Customer Service Engineer

ROBERT E. NEAL

**** ***** ** **

Everett, WA ****8

Email: ******@***.***

Ph: 425-***-****

Cell 425-***-****

SUMMARY

Motivated Outside Plant Engineer/Project Manager with 30 plus years experience in all phases of

outside plant engineering. Characterized by performance and stakeholder information as a team

player with a positive attitude that offers sound technical decisions and cost effective solutions.

EXPERIENCE

ATCO COMMUNICATIONS

Senior Engineer/Telecommunications

2009-present

-All phases of OSP Engineering

FUJITSU CONSULTING

Senior Engineer/Supervisor Fiber to the premise FTTP

2005-2009

-Supervise and train FTTP engineers in all phases of FTTP design.

-Perform quality control of work order and municipality permit processes.

-Control project scheduling and budget/revenue requirements to meet profit

margin.

-Interview/Hire personnel as required to meet customer demand.

AMERICAN SERVICE SYSTEMS CORPORATION

Engineer Fiber To The Prem

2004-Sept.-2005-May

Designed Fiber To The Prem in aerial, buried, and underground application. Experienced in detail

requirements for infrastructure (manhole, handhole, and conduit design) and detail fiber

application design relative to MP 1.4 Verizon Specifications. Have experience with Quality Control

process in assuring the product meets MP 1.4 specifications. Am a responsible employee with

excellent work ethics and time management skills resulting in project schedules to the customer

being met.

VERIZON NORTHWEST, Everett, WA

Engineer Outside Plant

1998-Nov.-2003

Designed, scheduled and budgeted outside plant projects including copper cable feeder,

distribution, public requirement facility relocations, conduit systems, broadband services, T-1,

Hdsl, Hdsl-2, Hdsl-4, and major fiber. Managed monthly project schedules, and project budget

variances. Performed monthly quality control audits.

-Designed 450 Hdsl service orders and met a very aggressive two day release date objective

100% of the time.

-Designed six major public requirements projects totaling $1.5million, involving aerial to

underground plant conversion, major conduit systems, and cross connect site relocations.

Receive commendation from state, county, and city municipalities for proactive design completion

in accommodating their road improvement schedules.

-Recognized for releasing a major fiber optic project in record time for the high profile customer

Lucent Technologies which assured that due dates for service requirements were met.

-Trained engineering personnel to improve technical strengths of the team. Also mentored new

hire employees in technical outside plant decisions.

-Managed the budget for all projects under my responsibility to keep cost over/under runs to

within 10% variance.

-Performed quality control audits with engineering an construction departments to assure projects

released were designed and constructed to specification.

-Responsible for management of all outside plant service requirements for the Juanita exchange

service area.

GENERAL TELEPHONE NORTHWEST, Everett, WA

Senior Engineer Outside Plant- Promotion 1979-1997

Managed engineer work loads, designed projects, and was first level of approval for outside plant

work order release.

-Prioritized and distributed engineering work load to Field Engineers and Field Technicians to

meet customer service commitments.

-Provide training as required to assure ne technologies are immediately applied by engineers.

-Designed electronic service area sites to provide digital service to customers and remove

antiquated analog carrier.

-Approved work orders designed by engineers and field techs, for quality and adherence to

engineering specifications.

-Designed outside plant projects for Mt. Vernon service area.

-Developed and presented 5 year capital budget plans.

Supervised employees composed of drafting and engineering personnel.

EDUCATION

B.S. Industrial Technology, Western Washington University Minor in Business Administration,

WWU Presidents List Award, Industrial Arts Association Award.

COMPUTER SKILLS

Microsoft Word, Lotus 123, Excell, CPMS, RAMS, ICGS, AAIS, IDDS, Micro station, Pre-Post

PROFESSIONAL AFFILIATIONS

United Way Coordinator, Everett Parks and Recreation Basketball Coach, Fellowship of Christian

Athletes, Everett PTA President

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