Customer Service Sales

Jayson Rodriguez

***** ** ** *****

Ft Lauderdale, FL 33332

Ph# 305-***-****

******.*********@***.***

Objectives

To secure a managerial position where I can effectively utilize my expertise and professional experiences with

maximizing growth within a company, managing high-volume operations, building team dynamics, recruiting a diverse

staff, and displaying excellent communication skills.

Experience

December 2005 - Present A etna/Coventry Health Care, Florida

M edicaid Outreach Rep Sales/Marketing, Sr. Eligibility Consultant, Sr. Comm Spec.

Sunrise, Florida 33323

• Maintain communication between providers office and company

• Provide material for marketing/sales of product to display within office

• Partake and administer outreach events within communities

• Manage group accounts pertaining to enrollment and employee status

• Updated primary account information per clients’ request

• Facilitate member and group inquiries in the areas of billing and enrollment

• Identify questionable billing practices in accordance with Florida Statutes

• Provide HIPPA information to members and other authorized personnel

• Assist with underwriting procedure for various policies

• Liaison to member/internal departments to ensure escalated issues are resolved in a timely manner

• Conduct investigational reviews to obtain necessary documentation to resolve grievances

• Interface with customers via: telephone, written correspondence, fax, web, and/or electronic mail in order to

respond to inquiries and resolve concerns

• Train and develop personnel for customer service satisfaction

• Follow up on customer needs in a timely and pleasant manner

J une 2005 - November 2005 Complete Mortgage Financing

Loan Officer Coral Springs, Florida, 33071

• Assisted homeowners with the lowering of interest rates

• Provided clients with information needed to reduce or consolidate their monthly loans/bills

• Task manager (records & reporting)

• Correspondence with clients (e-mail, telephone, etc.)

• Supported clients with cash loan requests

December 2004 - June 2005 P recision Response Corporation (PRC)

Call Center Supervisor Miami, Florida, ZIP 33169

• Department head and coordinator of over 35 agents

• Evaluated and implemented team building tools

• Developed and utilized statistics from sales reports to show employee productivity

J une 2001 - November 2004 Tracfone Wireless Inc,

Call Center Supervisor Customer Service Rep Miami, Florida 33178

• Assisted customers with activation and technical support towards wireless services

• Worked closely with carrier dept to maintain and achieve customer satisfaction

• Supervised teams of 25 to 40 agents

• Coordinated with helpdesk to provide coverage during spikes via IVR/calls

• Liaison between corporate office and international call center in Canada

• Trained and provided up-to-date information on products/services to all reps

Key System Software Knowledge

• MHS

• CPD

• Citrix

• SIR

• Share Point

• Tool Chest

• IDX

• Navigator

• GIA

Skills/Accolades

• Bi-lingual (Spanish: speak, read, and write)

• Strong written and verbal communication skills

• Proficient in Microsoft Office and other researching/internet tools

• Critical thinker with the ability to multi-task

• Staffing and training experienced

• Successful sales experience

• Project management experience

• Dependable and flexible

Education

Miami Dade Community College 1998

• Associate in Arts- Psychology

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