Customer Service Representative
Resume:
Lisa Y. Graham
**** *. ********** **. #* Durham, NC 27713
Email: ********@****.*** Phone: 919-***-****
OBJECTIVE
To obtain a position as a team player with a people-oriented organization where I will be able to maximize my experience in customer-service inside a challenging environment for achieving all the corporate and personal goals.
EDUCATION
B.A., Psychology North Carolina Central University Durham, NC May 2006
B.S., Human Science North Carolina Central University Durham, NC May 2006
CERTIFICATIONS
CPR/ First Aid
SIDS
Playground Safety
EXPERIENCE
4/2014-Present Childcare Network Inc. Educational Coordinator
Travel within the Durham Childcare Network daycares to train newly hired employees.
Gather, organize, distribute, and answered questions from teachers about the High Reach and Bright Baby curriculums as a curriculum specialist.
Work closely with Procare software to perform various administrative tasks.
Create daycare breakfast, lunch and snack menu and input completed USDA forms into Minute Menu software.
Scan, fax, and email documents and invoices.
Prepare breakfast, lunch and snack according to the USDA food guidelines.
Primary employee for marketing within the community of each daycare.
Create marketing calendar and school newsletter monthly.
Act as a floating Assistant Director.
Take payments from parents and make errands to the bank for deposits.
Coordinate in-house events for the entire daycare center.
Handle school tours for enrollment.
Transport children to and from school on 15 passenger school bus.
Work in the classroom with children age 0-12 years old in several daycare locations.
Supervise over 14 employees during the day-to-day operations of the childcare center.
1/2013- 6/2013 Toddler Teacher Little Pros Academy
Assume responsibility for the health/welfare of children entrusted to me while teaching and providing guidance and care for toddler age 12 months to 24 months.
Expose children to new and different activities in such subjects as science, art, math, and reading.
Prepare and implement age-appropriate lesson plans.
Complete developmental assessments and hold parent/teacher conferences.
Prepare and organize classroom love for life board, art board, and baby sign language board.
Clean and sanitize classrooms daily.
6/2009- 11/2012 Pre-Kindergarten Lead Teacher Treasures of Joy Christian Learning Ctr.
Assume responsibility for the health/welfare of children entrusted to me while teaching and providing guidance and care for pre-kindergarten students age three to five.
Conduct developmental assessments and develop individualized short/long term goals.
Create and implement lesson plans weekly.
Meet and greet each parent every day and also conduct parent/teacher conference twice a year.
Expose children to new and different activities in such subjects as science, art, math, and reading.
Supervise children on field trips.
Clean and sanitize classroom and common areas daily.
Infant Lead Teacher
Assume responsibility for the health/welfare of children entrusted to me while teaching and providing guidance and care for infants, age six weeks to fifteen months old.
Complete developmental assessments and hold semi-annual parent/teacher conferences.
Promote physical and social-emotional growth and development with a variety of exercises and activities.
Clean and sanitize mouthed toys as needed while maintaining a cleanly environment for the children.
Inform parents on different options that may be best for their baby on various aspects for parenting and taking care of an infant child.
Office Management
Managed the center in the absence of Center Director/ Owner.
Performed administrative duties
Received, selected resumes to interview potential candidates.
Assisted state licensing agent in reviewing center policies and state compliance
EXPERIENCE
10/2007- 2/2009 Customer Service Representative Blue Cross and Blue Shield of NC
Answers calls from members, providers, and others who have questions about insurance coverage, benefits, claims, etc.
Accurately receives, researches, and resolves customer/provider inquiries.
Acts as initial service contact for BCBSNC customers and providers.
8/2006- 7/2007 Enrichment Counselor Two Rivers Public Charter School
Assume responsibility for the health/welfare of children, while teaching and providing guidance and care for kindergarten students in the after school program.
Help each child meet social, emotional, and academic goals through subjects such as spelling, reading, writing, mathematics, dance and movement, stretch, aerobics and art.
Provide care for children attending before care and breakfast.
Serve as a food handler for school’s breakfast and lunch program.
Substitute Teacher
Provide short-term/ long term support to classroom learning.
Assist with student’s daily needs (naps, bathroom breaks, snack, reading, etc.)
Assistant Program Coordinator
Assume the position as the go to person when the Enrichment Program Coordinator is not present.
Type documents relevant to the aftercare program
Input student attendance into the computer system daily.
Provide assistance and maintain functions of the main office
Prepares for and actively participates in staff training, meetings, and supervisory conferences.
EXPERIENCE
3/2006-5/2006 Office Assistant NCCU Department of Human Resources
Performed administrative duties
Performed data entry
Transported confidential documents to EEO Office on campus.
Summer 2005 & 2006 Teacher/Aide St. Anthony School, Washington, DC
Taught students Mathematics, Science, English and Vocabulary on the fifth and sixth grade levels.
Supervised children on field trips.
6/2004-7/2004 Teacher St. Anthony School, Washington, DC
Taught students Mathematics, Science, English, Vocabulary and basic fundamentals on the first grade level.
Supervised students on field trips.
REFERENCES
Available upon request
Contact this candidate