintained an accurate inventory of all related products including child strollers, car seats and
other infant related products such as cribs, change tables and sundry items. I assisted customers with various issues
including assembly, proper use guidelines, warranty and other item specific issues.
1999 – 2009 Recall – Total Information Management
Toronto, ON
Positions Held: Warehouse Associate/Delivery Driver/Shipping & receiving
I supervised 20 drivers and 10 warehouse staff. Prepared daily driver itineraries for time-sensitive pick-ups and deliveries
to established customer base. Maintained high-level security policies and procedures for the acceptance, movement,
delivery and shredding of sensitive documentation for clients such as financial institutions, legal firms, provincial and
federal government department/agencies. Initiated various quality control inspections to ensure all documentation
assigned for destruction was being carried out as per company standards.
1996 – 1999 Robmar Industry Toronto, ON
Position Held: Warehouse Supervisor/Shipping & Receiving
I supervised 10 employees and the safe operation of company warehouse. Including managing subordinates assigned to
the warehouse, assisted established and new clients with their shipping and receiving needs including local, regional and
international shipping. Prepared necessary documentation including manifests, declarations and ensured local trucking
companies displayed appropriate warning placards in adherence with Transport Canada’s rules and regulations.
Education:
1981 – 1985 Downsview Secondary School, Toronto, ON
Ontario Secondary School Graduation Diploma (OSSGD)
Volunteering:
Ottawa food bank
Retirement homes
Interests:
Playing and watching hockey and football
Jogging
Meditation
Playing Pool
Personal References Available Upon Request
Contact this candidate