Customer Service Manager

LaTanya Montgomery

** *. ***** **., *******, IL *0628

***********@*****.***– 773-***-****

Dear Human Resource Representative,

I would like to explore the possibility of employment within your company. My following resume

will furnish you with information concerning my career objective and employment highlights.

I have 5 years of experience in Medical Billing and Coding;I am seeking a position with a progressive

organization to utilize my skills, abilities and education that will allow for my professional growth within

the company.

I have knowledge of Medical Terminology with many years of customer service skills. I am familiar with

Medicare and Medicaid, as well as the ICD-9, CPT, and HCPC coding and CMS 1500 forms. I feel that I

would be a great asset to your company. I am always interested in increasing my job skill knowledge.

My goal is to continue to increase my contributions toward impacting a successful organization. I look

forward to an opportunity for an interview, and subsequently, joining your company. I would like to

thank you in advance for your time, consideration and forthcoming reply.

Please review my attached resume at your convenience. I can be reached at the email or phone number

provided above.

Sincerely,

La Tanya Montgomery

La Tanya Montgomery

15 W. 107th St., Chicago, IL 60628

Phone: 773-***-****

Chicago, IL 60621 E-mail: ***************@*****.***

Objective:

To obtain a position in the healthcare field using my skills in Medical Billing and coding, and

Collections, with a Healthcare Organization that will value my existing skills and abilities while

providing for both, personal and professional growth.

Education:

02/2007-11/2007 Banner Institute Chicago, IL

Medical Billing and Coding: Diploma Program

A comprehensive 8 month training program consisting of basic

Knowledge of the ICD-9 diagnosis, CPT-4, HCP coding,

Interpretation of Explanations of Benefits, Insurance verification

Electronic claims submission completion of CMS-1500/UB-04 claims

Diploma, GPA 4.0

Skills:

Medical Terminology, Software application, Med iSOFT, Medical Management,

Microsoft Work Excel.ClinixMis Management Billing Software

Mocha Soft TN5250 Collection System, InStaMed system.

02/2013-9/2013 Current Professional Billing with a Purpose HomeTown, IL

Biller

• Ultrasound Biller

• Utilize Availity to verify patient information, such as claims status and patient eligibility.

• Reduce AR report

• Answer patient inquiries regarding billing and account.

• Patient statement generation.

• Electronic claims submission.

• Correct Discrepancies.

• Insurance claims follow ups.

• Update patient information.

• Call patients regarding balances and collect payments.

11/2007-02/2013 Revenue Management (RMK) Chicago, IL

Client Manager

• Manage Client sites by maintaining all accounts. Enter both charges and payments.

• Billed for Internal Medicine, a Podiatrist, a Gynecologist and a Radiologist.

• Work with EOB's. Handle Medicare, Medicaid, Commercial and captivate ins. Claims.

• Work numerous reports, Open claims. Update Patient demographic and ins. Information.

• Utilize E-care to verify patient information, such as claims status and patient eligibility.

• Appeals/Redetermination Request Form. Adjustments, Audits, Reduce AR reports.

• Collection of delinquent accounts. Answer patient inquiries regarding billing and account.

• Patient statement generation, 1500 forms. Electronic claims submission. Scanning.

• Correct Discrepancies, Encounter forms, Pricing. Workers Compensation Claims.

• Insurance Claims follow-ups. Scheduler.

Medical Bill and Claim Resolution

Case Manager/Supervisor

• Patient Liaison

• Immediate person of contact

• Give introduction of program and how it works

• Looking over medical bills and hospital billing to insure the charges are accurate

• Contact billing and insurance companies in behalf of the patient

• Negotiate bills with providers, set up payment arrangements

• Do necessary follow ups and feed back to patient inquiry

Experience: 7/2005-12/2007 Perfumania Chicago, IL

3rd Assistant Manager

• Open store for business, disarm alarm, balance accounts receivable.

• Prepared and filed paperwork, training, customer service.

• Finalize payroll, change order. Inventory management.

• Exchanges, review and print commission report.

• Set up promotion every 2 to 4 weeks. Reconcile deposits.

• Balance safe, close store, deposit drop.

5/2001-11/2004 Rainbow Apparel Chicago, IL

Co-Manager

• Open/Close store, review e-mails, weekly displays. Scheduling, Scheduled breaks.

• Organize store, Finalize Payroll, cash payroll checks, hiring, disciplinary actions.

• Manifest, Time adjustments. Receive and enter shipment in the system.

• Transfers in and out, confirm markdowns, Customer complaints,

• Training associates and management on new computer system.

• Prepared layaways and cancelations. Inventory and inventory management.

• Reconcile deposits, balance safe, change order, deposit drops.

* References provided upon request.

Contact this candidate