Customer Service Sales

JANESE WELCH

**** ***** **** ****, ***. #*B, Bronx, NY 10475

646-***-**** ******.*****@*****.***

SUMMARY

Seeking a position where I can contribute my education and training as well as interpersonal and customer service

skills. The ability to multi task under extreme conditions Excellent communication skills, verbal and written. Ability

to work independently and as a team player

• Knowledge of Microsoft Word, Excel and PowerPoint

• Skilled in Sabre computerized reservations. Proficient in OPERA reservations. Point of Sale (POS) Systems.

EDUCATION:

Wood Tobé Coburn School, New York, NY January 2014

Associate in Occupational Studies Degree ~ Travel & Hospitality

Relevant Courses:

Guest Relations Management Computerized Reservation Front &Back Office Operations

Sales & Customer Service Intro to Tourism

Human Relations Worldwide Destinations

Hospitality Meeting & Event Planning

Harry S. Truman, Bronx, NY June 2011

Regents Diploma

EXPERIENCE:

Amazon Present

Associate/Messenger

Google Shopping Express, New York, NY 2014

Store Operator/Personal Shopper

• Ensure to follow through on client commitments within the required window of time.

• Maintain flexibility, tact, patience, honesty, effective communication skills and ability to develop relations and

trust with all customers. Provide in store training to onboard employees.

• Picking, packing, shipping packages to customers in a timely manner.

American Eagle Outfitters, New York, NY 2013 – 2014

Sales Associate

• Assisted with picking/straightening up or arranging merchandise and housekeeping tasks to ensure neat, clean

and safe working environment. Achieved or exceed daily sales goals, promote brand loyalty programs.

• Provided thorough fitting room experience while delivering product knowledge and outfitting suggestions.

Ensure all customers have a quick and efficient cash and wrap experience. To be aware of possible damage,

theft or potential safety hazards, reporting observations immediately to store manager.

Holiday Inn Delancy (Internship), New York, NY 2013

Housekeeper

Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest

•

satisfaction. Observe precautions required to protect hotel and guest property, and report damage, theft, and

found articles to supervisors.

Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.

•

Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.

•

Retrieve, stock, restock and store the housekeeping cart

Burger King, New York, NY 2012

Cashier

• Developed loyal customers through attentive and efficient customer service. Gave full attention to customers.

• Served customers in Fast paced, deadline oriented environment of busy midtown Manhattan location.

Accepted payment & gave correct change

REFERENCES AVAILABLE UPON REQUEST

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