Customer Service Manager
Resume:
**** **** ****** **. ***. ****
Union City, Georgia. 30291
***************@*****.***
SHONTELL DENISE HUTCHINS
Objective: Seeking a position in a reputed organization where I can utilize and enhance my knowledge, current skills and experience.
2002 - High School Diploma, Boyd Anderson, Lauderdale Lakes, FL.
Skills & Abilities
Over 10 years of exceptional customer service and data entry experience
Ability to maintain electronic inventory records and submit detailed reports of supplies and equipment.
Skilled in taking phone calls and creating work orders based on customer requests.
Windows, Mac OSX and Linux Microsoft Office XP, Microsoft Access, MS Excel, MS Project, MS Visio, Internet Explorer, Outlook, Outlook Express, PowerPoint, NH7700, DW7700, Cisco 877 and speed stream
Excellent verbal and written communication skills.
Good problem solving and analytical skills
Exceptional ability to read and comprehend common management documents.
Superior judgment and decision-making skills
Ability to meet deadlines.
Experience
ABM JANITORIAL SERVICES
1/2013 – 10/014
Union City, Georgia
Ability to handle multiple cleaning tasks simultaneously
- Ability to work effectively individually and with a team.
Ability to follow oral and written instructions.
- Able to clean all fixtures and furniture safely.
- Profound ability of maintaining a clean, organized and safe manner.
- Able to operate janitorial equipment properly and safely.
Comprehensive knowledge of restocking supplies in bathrooms, break rooms, and common areas.
Dispatcher, Hughes network
1/2012 – 2013
Lauderdale Lakes, Florida
- Quality assurance to ensure 1 call resolutions.
- Monitoring calls and advising agents on the status of the calls.
- Receive work orders and tenders from superiors and dispatched them to technicians to field services areas.
- Handling customer payments.
- Tracked and submitted working hours of employees to payroll department.
CUSTOMER SERVICE REPRESENTIVE, THE ANSWER GROUP/TELE-PERFORMANCE
8/2005 – 1/2013
North Lauderdale, Florida
- Answer inbound calls from new clients with the goal of a one call resolution, assist with escalation calls.
- Handled customer related issued for customer and company feedback, update customer accounts.
- Verify client information, update records and balances.
- Handling customer payments.
- Maintain client confidentiality.
- Process minimum of 70 calls total daily.
- Provided technical support.
- Basic troubleshooting for cell phones, NH7700, DW7700, Cisco 877 and speed stream.
ASSISTANT MANAGER, FAMILY DOLLAR
2/2003 - 8/2005
Sunrise, Florida
- Process and pack customer orders.
- Handle various types of payments.
- Maintain a clean work station.
- Produce the schedule for 4+ employees, hire and fire employees.
- Maintain client confidentiality.
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