Help Desk Software

Douglas J. Boncha

**** ******** ****, **********

Heights, OH 44118

Cell: 440-***-****

*******.******@*****.***

Career Overview

Network Administrator and Help Desk Support with Windows Server &

Workstations, Remedy.

Experience & education, training in computers, networking, electronics,

culture and communication.

Degrees in Network Technology & Electronics (ASNT, ASET), BA in

Anthropology with Minor in Communication.

Qualifications and Technical Skills

. . Windows Server & Workstation

Corporate LAN performing Help

Desk

. Computer Hardware and Software . Website/portal monitoring

. CA remote admin software . System upgrades and backups

. SQL/ MS Access Administrator . Technical help desk & Remedy

Work Experience

Electronic Technician 2012-Present

Cuyahoga County, Department of Public Works - Cleveland, OH

Monitoring Environmental Systems at County Justice Center and adjusting

environment as needed

LAN Administrator / Technical Administrative Support II 2001 - 2011

Deluxe Business Systems - Streetsboro, Ohio

Administered Network in corporate LAN with 300 users and 200+ computers&

Servers. Remote Administration of Windows 2008 Servers with CA remote admin

software and Remedy Software for Tier 1 Ticket writing plus escalation to

Tier 2. Performed support of hardware and software on Windows Servers and

Workstations. DBA on two major Access Databases, Spoilage and Returns. Sole

network/workstation/server support for mid-shift for 11 years.

PC/LAN Support Specialist / Help Desk Support 2000 - 2001

Alltel Information Systems - Twinsburg, OH

Performed software upgrades and resolution of computer issues with Windows

2000 and Novell Netware. Supported desktop, deployment of computers,

performed help desk and imaging of computers.

Education and Training

Cleveland State University - Bachelor of Arts in Anthropology, Minor

Communication

Lakeland Community College - 2 Associates Degrees - Computer and Network

Administration (ASNT), Electronics Technology (ASET)

U.S. Army - Basic and Advanced Electronics, Communications, Radio and

Telephone Technician

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